The performance of foreign retailers in China has shown a reversed U shape since their market entry in the 1990s. By the destruction of digitalisation, large retail giants continue to reduce both the number and the size of their stores, protecting bigger loss but worsening their sales too. They launched omnichannel retail after China’s online sales had started to soar in 2010 and introduced the experience-based retail ecosystem mostly in collaboration with local companies. However, their long-term performance will largely rely on the local consumption demands and institutional environment.
China has become the world’s largest e-commerce market, accounting for 40% of the value of worldwide e-commerce transaction by 2017, up from less than 1% ten years ago. China’s online retail market has also become the world’s largest, with a 38% annual growth rate of US$830 billion by 2017, compared to 14% in the U.S. In 2016, China’s internet users reached to 731 million, overtaking the combined number of the European Union and the U.S.; 20% of the internet users rely on mobile only, compared with 5% in the U.S., and China’s mobile payment has 11 times the transaction value of the U.S. The online competition has boosted customer-centred and experienced-based innovation in a physical shopping environment, represented by Life Mall (e.g., Parkson from Malaysia) and themed department store – Fashion Gallery (e.g., the New World from HK). Most of the foreign retailers have also started to emphasise private labels or owned brands, such as Carrefour’s Quality Line and French Touch brands. For foreign retailers or brands to succeed, it is important to understand the key development stages of China’s retail sector and what foreign retailers have experienced in the market in order to set up potential effective strategies they may implement in the future.
1995 – 2005 market development
China opened its retail market in the mid-1990s, when foreign retailers started to enter by introducing retail formats that were new to Chinese consumers, such as supermarkets and hypermarkets. They were obliged to adapt to the local environment such as laws and regulations after entry and used adaptation strategies to penetrate the market. China retail sector fully opened in 2004 following the World Trade Organisation agreement, when foreign retailers obtained all freedom to expand in the country. Until then, they have cultivated the shopping habits of Chinese consumers who switched their shopping from merely local open market to sometimes supermarkets, especially the middle class enjoyed more shopping in modern retail format. During this period, price was the key competitive factor.
2006 – 2010 market competition
After fully openning China’s retail market, competition has increased. Domestic retailers started to benefit from foreign retail knowledge transfer and capable human resources who change their jobs between foreign and domestic retail organisations. The Chinese government also encouraged domestic retailers to compete with foreign rivals. For example, the merge of two large Chinese supermarkets Lianhua and Huanlian in 2010 formed the largest supermarket chain in China, managed by state-owned parent company Bailian Group.
2010 – date growth potential
Benefiting from the increase in the number of middle class and the improvement of technological infrastructure, China’s internet sales started to soar in 2010, resulting in the declination of large-sized physical stores. Some foreign retailers exited from China, e.g. Best Buy; some sold majority of their shares to local companies such as Tesco and B&Q. Majority of foreign retailers closed stores that did not make a profit, including Wal-Mart and Carrefour.
Since 2015, the Chinese central government called for participation of provincial governments, the general public, and online retailers to encouraging digital players to experiment before enacting official regulations. Since 2016, the Chinese central government has encouraged high-level offerings of both products and services and collaborations between physical stores and online platforms, calling for retail stores to improve their uniqueness, core competencies, and differentiation. In 2017, the first cybersecurity law became effective, which includes measures to protect personal information, security requirements for network operators, and restrictions on personal and business data transfers. There are intensive activities undertaken by retailers both online and offline. On the one hand, the majority of retailers started to emphasise their online businesses; on the other, online retailers started to open physical stores. For example, Alibaba’s Hemashengxian (٢٠马٪ح鲜) sells fresh food in residential areas to provide convenience to customers.
To increase online sales, many foreign retailers have collaborated with Chinese online platforms such as Alibaba and JD.com or social media platforms such as WeChat (the Chinese twitter) owned by Tencent Group to increase sales through e-tailing (electronic retailing). For example, Wal-Mart formed a collaboration with both JD.com and Tencent in 2016 and mid-2018 respectively. By August 2018, some stores of Wal-Mart in Shenzhen (where its headquarter is located) have achieved 50% of its total monthly sales online; Carrefour is collaborating with Tencent too; RT-Mart is collaborating with Alibaba; and new entrants Macy’s, Costco, Woolworths, and Sainsbury’s chose to enter online first by collaborating with Alibaba’s Tmall. Virtual platforms help to enhance customer experiences by offering fast information flow and providing convenience in purchasing and delivery.
Consequently, there is also a trend of continuously expanding physical stores, especially shopping malls, where experience-based shopping environment has been intensified. Many shopping malls have been upgraded to include entertaining and services centres such as floors for dining, children’s playground, gym and so on. Some retailers use high-tech to provide the advanced virtual environment, such as B&T (the new name of B&Q in China) introduced online showroom in store in 2017, by which consumers can see how products look like when in a room by clicking on the screen while passing by these products. Others open flower shows or mini zoos in their shopping malls to attract customer flow. These possibilities attract more retail investors in physical stores. For example, the British department store House of Fraser opened its first store in Nanjing in 2016, named East Fulaide (东$و:ض来<w, meaning Eastern happiness and virtue), offering over 20 private labels.
Challenges forward
Aging population and reduction of birth rate
By 2014, China has had over 0.2 billion aging population, which is expected to increase to 0.4 billion by 2030. Because China had a high birth rate between 1962 and 1972, after 2020 this population is becoming aged consumers. The case of the aging population in China is different from that of the U.S.A., Europe, and Japan because of these people age before having become middle class. This situation worsens combined with the one-child policy that impacted the same population. There are an increasing number of households without young residents, which will impact on retailing.
The birth rate in China faces severe challenges. The second child policy implemented by the Chinese central government in 2017 has not seen effective results. Small-sized families will continue to dominate the retail market. The average birth rate against the number of women of childbearing age was 1.05 in 2017, meaning that by every other generation, the population will be cut in half. The dependency ratio will change from 5.8 laborers supporting one aged man in 1988 to 1.9 labours to one aged man in 2030. As a result of both an aging population and low birth rate, the retail consumption is expected to reduce.
Residential retailing
The ways of consumption have changed as the population born in the 1990s have become the main consumption force, challenging existing ways of retailing. An increasing number of consumers in this group are becoming middle class or new entrepreneurs. They are not only hard working adopting traditional Chinese working culture but also adopt a lifestyle for enjoyment. Considering this group of consumers and the increase of small-sized household and aged population, in the coming decades, a retail transformation that provides life solution in residential areas is expected to be popular. In the current situation, residential grocery stores simply sell goods to community residents. Their competitive advantage focusses on prices. There is a need to transit from this price competition to value improvement, emphasising both communities and fresh supermarkets in the communities.
Competing with rural retailing
Rural consumers account for about 30% of Chinese online purchasers, about 186 million out of a total of 668 million online purchasers according to data in China Daily in 2015. Under the Chinese central government’s support, the growth of e-commerce in rural areas overtook that of cities in 2016 and reached US$133 billion, about a five-fold increase from 2014, making up 17.4 percent of the whole e-commerce sales. The three Chinese e-tailing giants (Alibaba, JD.com, and Suning) have stepped up their efforts to develop rural e-commerce since 2015. This fast rise of rural e-tailing also put pressure on foreign retailers to enhance their online sales strategies. New alliances with local online platforms have become an important approach for foreign retailers to enhance customer experiences, transfer store information, and provide convenient services.
Expected slow retail growth
Although there is growth in online sales from both city and rural areas, the overall retail growth in China is expected to slow down in the next two decades, mainly due to the expected increase in costs as a combination of results from low birth rate, aged population, and changes in shopping behaviours. Currently, online shoppers are mainly younger consumers. For those retailers which target at the population who were born in or after the 1990s, it is important to offer a lifestyle that fit these generations. Moreover, such institutional issues as dealing with state-owned enterprises and local government as well as seeking local human resources remain as challenges faced by international retailers in China. Crucially, the strength of the capital determines long-term success. Most foreign retailers including the currently fast-growing convenience stores may make a profit between 8 and 20 years. This can be an advantage for large retail giants with strong capital, for example, Lawson has just started to make a profit after its market entry in 1996 from Japan. From the holistic picture discussed from foreign retailers’ market entry stage to their processes of digitalisation, while there is potential growth in the market, it is apparent that market competition and institutional impacts may put some foreign operations at a disadvantageous position if without appropriate strategies.
About The Author
Lisa Qixun Siebers is Associate Professor of International Business at Nottingham Trent University, UK. She obtained her first degree in economics in China and MBA and Ph.D. degrees in the UK. She has been investigating foreign retailers’ expansion in China from the 1990s to date and has disseminated her work in books, journals, news articles, and online resources. Her monograph entitled Retail Internationalisation in China: Expansion of Foreign Retailers was published in 2011.













































































Hindu Nationalism and the Consolidation of Hate Politics in India
By Kalim Siddiqui
When we look back, since the demolition of the Babri Masjid a quarter of century ago, it seems a well-planned and well-thought act, as it paved the way for the dramatic rise to power of Hindu nationalists. It raises a question: is there really an irreconcilable contradiction between liberal democratic institutions and the takeover of the state by the extreme far right Hindus?
For the last quarter of a century, Indian polity seems to be undergoing a historically unprecedented process of change and the irresistible rise of far right Hindu parties (i.e. BJP, RSS, Shiv Sena also known as Hindutva) to dominate the areas of culture, educational institutions, judiciary and administration. It raises a question: is there really an irreconcilable contradiction between liberal democratic institutions and the takeover of the state by the extreme far right Hindus?
The ascendency of the BJP (Bharatiya Janata Party) in politics has coincided with a sharp rise in sectarian hatred and attacks against Muslims. Then, a number of riots took place in north and west part of India where thousands of Muslim lives were lost and the police was criticised for acting in partisan manner. Jurist B.N. Srikrishna in the Commission on Enquiry Report on 1992 riots in Bombay (now Mumbai) indicted Bal Thackeray, then leader of the Shiv Sena, to incite riots. The Commission also indicted the police who have indulged in violence, looting and attacks against Muslims. Moreover, those responsible of burning properties and killing Muslims in Mumbai who were identified by the Srikrishna judicial commission are now in power and despite the judicial inquiry report, almost no one was punished. This happened despite India being a home to a tenth of the world’s Muslims of around 180 million people, making it the largest Muslim country after Indonesia and Pakistan.
When we look back, since the demolition of the Babri Masjid a quarter of century ago, it seems a well-planned and well-thought act as it resulted in huge electoral dividends for the Hindu extremists, especially BJP and its allies. Clearly, the mobilisation to attack and destroy the mosque was a political move, as L.K. Advani, then leader of BJP, acknowledged during the Rath Yatra that he is “a political, not a religious leader”.
The mobilisation by the far-right Hindu groups is based on religious identities, which is shaping the Indian politics towards Hindu nationalism. This means a further subordination and subjugation of minorities. These semi-fascist groups achieved legitimacy by claiming that Hindus were subject to discriminatory treatments, even though this is completely false as the upper-caste Hindus dominate all institutions and are very powerful politically, economically and culturally. The far right has spread lies that Hindus have received unfair deal in the post-independent India. They are changing educational syllabus, and textbooks to incorporate views of history based on mythology and religious texts as they define it. To accomplish this, Hindutva sympathisers are being appointed to top positions in the country’s prime educational and cultural institutions to promote extremist ideas of Hindu nationalism. Such steps will mark the end of secular India and the creation of a Hindu nation. However, Hinduism remains a very varied religion and India is a very diverse country with an ancient, pluralist tradition.
It is important to emphasise that in India, the BJP government is run by the RSS (Rashtriya Swayamsevak Sangh), which not only provides the cadres and money but also the muscle during elections. The RSS officials also serve as secretaries in the BJP. The RSS/BJP main agenda is to establish “Hindu Rastra” and to undermine secularism in India.1 Their strategy of arousing fear of the alien, particularly Muslims and Christians is the cornerstone of the Hindutva movement. As a result, atrocities against Muslims in the country have risen sharply, since Narendra Modi became Prime Minister of India three years ago. In India, cow slaughter is banned in most states. Since Modi and his party assumed power in 2014, this beef ban has been used by Hindu nationalists to justify their attacks on innocent Muslims in public.
The recent report on mob violence in India says since 2015, in cow vigilantes attack 34 persons (mainly Muslims) have been murdered and these attacks are not spontaneous expressions of mob anger, but product of incitement to violence and hate propaganda. As the report Lynching Without End (2017): “The shift in method, from mass violence to low intensity individualised ones, being perhaps a deliberate strategy by those behind the violence, to at once avoid too much public scrutiny, whilst also ensuring that the minorities [Muslims] are constantly under attack” (Indian Express, New Delhi, 17 March, 2018).
Last month Hapur, near Delhi, two Muslim men were attacked on the street while police stood by guarding the mob. One of the two was kicked and dragged along as he lay unconscious and later died of his injuries. The other, an elderly man, was pulled by his beard and dragged through a field and attacked by the BJP members. A recent report by news organisation called IndiaSpend noted that “Muslims were the target of 51% of violence centred on bovine issues over nearly eight years (2010 to 2017) – and they comprised 84% of 25 Indians killed in 60 incidents. As many as 97% of these attacks were reported after Narendra Modi’s government came to power in May 2014.”2
On 17 July 2018, the Supreme Court of India condemned the rising incidence mob lynching in India and asked the Indian parliament to draft legislation that would stop people from taking the law into their own hands. The attackers are often members of BJP.
India’s Prime Minister Narendra Modi is creating a dangerous precedent before the next general election, setting the tone for an India whose syncretic values and democratic principles are under threat. He was Head of the State of Gujarat when thousands of Muslims were killed in front of the police in the riots of 2002. As he gears up for re-election, that legacy looms large over the whole country.
Moreover, Hindu far right parties would like to declare India as a Hindu nation, which poses a challenge to its multi-faith constitutional commitment. Harsh Mander, activist and former bureaucrat, says there is a “growing climate of hate” in India. “We have a political leadership now in the country that has created an environment which is permissive of acting out hate speeches and hate actions. Lynching of this kind is a growing phenomenon in many parts of the country.”
Despite the hate propaganda and exaggeration of occurrence of violence about the past between Hindus and Muslims, the truth is very different. As eminent historian Professor Mukhia noted: “there is no record of what we know as communal riots anytime from around 1200 (establishment of Delhi Sultanate) to the first quarter of 18th century, when the Mughal state had started to run its downward course. The first communal riots was recorded in 1713-14 in Ahmedabad on the day of Holi rivalry, instigated by two rivals in the jewellery business, one Hindu and the other Muslim. This was brought under control within two days”.3
In fact, the present government of BJP in India is not a normal rigt wing political party such as the Republican Party in the United States or the Conservative Party in the UK or the Christian Democratic Union of Germany (CDU), but it is a mass political front of semi-fascist organisation, the RSS, which describe itself as “cultural” and “non-political” organisation, but has declared its intention to transform India’s political, cultural and social life. The RSS was founded in 1913 and its founders had nostalgia for a Hindu Golden Age, which totally ignores caste subjugation, atrocities against women and the socio-economic marginalisation of Dalits at hands of upper caste Hindus. There was plenty of evidence of RSS that the organisation had been inspired by German and Italian fascism and also had collaborated with the British colonial rulers. The RSS declares itself “cultural” organisation, which is to exempt any kind of accountability and scrutinising that is required of political parties.
About the Author
References:
1. Siddiqui, Kalim. 2016. “A Critical Study of Hindu Nationalism in India”, Journal of Business and Economic Policy 3(2):9-28. ISSN 2375-0766. (Print), 2375-0774 (Online) USA. http://jbepnet.com/journals/Vol_3_No_2_June_2016/2.pdf
2. IndiaSpend. 2017. “Dead In Cow-Related Violence Since 2010”, http://www.indiaspend.com/cover-story/86-dead-in-cow-related-violence-since-2010-are-muslim-97-attacks-after-2014-2014
3. Siddiqui, Kalim. 2017. “Hindutva, Neoliberalism and the Reinventing of India”, Journal of Economic and Social Thought, 4(2):142-186, June. ISSN 149-0422