The hospitality sector is transforming rapidly, from online ordering to kiosk ordering to doorstep delivery and much more. Coming to our primary concern, in the previous year, the novel coronavirus has not only left an effect on human lives but also drastically impacted business sectors across the globe.
Travel and restaurants were especially vulnerable during the lockdown. Due to less dine-in traffic, many restaurants have started offering takeaway and delivery services to stay in touch with customers and keep their business afloat during this contingency. Half of the restaurants have closed their doors due to less traffic; as a result, thousands of workers have been terminated or furloughed.
According to figures published by OpenTable, here you can see how the restaurant industry gets affected due to lockdown. But we all have heard the well-known proverb, “Where there’s a will there’s away.” The same proverb fits the current condition. Technology innovations and digitalization has made it possible for restaurant owners to fulfill consumer’s demands. In addition to that, people were confined inside their homes due to virus spread; hence, their inclination towards online food ordering increased as it saves time and money and keeps them safe.
Well, restaurants are taking advantage of this mindset and offering takeaway and doorstep food delivery services to boost sales with the pace of change. To get more online orders and ensure safe food delivery, norms like contactless delivery and payment were introduced. Now, let’s discuss the meaning and what effects it has created on restaurants in detail.
What is Contactless Delivery
Modern technology solutions have brought major changes to the restaurant industry. From the last couple of years, doorstep delivery has become the talk of the town as it offers utmost convenience to customers and allows restaurants to expand their business reach in a short span of time.
Looking at the current pandemic situation, customers are still skeptical about visiting restaurants. Therefore, to foster customer trust, restaurants have adopted contactless food delivery options.
According to PR Newswire, here you can see more than 56% people opt for contactless delivery option to prevent virus loss. In simple terms, contactless delivery means what it sounds like. Delivery of food without coming into direct contact with the delivery provider. It prevents virus spread and promotes social distancing to prevent the spread of coronavirus.
Well-known online food delivery apps such as Zomato, Swiggy, GrubHub, UberEats, etc., have incorporated this feature in their app.
Why Contactless Delivery is Necessary for Restaurants
We went through the meaning of contactless delivery, but the major question is will it continue in the years to come? Let’s discuss this in detail.
The demand for online food delivery services increase, people are pretty much comfortable with ordering food online as it allows them to browse the digital menu, saves time and money. And this trend will continue to grow in the years to come because people’s lifestyles are getting busy day by day, and now they are looking for instant and time-saving solutions.
The pandemic has left a serious effect on various business verticals, but modern technology solutions are the savior that allows people to fulfill their daily needs with ease. Digital food ordering is booming. According to Gordon Haskett, the online food delivery rate is higher than dine-in.
On the other hand, restaurants are transforming their operations and implementing technology solutions to boost sales and meet customer’s demands. Contactless delivery norm has already been adopted by many restaurants such as Dominos and Mc Donald. In fact, lockdown is imposed by many nations, and to prevent virus spread, demand for online table reservation system is increased because it offers touchless customer experience, several benefits to restaurants such as
- Less clutter
- Increase order accuracy
- Promote contactless dining experience
- Ease diner anxiety
- More predictable wait times
It prevents virus spread and allows customers to place orders without any hesitation. Besides, to gain customer’s trust and earn a decent amount of profit, restaurants also follow the same norm.
How Contactless Delivery Works
Contactless delivery follows the same workflow, just as normal food delivery apps. Many food delivery apps have introduced this feature to promote safety. Now, let’s go through how contactless delivery works.
- Visit website or application to place an online food order
- Browse items and add selected items to the cart
- Now click on the “contactless delivery” option
- Go ahead and make a payment from the options given in the app or website. However, you can only avail of contactless delivery if you pay online.
- Wait till the restaurant confirms your order. Receive the package outside your doorsteps as you wish.
Ordering food with contactless delivery is as easy as seems. It avoids direct touch and allows customers to enjoy a lip-smacking meal at their preferred location.
Will Contactless Delivery Continue in 2021
Technology keeps evolving so as business models are. There is not any hidden secret that advanced technology has transformed business models and their operations. The restaurant is one of the industries that is influenced by technology. From mobile ordering to digital payments to drone delivery to cloud kitchen- it keeps changing with time and people’s preferences.
Now coming to the main question, will contactless delivery continue in 2021? The short answer is YES.
Companies like Amazon and Dominos are racing and trying to make delivery operations faster and more accurate than they ever were before. Among them, robots, drones, and parachute delivery are emerging trends contributing their shares in the fight against virus spread.
Digital menu, contactless dining options, contactless payment, communication through SMS or social media, etc., are best practices for implementing contactless delivery in your restaurant business; it will drive revenue and customer engagement in the long-run.
Final Words
The effect of coronavirus on the restaurant industry is drastic, but thanks to advanced technology and modern solutions that make it readily available. From minimizing contact to offering online ordering to create a digital menu to reorganize seating, there is much more to attract users’ attention.
With today’s technology-driven world, restaurant food business owners need to be on the top of emerging developments and trends. No one knows certainly which trend is here to stay and which will disappear soon but not adapting to prevailing trends will surely be left in the dust.
About the Author
I am Brijesh Vadukiya, a tech activist and avid blogger. My major concern is to educate people who are interested in technology. I am passionate about helping people in all aspects of SaaS solutions, online delivery business, digital marketing and other related topics that make tomorrow’s world better. I am fond of writing useful and informative content that helps brands to grow business.



































































Vaccine Nationalism Is a Multilateral, Neocolonial Failure
By Dr. Dan Steinbock
In the coming months, vaccine nationalism is likely to compound COVID-19 economic damage and penalize more lives. It reflects the utter failure of multilateralism. It is old colonialism in a new disguise.
After mid-January, WHO chief Dr Tedros warned that, due to unequal COVID-19 vaccine policies, “the world is on the brink of a catastrophic moral failure and the price of this failure will be paid with lives and livelihoods in the world’s poorest countries.”
And yet, in contrast, The Economist reported it was “Asian governments” that “are needlessly hampering vaccination drives,” due to their “nationalism and geopolitics.”
The simple reality is that by mid-January almost 40 million vaccine doses had been given in nearly 50 rich-income economies, whereas one poor nation had only 25 doses. As a result, 9 out of 10 people in poor countries are set to miss out on COVID-19 vaccine in 2021, according to Oxfam.
Exorbitant economic and human costs of unilateralism
Last year, the pandemic relief efforts soared to an estimated $20 trillion, according to Bank of America. That is likely to unleash a series of debt crises in the future.
Thanks to misguided COVID-19 unipolarity, particularly by the Trump administration, the outcome has been historical economic and human damage. Despite the worst recorded global contraction, more than 110 million pandemic cases and over 2.5 million deaths, more will follow.
What has dramatically compounded the pandemic crisis has been the failure of the major advanced economies to implement the WHO’s multilateral preparedness plan.
Before fall 2020, that plan represented barely 0.01% of the world’s cumulative output loss, as measured by the costs of the global contraction. By shunning multilateral cooperation, developed countries chose exorbitant costs that will penalize both them but particularly the poorest economies.
Usually, neocolonialism is defined as the use of economic, political, cultural, or other pressures to control or influence other countries, especially former dependencies. Vaccine nationalism is a case in point.
Recently, Philippine president Rodrigo Duterte accused the European Union (EU) of holding up supplies of COVID-19 vaccines: “This is a fight among the highest bidders, who can pay first.” Actually, he has a point. And it’s not just the EU that has been hoarding vaccines.
On the basis of public records, governments in high-income economies, representing barely 16% of the global population, have struck pre-orders covering at least 4·2 billion doses of COVID-19 vaccines. According to a just-released report by Lancet, these countries have secured at least 70% of doses available in 2021 of five leading vaccine candidates, on the basis of known deals (Figure).
High-income countries have bought most of COVID-19 vaccines for 2021
Major economies representing Have bought up to 70% of
less than 16% of world population COVID-19 vaccines
Multilateralism is moral, safer and cheaper
By late November 2020, Canada and the US had already pre-ordered up 8-9 doses of vaccines per person. The UK, Australia and the EU followed in the footprints with 5-6 doses per person. That contributes to higher prices, which hurts all countries, but particularly the poorest ones.
What we need is multilateral cooperation across all differences. Here’s why: It is moral, safer, and cheaper.
Multilateral cooperation is moral. It’s the right thing to do. And it reduces the current gap between high-income economies’ rhetoric and the devastating realities in the poorer economies, which may have adverse political repercussions over time.
Multilateral cooperation is safer. During global pandemics, we are only as safe as our weakest links. Like its precursors from the Black Death to the Spanish Flu, COVID-19 is democratic. Ultimately, it will spare no one. However, if containment involves all nations, it will minimize cases, deaths, and potentially fatal mutations.
Multilateral cooperation is cheaper. Due to vaccine nationalism, vaccines are still distributed too slowly, remain in short supply and mainly reserved for high-income economies. Recent research suggests that up to 49% of the global economic costs of the pandemic in 2021 could be borne by the advanced economies, even if they achieve universal vaccination in their own countries.
Undermined living standards, and a lost decade
Unsurprisingly, the pandemic has drastically boosted inequality. If it is allowed to increase after the crisis, this will have a profound long-term impact on poverty levels, according to World Bank.
If all countries’ Gini indices increases by just two percentage points annually, the worst-case scenario would result in global growth contraction of 8%. That would mean that over 500 million more people would be living on less than $5.50 a day still in 2030 (compared with a scenario with no increase in inequality).
As a result, global poverty levels would soar higher than they were prior to the pandemic still in 2030.
Last August, I released a COVID-19 report that reflected similar outcomes: years of lost progress, undermined living standards in all economies, lost decades in poorest countries, increasing domestic divisions, and elevated famines and conflicts in failed states.
New variants, new long-term challenges
Thanks to the failure of multilateral cooperation, the number of COVID-19 cases and deaths is now far, far higher than initially anticipated. In turn, the greater spread of the global pandemic has ensured a greater number of mutations.
Most of these mutations tend to be benign, but huge numbers contribute to rising probability of adverse outcomes. In recent months, new variants of the original virus have been spotted in different countries – UK, Brazil, South Africa, US – and seem to cause major changes in the way the pathogen acts, including its contagiousness.
Scientists in the U.K. had been watching the B.1.1.7 variant for some time before announcing in December that it might be at least 50% more transmissible than the original form. Moreover, scientists are concerned about another mutation in South Africa in which a genetic change may help the virus evade the immune system and vaccines. Similar concerns involve new variants in Brazil and the US.
The longer the crisis lingers, the greater remains the probability for potentially malignant outcomes.
With more than a hundred million infected people (and the real number may be substantially higher) creating antibodies against the virus, still other versions are likelier to emerge that could evade the immune system, reinfect even recovered persons and then become more widespread in a population.
That would represent still another outcome of the failure of multilateralism.
About the Author
Dr. Dan Steinbock is an internationally recognized strategist of the multipolar world and the founder of Difference Group. He has served at the India, China and America Institute (USA), Shanghai Institutes for International Studies (China) and the EU Center (Singapore). For more, see https://www.differencegroup.net