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Federal Report Shows Remote Work Trumps RTO

Back view of two business women speaking on video call with diverse colleagues on online briefing with laptop in the office.

By Dr. Gleb Tsipursky

In 2025, a growing number of major employers are mandating full-time returns to the office. Amazon, JPMorgan Chase, Dell, and Goldman Sachs have all implemented five-day-a-week office mandates. Similarly, the federal government has followed suit; by early 2024, over 400,000 federal employees were required to be in the office at least two to three days per week, with some agencies enforcing full-time attendance.

When implemented with best practices, remote work offers significant benefits for both employers and employees.

Despite this trend, a comprehensive May 2025 report from the nonpartisan Government Accountability Office (GAO), titled “Telework: Private Sector Stakeholder and Expert Views,” presents compelling evidence that these return-to-office (RTO) mandates may be misguided. The GAO’s findings highlight that, when implemented with best practices, remote work offers significant benefits for both employers and employees. These include enhanced talent attraction and retention, cost savings, and increased productivity. Moreover, challenges such as building organizational culture and tracking work hours are solvable, with existing guidance from agencies like the Department of Labor (DOL) and the Office of Personnel Management (OPM) providing clear frameworks for compliance.

The GAO’s unbiased, thorough report underscores an unignorable reality: telework, implemented thoughtfully, enriches both employers and employees. It attracts and retains talent, reduces costs, enhances productivity, and improves overall well-being.

Remote Work Trumps RTO by Strengthening Talent Attraction and Retention

Few things speak louder to employers than talent attraction and retention. Both employer and worker stakeholder organizations interviewed by the GAO identified telework’s most powerful benefit as its ability to draw and keep skilled employees. One case study in the report highlights a technology firm that cut quit rates by one-third when it offered two days of remote work per week. This single policy change transformed recruiting conversations, turning a geographic selling point into a universal advantage.

Beyond simple recruitment angles, telework unlocks opportunities for diverse talent pools. Workers with disabilities, caregivers and those living in rural areas find newfound job access when location barriers vanish. A National Bureau of Economic Research analysis cited in the GAO report found that full-time employment of workers with disabilities rose by an average of 12 percent after the shift to remote work, reaching as much as 40 percent in computer occupations. Inclusive hiring practices build stronger teams and boost organizational resilience.

This single policy change transformed recruiting conversations, turning a geographic selling point into a universal advantage.

Consider a top performer who must relocate for family reasons. Without flexibility, companies face a painful choice: lose that employee or invest in a costly replacement. Telework turns relocation risk into retention opportunity. By removing geographic constraints, remote work transforms talent management into a nationwide search, enabling organizations to tap into expertise that was once out of reach.

Financial and Productivity Gains are Clear

Telework doesn’t just win loyalty—it cuts costs. Employers in the GAO study reported halving office footprints and reducing lease expenses when they permanently embraced flexible work models. Hardware costs shrank as companies shifted to hot-desking and home-office stipends rather than fixed cubicles. These savings directly improve margins and free capital for strategic investments.

Employees benefit as well. GAO’s analysis of a mid-2021 global survey found teleworkers saved an average of 55 minutes per day by ditching their commute. Those reclaimed hours translate into extended focus, reduced stress and better work‑life balance. Mental health improvements follow: less burnout, fewer commuting headaches and more time for exercise or family.

Productivity itself often climbs. Studies reviewed by the GAO show a 12 percent productivity boost for roles with clear, measurable outputs when performed remotely. Fewer interruptions and a personalized home environment let workers complete tasks faster and with higher quality. During disruptions like severe weather or transit strikes, remote-ready teams maintain continuity while office-centric organizations scramble.

Sustainability also improves. Reduced commuting and lower office energy use shrink carbon footprints. Companies committed to environmental goals find telework a practical lever for emissions reduction. Beyond environmental benefits, this commitment appeals to candidates who value corporate responsibility.

Building Culture Remotely: Achievable and Essential

Critics worry that telework weakens culture. The GAO report acknowledges this challenge but highlights proven remedies. Successful organizations establish structured social rituals: weekly video huddles, virtual coffee chats and online forums for casual conversation. These digital watercoolers recreate hallway banter and spark spontaneous collaboration.

Onboarding remote employees demands intentional design. Effective programs blend self-paced learning modules with live mentorship sessions. New hires receive welcome kits, paired mentors and check‑in schedules that nurture connection from day one. This proactive approach builds belonging even when teams never meet in person.

Communication norms play a pivotal role. Companies thriving with hybrid models set clear expectations around response times, meeting guidelines and document sharing protocols. Asynchronous tools like shared workspaces and collaborative platforms enable smooth handoffs across time zones. Clarity and predictability foster trust and reduce friction.

Leaders reinforce culture by modeling vulnerability and recognition. Regular praise in public channels, team retrospectives celebrating wins, and transparent leadership updates keep everyone aligned. Investing in social capital drives engagement and loyalty, dismantling the myth that culture can only thrive under one roof.

Navigating Compliance and Best Practices

Legal and regulatory concerns often intimidate organizations exploring telework. The GAO report confirms that challenges like tracking hours, navigating multi‑state taxation and ensuring safety are solvable with existing guidance. The Department of Labor’s Field Assistance Bulletins under the Fair Labor Standards Act and Family and Medical Leave Act outline how to count remote work hours, authorize overtime and manage leave eligibility.

Interstate tax complexities ease when businesses adopt standard protocols. Experts in the GAO study advocate for policies clarifying state income tax obligations and encouraging license reciprocity for cross‑border workers. Until federal clarity arrives, companies can rely on multistate payroll systems and professional advice to remain compliant.

Offering stipends for desks, chairs and noise‑cancelling headsets demonstrates a commitment to employee well‑being and reduces liabilities associated with workplace injuries.

Data security and confidentiality concerns demand robust IT practices. Leading firms deploy virtual private networks, strict access controls and regular training to protect sensitive information. These measures enable secure remote operations without sacrificing productivity.

Finally, ergonomic and mental health considerations rank high. Employers provide home‑office stipends, ergonomic assessments and mental wellness resources. Offering stipends for desks, chairs and noise‑cancelling headsets demonstrates a commitment to employee well‑being and reduces liabilities associated with workplace injuries.

The Remote Work Revolution Is a Strategic Imperative

Organizations clinging to outdated office‑only mandates risk losing talent, productivity and market agility. One business in the GAO report enforced a five‑day in‑office rule and saw half its workforce walk out, including top performers. In contrast, companies embracing remote options maintain low turnover and high morale.

Leaders, it’s time to embrace this reality proactively. The GAO’s unbiased, data‑driven insights make one truth clear: telework, when implemented thoughtfully, delivers measurable gains across every dimension of organizational performance. Whether you manage a startup or a government agency, the blueprint for success is flexibility.

About the Author

Dr. Gleb TsipurskyDr. Gleb Tsipursky was named “Office Whisperer” by The New York Times for helping leaders overcome frustrations with hybrid work and Generative AI. He serves as the CEO of the future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote seven best-selling books, and his two most recent ones are Returning to the Office and Leading Hybrid and Remote Teams and ChatGPT for Leaders and Content Creators: Unlocking the Potential of Generative AI. His cutting-edge thought leadership was featured in over 650 articles in prominent venues such as Harvard Business ReviewFortune, and Fast Company. His expertise comes from over 20 years of consulting for Fortune 500 companies from Aflac to Xerox and over 15 years in academia as a behavioral scientist at UNC-Chapel Hill and Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio.

How Tech Companies Can Attract Investments: Insights from Alexey Bashkirov

worman leader presenting a financial data and strategies in a modern office with charts and graphs displayed on a large screen

Startups and established companies are competing not only for customer attention but also for investor interest. However, the competition for capital is becoming increasingly fierce. Alexey Bashkirov, private investor and founder of the Donum charitable foundation, with experience in tech investments across Southeast Asia, India, and Europe, shares his insights on how tech companies can become attractive to investors.ир

The Harsh Reality: Why Most Startups Fail

According to Moneyzine, 90% of startups fail, with 63% of failures occurring in the IT sector. Meanwhile, CB Insights reports that global funding for tech companies dropped by 61% between 2021 and 2023, making lack of capital one of the biggest reasons for startup closures.

However, financial struggles are just one part of the equation. Startups also fail due to:

  • Internal conflicts within the team
  • Expensive marketing strategies
  • High competition
  • Inefficient business models
  • Monetization issues
  • Poor strategic planning

Interestingly, 42% of startup failures happen because companies fail to define a truly challenging and relevant problem. Instead of addressing a market need at scale, they chase short-term user demands without deep strategic thinking.

A good example is Uber. It succeeded not because people wanted to order taxis via their smartphones, but because they needed a reliable way to solve transportation problems. The real value of a product lies in solving a fundamental issue, not just catering to user preferences.

The Importance of the “Extrapolation” Stage

One of the less obvious yet crucial aspects of a startup’s success is knowing when to shift focus from rapid growth to profitability. This transition is known as the “extrapolation” stage, which is key to scaling a business and ensuring long-term stability.

Take SoundCloud, for example. The platform experienced explosive growth between 2012 and 2013, increasing its user base 15x—from 10 million to 150 million. However, while revenue grew by 50%, expenses surged by 75%, reaching €28.5 million. According to Alexey Bashkirov, the company never developed a scalable and profitable monetization strategy despite attracting a massive user base.

To successfully navigate this phase, founders must be flexible and willing to adjust their strategy, operations, and financial model. In some cases, restructuring the team, redefining company culture, or even implementing a pivot—a complete shift in business strategy—can be necessary. A well-executed pivot is a sign of strong strategic thinking, not weakness.

Key Questions for Founders at the Extrapolation Stage

1. What are your company’s real, measurable goals?

  • Example: If you aim to increase revenue 5x and operating margin 10x, you need to align your goals with market conditions, business model, and team ambitions.

2. What are the critical factors for achieving these goals?

  • Example: To grow revenue 10x, you may need 5x more customers, each making twice as many purchasesas they currently do.

3. What are the biggest barriers to growth?

  • Identify your top challenges, prioritize them, and analyze how successful companies have overcome similar obstacles.
  • If no existing solutions apply, develop innovative business models and test hypotheses on a small scale before full implementation.

How Investors Evaluate Tech Companies

When analyzing investment opportunities, we conduct a detailed assessment of each company. However, not every project succeeds—and that’s normal.

For example, out of nine investments we made in tech companies abroad:

  • One was a complete failure
  • Two significantly underperformed initial expectations
  • Two (in FinTech & EdTech) became breakout successes
  • The rest achieved solid, stable growth

The most important metric for investors is Unit Economics, which provides insights into a company’s long-term potential over 3-5 years. Key metrics include:

  • Lifetime Value (LTV): Total revenue generated per customer over their entire relationship with the company
  • Customer Acquisition Cost (CAC): Cost of acquiring a new customer
  • Payback Period: The time required to recoup acquisition costs

These metrics must be analyzed across different customer cohorts to understand a company’s financial sustainability and profitability, says Alexey Bashkirov.

Understanding Unit Economics

Unit Economics evaluates the profitability of a single unit of a product or service and determines whether the business model is sustainable at scale.

For many tech companies, the biggest challenge is transitioning from hyper-growth fueled by external capital to sustainable growth funded by internal revenue.

Key components of Unit Economics:

  • Revenue per unit: Income generated per product/service unit
  • Cost per unit: Cost of producing/delivering one unit

Example: Uber’s Unit Economics
Uber carefully tracks Unit Economics to measure trip profitability. If CAC (customer acquisition cost) exceeds LTV in certain cities, the company revises its customer acquisition strategy to improve long-term profitability.

LTV vs. CAC: The Golden Ratio

A healthy startup should have an LTV at least 4-5x higher than CAC. This ratio ensures that revenue covers marketing and acquisition costs, enabling sustainable growth.

Payback Period: Why It Matters

The Payback Period is the time required to recover CAC costs and break even. The shorter this period, the faster a company starts generating profits from new customers.

One hidden risk in startup economics is when the LTV/CAC ratio looks strong, but the Payback Period is too long. This means a company needs significantly more capital to scale than if it had a shorter Payback Period.

Example: EdTech Payback Period
If an EdTech startup’s Payback Period is under a year, it can quickly reinvest profits into customer acquisition, enabling sustainable growth.

Cohort Analysis: The Key to Long-Term Success

Cohort analysis helps track customer behavior over time and reveals trends in customer retention and revenue.

Example: EdTech Cohort Analysis
Bashkirov Alexey stresses that one of EdTech investments revealed that each new customer cohort had increasing acquisition costs (CAC), while Lifetime Revenue (LTV) remained stagnant. This was a sign of market saturation, forcing the company to completely rethink its customer acquisition strategy.

Conclusion: The Investor’s Perspective

For modern tech companies, securing capital for growth is increasingly difficult—especially in volatile market conditions.

To attract investors and ensure long-term success, startups must:

  • Align with investor evaluation criteria
  • Build a product that meets real market needs
  • Demonstrate a clear path to profitability and sustainable growth

Ultimately, the ability to scale profitably—not just grow rapidly—determines a company’s success in the eyes of investors.

5 Most Common Personal Injury Case Types

Lawyer

Personal injury law allows for injured people to recover compensation after they are harmed by someone else’s negligence.

There are many situations which may give rise to valid personal injury claims. It’s vital to remember that injuries don’t automatically lead to legal liability.

Let’s examine some of the more common types of personal injury cases.

1. Auto Accidents

Automobile accident cases are perhaps the most common type of personal injury case. They occur frequently, especially in cities with a lot of traffic, so it wouldn’t exactly be a rare thing for someone to need a car accident lawyer.

Automobile accidents include:

  • Car accidents
  • Truck accidents
  • Motorcycle accidents
  • Bicycle accidents (automobiles striking bicycles)
  • Pedestrian accidents (automobiles striking pedestrians)

Auto accidents can range from small collisions leading to whiplash to large collisions which cause fatalities or catastrophic injuries.

Injured parties might qualify to file personal injury claims to recover compensation for injuries, property damage and more when accidents are caused by others’ carelessness. 

Your personal injury lawyer can help you maximize your settlement regardless of the insurance company you’re working with. But keep in mind different insurance companies can negotiate in different ways. For example, a car accident settlement for Mercury Insurance might look different than a settlement with GEICO.

The National Highway Traffic Safety Administration claims that over six million auto accidents happen in America every year.

Central to auto accident cases is the concept of negligence. Negligence in terms of auto accidents is failing to exercise reasonable care while driving in order to prevent harm from occurring. Examples of negligence while driving include:

  • Distracted driving
  • Drunk driving
  • Speeding
  • Careless driving
  • Violating the rules of the road

When drivers injure others via negligence, the injury victims can recover compensation from the negligent drivers, or, more often, from the negligent drivers’ insurance companies.

2. Slip and Fall Accidents

slip and fall sign
Photo by Jorge Romero on Pexels

Slip and fall accidents fall under the umbrella of premise liability law. They often happen because of dangerous conditions such as:

  • Slippery or wet floors: Leaks, recently mopped floors or spilled liquids can lead to slippery surfaces which increase fall risks.
  • Damaged or uneven surfaces: Loose floorboards, torn carpeting, potholes or cracked sidewalks can lead to trip and fall accidents.
  • Bad lighting: Poor lighting in parking lots, hallways or stairwells can hide hazards, making it hard for people to see where they’re walking.
  • Cluttered walkways: Obstacles found in walkways like debris, merchandise or boxes can constitute tripping hazards.
  • Inadequate guardrails or handrails: A lack of adequate guardrails on elevated surfaces or handrails on stairs can increase fall risks and injury severity.

Accidents like these can happen on numerous properties, like private homes, parking lots, sidewalks, restaurants and stores.

3. Dog Bites

In 36 of the 50 states in the United States have adopted strict liability regarding dog bites. This means that if somebody else’s dog bites you, you can hold the dog’s owner liable for your injuries even if the dog bite wasn’t due to the dog owner’s negligence.

Some other states have strict liability with additional factors that need to be met. For example, in Georgia Tennessee and West Virginia, strict liability only applies to off-leash dogs. In North Carolina, strict liability only applies to off-leash dogs at night.

4. Product Liability

Product liability cases are one of the most common case types personal injury lawyers take on. They happen when consumers get hurt by defective products. Types of defects include:

  • Design defects: This is when products are dangerous even when manufactured and used properly. They are defective by design.
  • Manufacturing defects: This is when products are dangerous because something went wrong while they were being manufactured.
  • Marketing defects: This is when products contain insufficient warnings or instructions, creating a danger.

Common types of product defects include:

  • Defective drugs
  • Defective medical devices
  • Defective automobile parts

Manufacturers of defective products are usually held strictly liable for defects, meaning they’re liable for injuries caused by their products even when their conduct hasn’t been negligent.

5. Workplace Accidents

accident in the workplace
Photo by Elif on Pexels

Workplace accidents are a common reason why personal injury cases are filed. Thousands of workers in many industries get hurt while working every year. These accidents can be minor, like trips and falls, or possibly fatal, like events involving broken machinery or severe falls.

Employees are at a risk of being injured when safety procedures are disregarded or inadequate.

While workers’ compensation usually covers workplace injuries, personal injury lawsuits may be filed when workplace injuries are the result of negligence or product defects.

Workplace accidents are more common in industries involving physical activity, like manual labor, agriculture, mining and construction. Workplace injuries can also happen in offices, though, especially when factors like improper ergonomics, lack of appropriate safety and health policies, or improper handling of objects apply.

Employers have a duty under the law to provide healthy, safe work environments. When their failure to do this harms employees, personal injury claims might be filed.

Trump to Hold Separate Calls With Putin and Zelensky Seeking Ukraine Ceasefire

ceasefire- ukraine and russia

President Donald Trump announced Saturday that he will speak individually with Russian President Vladimir Putin and Ukrainian President Volodymyr zelensky on Monday in an attempt to broker a ceasefire in the ongoing conflict between the two countries.

In a post on Truth Social, Trump said his call with Putin is scheduled for 10 a.m. and will focus on halting what he described as a “bloodbath” claiming over 5,000 lives weekly, along with discussions on trade. He added that he will then speak to zelensky, followed by a conversation involving NATO representatives.

“Hopefully it will be a productive day, a ceasefire will take place, and this very violent war, a war that should have never happened, will end,” Trump wrote in the post.

Trump’s planned outreach comes after Putin did not attend recent peace talks held in Turkey, a move that appeared to frustrate the U.S. president. Speaking to reporters Friday as he departed the Middle East, Trump said he was ready to push forward regardless.

“I think it’s time for us to just do it,” Trump said, adding, “He and I will meet, and I think we’ll solve it, or maybe not. At least we’ll know.”

Throughout his presidency and campaign, Trump has repeatedly claimed he could end the war within 24 hours of taking office. However, sources familiar with the administration’s internal efforts say he has expressed frustration behind closed doors, acknowledging that negotiations have proven more complex than expected.

Trump has also shifted his tone in recent weeks. While he previously placed most of the blame on Ukraine, he now faults both sides for prolonging the conflict. He criticized zelensky for what he called “inflammatory statements,” particularly the Ukrainian leader’s firm position on retaining Crimea, and said such rhetoric complicates the path to peace.

At the same time, Trump did not spare Putin, calling Russia’s late April strikes on Ukraine “not necessary” and “very bad timing.”

The calls on Monday will mark Trump’s most direct involvement to date in personal diplomacy aimed at ending the war, which has dragged on for over two years with no clear resolution in sight.

Related Readings:

Zelensky Stands Firm After Tense U.S. Meeting

Trump to Lift Sanctions on Syria After Assad Regime's Fall

Political flags of Ukraine and United States of America on table in international negotiation room

BYD’s Rapid Ascent to the Global EV Leader

BYD

By Jiayi Huang and Xiangming Chen

From a battery maker to the world´s leading electric vehicle producer, BYD’s spectacular rise is an eventful journey fueled by dedication, tenacity, and consistent research and development. This analysis of the giant EV auto manufacturer´s success will help growth-oriented companies fine tune their strategy in the age of transition toward green mobility.

The Chinese EV company BYD, headquartered in the high-tech megacity of Shenzhen bordering Hong Kong, has ascended to the pole position in global green mobility. BYD not only overtook Tesla in selling more EVs in 2024 but also beat Tesla by having developed a more advanced charging system that can charge its latest cars in just five minutes to go 400 km (250 miles), relative to Tesla’s Superchargers, which take 15 minutes to add 320 km (200 miles). In addition, BYD offers its proprietary “God’s Eye” driver-assistance system on cars that cost just below $10,000. How did BYD rise so spectacularly to its current position from a budding battery maker in 1994? While much Western media reports on BYD’s rapid growth, we take an in-depth look into the company’s eventful journey and the real sources of its success over the past three decades.

After persistent investment in R&D for nearly 20 years, BYD achieved breakthroughs in key technologies of electric vehicles and took off in the global passenger vehicle market.

Since its founding in 1994, BYD has leveraged three transformative opportunities to develop its core technologies and expand its businesses around the world. The first opportunity was China’s integration into global supply chains after China intensified market reforms in the 1990s. Between 1994 and 2002, BYD developed a cost-effective system to manufacture batteries for top mobile phone companies such as Motorola. The second opportunity that BYD leveraged was the historic growth of China’s automotive market in the 21st century. BYD built a vertically integrated system to mass-produce internal combustion engine (ICE) and new energy vehicles. The third opportunity was the electrification of the global automotive industry in recent years. After persistent investment in R&D for nearly 20 years, BYD achieved breakthroughs in key technologies of electric vehicles and took off in the global passenger vehicle market. BYD’s founding and current president, Wang Chuanfu, acutely identified the three opportunities when they arose.

From 0 To 1: How BYD Established A Firm Footing In The Automotive Industry* 

BYD’s rise to a top battery supplier

Wang Chuanfu formally founded BYD by registering it in Shenzhen in February 1995 to leverage opportunities in the battery industry. Wang saw enormous potential in the battery market given the increasing demand for electronic products. Wang was a battery expert when he founded BYD. He moved from Beijing to Shenzhen in 1993 when he was assigned to manage a state-owned enterprise that produced nickel batteries. He discovered that the state-owned enterprise could not keep pace with market changes, so he created his own company. As China’s first special economic zone (SEZ), Shenzhen was a pioneer in China’s market reforms and opening to the world. Financial incentives like lower taxes provided by the Shenzhen government, coupled with bordering Hong Kong, created a favorable environment for entrepreneurially-minded people like Wang to pursue their economic opportunities. Wang obtained financial support from his old friends and several companies to found BYD. BYD started with a team of around 20 employees. BYD exemplified a wave of entrepreneurial start-ups around that time, a number of which later turned into highly successful global companies such as Huawei and Tencent (Chen and Ogan 2017).

BYD created cost-effective ways to produce high-quality nickel and lithium-ion batteries. Whereas its Japanese counterparts used automated processes to make nickel batteries, BYD leveraged abundant labor in China to develop a much cheaper method of production. Wang arranged labor and fixtures in an efficient way that achieved robotic functions. After making breakthroughs in nickel batteries, Wang began studying lithium-ion batteries which were more sophisticated and had a bigger market than nickel batteries. BYD soon became the first Chinese company to mass-produce lithium-ion batteries. Wang decided to target the biggest clients in the battery market so that BYD could learn about the highest standards for quality management. Many multinational companies began outsourcing to China around 2000 allowing BYD to become a supplier to Motorola and Nokia in 2001 and 2002 when BYD also underwent an initial public offering on the Hong Kong Stock Exchange, culminating its achievement as a company focused on producing batteries.

BYD - car interior

BYD’s great success as a battery maker, more than anything else, stems from Wang Chuanfu being a battery chemist at heart. BYD’s competitors quickly stopped trying to compete with Wang’s battery, which was far superior, and instead used BYD as their supplier. By driving BYD to improve its battery technology, Wang achieved great success in making BYD’s batteries better and cheaper than any competitor (Ogan and Chen 2016). Starting out as a battery manufacturer laid the most logical and sustainable foundation for BYD to enter and thrive in the automotive industry.

BYD’s entry into the automotive industry

After the early success in battery manufacturing, Wang Chuanfu made a bold decision to enter the automotive industry. Wang aimed to enter an industry that was bigger than the consumer battery industry and had connections with batteries. He saw the enormous potential of the Chinese automotive market. In the early 2000s, the Chinese government was reforming the automotive market and encouraging families to buy cars. Most people in China used motorcycles or bicycles for everyday transportation. Wang predicted that a historic number of Chinese people would buy cars over the next decade and that the automotive industry would be more energy-efficient and cleaner, creating opportunities for battery manufacturers. He was confident that BYD could produce high-quality cars at low costs after mastering the core technologies, just like its past experiences in battery manufacturing. BYD obtained the license to produce cars by purchasing the Qinchuan Automobile Company in 2003.

Qinchuan did not have full mastery of automobile technologies so Wang led his team to invent new cars. Although Wang was the most interested in electric vehicles, he understood that the technologies and market for electric vehicles were immature. Inventing ICE vehicles could be a transition and help BYD understand the automotive supply chain. BYD initially wanted to procure parts from external suppliers, but it was difficult to find suitable suppliers. Wang decided to pursue vertical integration. Vertical integration was time-consuming at first but enhanced the efficiency and reduced the costs of R&D in the long term. BYD’s current General Manager of the Branding and Public Relations Division, Li Yunfei, comments, “If you rely on external suppliers, they will not tell you their long-term plan for R&D. They usually provide you with the technologies that are the most profitable for them. Vertical integration helps BYD come up with comprehensive solutions to existing problems in automotive products.” BYD produced its first ICE vehicle model called F3 in 2005 and its first battery electric vehicle (BEV) model e6 in 2009. BYD launched F3DM (DM stands for dual modes) in 2008 and became the first company to sell plug-in hybrid electric vehicles (PHEV) in the world.

BYD started developing electric commercial vehicles in 2008. Wang realized then that it would still take a very long time to electrify passenger vehicles; roadblocks include the lack of the charging infrastructure, consumer distrust in relevant technologies, and the high prices of electric vehicles. But Wang saw at least two benefits of electrifying commercial vehicles. First, electrifying commercial vehicles could act as a buffer zone that educates consumers about electric vehicles. Second, electrifying taxis and buses could significantly reduce air pollution because they accounted for over one-third of air pollution from vehicles. The latter has stayed with Wang as a top consideration in BYD’s relentless pursuit of building more and better EVs as a worthy contribution to the climate cause.

Since 2013 BYD’s electric buses have entered major overseas markets such as the UK, the US, Japan, and India. By 2015, BYD K9 electric buses and e6 electric taxis have spread to over 190 cities in 43 countries and regions. BYD’s buses succeeded in different climates and regulatory contexts. For example, BYD delivered electric double-decker buses to London in the 2010s. In fact, Wang walked side by side with President Xi Jinping of China during the latter’s official visit to the UK in October 2015 when London bought more zero-emission electric buses from BYD (Chen and Ogan 2017). This purchase by a top global city with an iconic bus system went a long way to elevate BYD’s brand and global reputation. It also motivated BYD to solve the technological challenges in transforming the K9 model into a double-decker bus, such as a higher center of gravity and limited space for batteries.

Wang has the deepest understanding of the cutting-edge technologies at BYD. He knows how and when the current bottlenecks will be solved. Solving those bottlenecks will completely transform the customer experience.

BYD established a firm footing in the automotive market and managed to maintain its strategic focus on R&D for electric vehicles despite abrupt changes in market conditions. BYD sold around 400,000 to 500,000 vehicles every year in the 2010s. BYD’s revenue declined in 2012 and 2019, coinciding with fluctuations in the Chinese automotive market. The two troughs pushed BYD to increase the efficiency of its management system. In a system of vertical integration, some BYD factories lacked the motivation to reduce the costs and raise the quality of their products because they were guaranteed that their products could be sold to other factories in BYD. BYD thus made significant changes to its procurement system. It used external suppliers as benchmarks and closed some underperforming factories. Some factories started competing with external suppliers in bidding processes.

The year 2019 turned out to be a very difficult one in BYD’s history. Its net profit for shareholders was only 1.6 billion RMB that year, but Wang Chuanfu still invested 8.4 billion RMB in R&D. Li Yunfei comments, “Wang has the deepest understanding of the cutting-edge technologies at BYD. He knows how and when the current bottlenecks will be solved. Solving those bottlenecks will completely transform the customer experience. His technological expertise has helped BYD to develop a long-term vision and strategy. He is like a prophet and a time traveler. He can maintain his strategic focus and avoid being distracted by fluctuations in external conditions. We firmly believe that our future is bright. We will be lucky if market tailwinds arrive sooner. We are prepared to withstand the difficulties if market tailwinds arrive later.”

Back in 2008, Wang described his three green dreams. The first dream was to develop affordable technologies to use solar energy. The second dream was to help humans store energy. The third dream was to build electric vehicles to reduce air pollution. BYD has invested in R&D for solar cells and energy storage power plants since the 2000s. The three dreams have motivated Wang to expand BYD’s presence in other green industries besides electric vehicles at a global level.

BYD’s Take-Off In The Global Automotive Market

BYD released the revolutionary Blade Battery in March 2020, leading an unprecedented wave of breakthroughs. The Blade Battery is a lithium iron phosphate (LFP) battery for electric vehicles and looks like a blade (Figure 1). The Blade Battery has higher energy density than traditional battery packs and increases the range of electric vehicles, which paved the way for upgrading the Dual Mode (DM) technology platform of hybrid vehicles. The earlier versions of the DM platforms primarily relied on fuel. The DM 4.0 platform, released in June 2020, primarily relied on electricity. BYD released the e-Platform 3.0 for battery electric vehicles in 2021, which Wang Chuanfu called the most essential step from electrifying vehicles to increasing their intelligence. The e-Platform 3.0 was a brand-new platform specifically designed for electric vehicles and integrated the most critical technologies of electric vehicles.

figure 1 - BYD's battery

figure 1 - BYD's Blade Battery (1)

Powered by technological breakthroughs, BYD quickly diversified its vehicle models to meet different demands from consumers. BYD currently has four brands and five sales networks in China. The four brands are BYD, DENZA, FANGCHENGBAO and YANGWANG. The bestselling brand is BYD, which has two sales networks (Dynasty and Ocean). BYD stands for “Build Your Dreams”, symbolizing BYD’s green dreams. In China, vehicle models of the Dynasty network are named after Chinese dynasties (Qin, Han, Tang, Song, Yuan, etc.).  The Ocean network looks more youthful than the Dynasty network. DENZA offers a new luxury travel experience. FANGCHENGBAO, meaning “formula leopard” in Chinese, is a professional personalized brand. YANGWANG is a high-end brand. This quartet of brands has provided BYD with a broader and more diversified portfolio of assets.

Wang drives BYD

Figure 2 - BYD annual

As BYD’s founder but going beyond a conventional founder’s role, Wang Chuanfu has played a pivotal role in shaping and sustaining both the technological core and cultural meanings of the BYD brands. Li Yunfei recalls, “Not everyone in the marketing team is an engineer, but our marketing is driven by a thorough understanding of our technologies. We have launched some pioneer technologies. Many consumers found engineering concepts very boring, so it was challenging to quickly impress our consumers with the strengths of our technologies. Wang was willing to work with the marketing team in the planning stage of marketing campaigns. He was like a professor giving lectures to students. He translated sophisticated technological concepts into plain words. After his lectures, Wang would double check whether we fully understood. He also has great admiration for traditional Chinese culture, which is reflected in the names of our Dynasty models and the logo of our high-end YANGWANG brand. When we started to design YANGWANG’s logo, Wang told us to borrow from the oracle bone script used in ancient China. While some of us proposed using the oracle bone script of ‘electricity’, other proposals went beyond the oracle bone script. Wang ultimately chose our proposal.” Given its thorough understanding of technologies and consumer demands, it was no surprise that BYD’s sales and revenue took off in 2022. Its revenue jumped from 216.1 billion RMB in 2021 to 424.1 billion RMB in 2022, pushing BYD onto the Fortune Global 500 list. Its revenue further rose to 777.1 billion RMB in 2024 (Figure 2). BYD produced its one-millionth new energy vehicle in May 2021 and its ten-millionth new energy vehicle in November 2024. By February 2025, BYD’s passenger vehicles reached 90 countries and regions (Table 1).

table 1- number of countries

Wang’s personal influence is key to BYD’s brisk overseas expansion through a growing and more internationally informed team of senior executives. BYD sold 4.25 million passenger vehicles in 2024, and over 417,000 of those were sold in overseas markets. Since its first overseas office opened in the Netherlands in 1998, BYD has established over 40 branch offices overseas. BYD opened a factory in Thailand last year and is currently completing factories in Brazil and Hungary. Its overseas branches have gained extensive knowledge of local markets by selling batteries and commercial vehicles. Li Yunfei comments, “Many senior executives of our overseas branches have been working in BYD for over 20 years. They are familiar with foreign culture and BYD’s internal organization. They have laid a solid foundation for BYD’s overseas expansion. In addition, we have incorporated overseas talents into our teams.” Regarding Europe, Li adds, “We want to give European consumers more choices, which will benefit them. We have a high respect for automotive brands in Europe and been learning from the European brands. Market competition can motivate everyone to make progress.”

Wang Chuanfu has continued to prioritize innovation through R&D. In 2024, BYD invested 54.2 billion RMB in R&D expenditure, which increased by 35.7% year on year. In March 2025, BYD’s global workforce reached one million, and over 120,000 of those work on R&D. Li Yunfei comments, “A wise leader is essential to a company’s development. A few years ago, my team was planning to build a powerful public image of Wang Chuanfu like other companies but he asked us to stop as soon as he learned about our plan. He said that we should focus on communicating our technologies and products to the public instead of building individual heroism. People that have interacted with Wang have been impressed by his low-key manner. Over 80% of Wang’s meetings focus on technologies and lead to plans for the medium and long terms.”

From a corporate innovator to a global leader

Continued innovation has become the core DNA of BYD, leading to a series of technological breakthroughs in recent years (Figure 3). While recent, these innovations reflect BYD’s persistent and cumulative investments in R&D over the three decades of its rapid growth. BYD’s passion for innovation has been fueled by the larger environment of Shenzhen as its home city that strongly favors corporate innovation and has nurtured several innovative companies like Huawei and DJI in a dense technological ecosystem. Beyond Shenzhen itself, BYD has benefited from competing against many domestic and international automakers in China’s highly competitive EV market irrespective of government subsidies. It is no surprise that these competitive and innovation-conducive local and national environments have fostered BYD’s cumulative success as a leading corporate innovator.

figure 3 - milestone of BYD

figure 3 (1)

As BYD has innovated from its home base, it has leveraged its innovative capacity in elevating the BYD brand globally and extending its market footprint across nearly 100 countries. Having spanned all segments of the global EV market, BYD has moved up and forward into one of the world’s leading automotive companies, and more importantly, as a pace-setter in green mobility. At a time when geopolitical turmoil has disrupted the global agenda on climate change and energy transition, BYD has proven as a robust and innovative corporate and national leader in pursuing that agenda.

About the Authors

Jiayi HuangJiayi Huang is a senior specialist at BYD’s headquarters in Shenzhen. She researches on international political economy and works on overseas public relations for BYD. She holds a Ph.D. in political science from the University of Pennsylvania, a master’s degree in economics from Duke University, and a bachelor’s degree in economics and mathematics from Trinity College in Connecticut.

Xiangming ChenXiangming Chen is Paul E. Raether Distinguished Professor of Global Urban Studies and Sociology at Trinity College in Connecticut and an Associate Fellow at the Center for Advanced Security, Strategic and Integration Studies (CASSIS) at the University of Bonn, Germany. He has published extensively on urbanization and globalization with a focus on China and Asia as well as a frequent contributor on “China in the World” to The European Financial Review and The World Financial Review. He has also conducted policy research for the World Bank, the Asian Development Bank, UNCTAD, and OECD.

Footnote

  • The first two sections draw heavily from the Chinese book The Soul of Engineers, which BYD recognizes as its official history. This article including its illustrations also draws from other material and information compiled by BYD unless otherwise noted. The interview with Li Yunfei was conducted in March 2025 specifically for this article.

References

  • Xiangming Chen and Taylor Lynch Ogan (2017). China’s Emerging Silicon Valley: How and Why Has Shenzhen Become a Global Innovation Center. The European Financial Review, December/January p. 55-62.
  • Taylor Lynch Ogan and Xiangming Chen (2016) The Rise of Shenzhen and BYD—How a Chinese Corporate Pioneer is Leading Greener and More Sustainable Transportation and Urban Development. The European Financial Review, Feb/March p. 32-39.
  • Shuo Qin and Yuejia Xiong (2024) The Soul of Engineers: BYD’s Rise During 1994-2024 (in Chinese). (Beijing: The CITIC Publisher).

The Overlooked Revenue Stream: How Water Treatment Can Transform HVAC Sales

When Gene Slade entered the HVAC industry, he noticed something others missed: a hidden revenue stream hiding in plain sight. As the founder of the Lead Ninja System, he has dedicated his career to teaching comfort advisors how to unlock this overlooked opportunity: whole-home water filtration systems. While HVAC technicians focus on heating and cooling, Gene saw a rising demand that few were addressing. Homeowners are increasingly concerned about the quality of the water flowing through their homes, yet many contractors fail to offer solutions.

Why does this matter more than ever today? Across the country, families are searching for ways to protect their health and homes from contaminants found in municipal water supplies. Gene, a former contractor himself, has helped hundreds of comfort advisors become trusted experts who not only improve indoor air but also safeguard the water people drink, bathe in, and rely on every day. For those willing to expand their thinking, this is not just another upsell; it’s a game-changer for both customer satisfaction and company revenue.

Turning a Common Concern into a Profitable Solution

Water treatment systems are a natural complement to home comfort solutions, yet very few contractors offer them. Gene discovered early on that most comfort advisors had no idea of the revenue potential tied to addressing water quality issues.

What makes this an attractive addition is not only the demand but also the customer impact. According to the U.S. Geological Survey, approximately 87% of the U.S. population relies on public water systems, many of which contain contaminants such as chlorine, lead, and sediment.  Scientific studies have shown that long-term exposure to chlorinated water can disrupt gut health and compromise the immune system. On a more practical level, chlorine and minerals in water can corrode household pipes, damage appliances, and degrade rubber and plastic parts within plumbing systems. These problems often lead to costly repairs that homeowners would rather avoid.

Gene explains, “I can sit down with a technician for half an hour and walk them through a series of questions that quickly establish the homeowner’s need for a water treatment system.” The approach is simple but powerful. By helping homeowners understand the potential dangers in their water supply, comfort advisors shift from being salespeople to problem solvers. Gene says. “By the end of that discussion, the customer is practically begging us to install one.”

How Comfort Advisors Can Seamlessly Add Water Filtration

One of the reasons water treatment solutions remain underutilized in HVAC sales is the misconception that it requires a complete business overhaul. The reality is much simpler. In most locations, special licensing is not required to install these systems, and where it is, partnering with a local licensed plumber can provide a seamless way to offer water filtration as part of a total home comfort package.

The financial upside is impressive. The average sale price of a whole-home water filtration system falls between $10,000 and $15,000. Even when subcontracting the installation work, profit margins remain extremely high. Furthermore, selling water filtration systems can be easier than selling large HVAC equipment. The moment homeowners understand how a simple upgrade can protect their family’s health, prevent appliance damage, and enhance the taste and smell of their water, most are willing to proceed with the purchase.

“This is the single most important upgrade a homeowner can make,” says Gene. “It’s not just about improving the taste and smell of the water. It’s about protecting your health, your home, and your family’s future.”

For comfort advisors, it becomes an obvious value add. It opens a new line of business with minimal extra resources or operational adjustments. The only real requirement is a willingness to have informed conversations with customers about the importance of clean water. Gene’s Lead Ninja System provides the exact training to make those conversations natural, persuasive, and beneficial for everyone involved.

Why Water Treatment Is the Future of Home Services

The world of HVAC services is evolving. Customers expect more from their home service providers. The rise of smart home systems, indoor air purification, and energy efficiency upgrades has expanded the definition of what home comfort truly means. Water treatment is simply the next frontier. By incorporating water quality assessments and filtration system offerings, comfort advisors not only increase their earning potential but also position themselves as leaders in home wellness.

More importantly, this offering creates long-term customer relationships. Once a homeowner trusts you to handle their family’s air and water needs, they are far more likely to return for future HVAC maintenance, upgrades, and referrals. Comfort advisors who understand this connection can grow both their impact and their bottom line.

Gene sums it up well: “It’s about improving lives, not just making money. Seeing the impact these systems have on families is what really drives me. This isn’t just about sales – it’s about transformation.”

The future of HVAC is no longer just about heating and cooling. Water quality has become part of the home comfort conversation. Advisors and companies that recognize and act on this opportunity will find themselves ahead of the curve.

To learn more about Gene’s transformational sales training that was just voted the “Top HVAC Sales Training in 2025,” please visit: https://leadninjasystem.com/

About Gene Slade

Gene SladeGene Slade, CEO of Lead Ninja System, is a pioneering force in the realm of sales training and business development that was just voted the “Top HVAC Sales Training in 2025” by Kev’s Best magazine. With a steadfast commitment to empowering professionals in the HVAC, plumbing, and electrical trades, Gene offers transformative coaching experiences that revolutionize the way business owners approach sales and growth through personalized guidance, community support, and access to exclusive resources. For speaking engagements go to geneslade.com.

Effective Strategies for Defending Your Business Against Ransomware Threats

A hacker or cracker tries to hack a security system to steal or destroy critical information. Or a ransom of important information of the company.

By Nazy Fouladirad

Running a business comes with a considerable number of challenges. Not only do you need to have a sustainable business model when establishing key infrastructure that allows you to scale, but you also need to know how to adequately protect it.

Cyberattacks are now increasing at an exponential rate, with data breaches costing organizations on average over $4.88 million a year. 35% of all of these breaches were caused by one form of attack – ransomware.

Ransomware is not only a difficult form of malware to combat, but after a successful attack, it can be incredibly costly and time-consuming for businesses to bounce back. Without the tactics in place, simply clicking one link or downloading a file could bring your organization to a crippling halt.

Thankfully, there are proven strategies you can follow that can help you to strengthen your organization’s security measures and reduce the likelihood of succumbing to this form of attack.

Reduce Exposure at the User Level

When you consider the number of ways most hybrid and remote working employees access company resources, it’s not hard to see how easy it can be for security to become an issue. Personal devices like laptops, smartphones, or tablets connected to company networks are all potential endpoints that cybercriminals can exploit to gain access to critical business systems or databases.

To address this effectively, businesses should take a more proactive approach to asset management and control. This means first identifying all the different ways employees access your networks and putting in place various security policies associated with their use.

Endpoint Detection and Response (EDR) systems are a valuable investment when it comes to this type of initiative. EDR solutions help businesses track multiple internal and external devices connecting to the network, while allowing them to set strict access controls associated with specific users and their roles within the organization.

Keep Internal Teams Educated on Best Password Practices

While it may not be the first thing you think of when looking through advanced cybersecurity tactics, simply following best password practices when creating login credentials can significantly lower your risk profile.

It’s important to train employees on how to avoid weak password habits that can leave themselves (and the business) open to exploitation. This isn’t always easy, considering that most people prefer using easy-to-remember passwords across all their applications and services.

As part of your cybersecurity training initiatives, establish clear policies for employees that outline how to create more secure passwords. Your best practices should include making passwords 12 characters or more and using a combination of numbers, special characters (where allowed), and lower and capitalized letters.

Prepare Data Backups In Advance

Even with a variety of security systems in place, it’s important to create a safety plan for your business in the event of a worst-case scenario. Regularly backing up your databases and critical systems is an effective way of achieving this.

When you have a consistent routine for creating system backups, it gives you more options in case a ransomware attack on your business is successful. If you become locked out of your system, backups give you the ability to systematically recover your systems rather than needing to rebuild them from scratch.

Even though disaster recovery efforts can take a decent amount of time to execute, they are a much more reliable solution for resuming operations.

Build Secure Zones in Your Networks

One of the elements that makes ransomware so dangerous is its ability to quickly move laterally across infected systems. An effective way to reduce this ability is to divide your business network into several isolated zones.

By segmenting your network, you create a barrier between infected areas of your network and other critical parts of your business. This helps to contain a breach and gives your incident response teams more time to respond.

In addition to network segmentation, it’s also important to implement strict user access controls. You should only allow a select group of users to sensitive parts of your networks and only for limited time periods. By applying least privilege principles, it keeps your attack surface smaller and reduces the potential for unauthorized access.

Use Penetration Testing Services

While you may have made significant investments in your security initiatives in the past, it’s important to remember that they may not prove to be effective long-term. Since cyber threats are always evolving over time, it only makes sense that you continue to evaluate and improve your security approaches along with them.

However, it’s not always easy to know where to start when testing the effectiveness of your security solutions. And the last thing you want to do is wait until an attack is taking place before you realize there are gaps in your security layers. Penetration testing can be an invaluable investment for helping you to quickly identify these gaps “before” they create significant problems.

Pentesters launch simulated attacks against your business infrastructure to test for weaknesses and locate potential entry points into your critical systems. The information they collect can then be used to help you prioritize your risk mitigation efforts while also ensuring you continue to meet your data security and compliance requirements.

Follow Compliance Standards Closely

A successful ransomware attack doesn’t just slow down your operations – it can also lead to significant compliance breaches as customer data becomes exposed. This can lead to serious legal issues and irreparable damage to your brand reputation.

It’s important to closely follow any compliance standards relevant to your industry and follow them meticulously. This not only includes implementing important security measures like data encryption and access controls, but also maintaining thorough documentation, conducting regular audits, and staying up-to-date with ethical AI usage standards.

Establish a More Resilient Business

Protecting your business from ransomware attacks requires a diligent, proactive approach to cybersecurity. By following the guidelines discussed, you’ll successfully reduce your attack surface and minimize the damage a successful attack can cause your organization.

About the Author

Nazy FouladiradNazy Fouladirad is President and COO of Tevora, a global leading cybersecurity consultancy. She has dedicated her career to creating a more secure business and online environment for organizations across the country and world. She is passionate about serving her community and acts as a board member for a local nonprofit organization.

Trump to Lift Sanctions on Syria After Assad Regime’s Fall

Trump to Lift Sanctions on Syria After Assad Regime's Fall

President Donald Trump announced Tuesday that his administration will lift U.S. sanctions on Syria, following the collapse of the Assad regime late last year. Trump framed the move as a pivotal step toward supporting Syria’s transition and rebuilding efforts under its new leadership.

Speaking at a Saudi investment forum in Riyadh, Trump said he made the decision in consultation with Saudi Crown Prince Mohammed bin Salman and Turkish President Recep Tayyip Erdogan.

“Syria has endured decades of devastation,” Trump said. “My administration has taken the first steps toward restoring relations with Syria for the first time in over ten years.”

The end of the sanctions marks a major shift in U.S. policy and is widely seen as a diplomatic victory for Syria’s new president, Ahmed al-Sharaa, who came to power after the Assad regime was ousted in December.

Al-Sharaa, a former militant leader once linked to al Qaeda, has since distanced himself from extremist groups and now leads a transitional government. Trump met with the Syrian leader in Riyadh on Wednesday — their first direct meeting and the highest-level contact between the two governments to date.

Though Washington has not formally recognized the new administration in Damascus or reopened diplomatic channels, Secretary of State Marco Rubio is expected to meet Syria’s foreign minister, Asaad Al-Shaibani, later this week in Turkey.

The announcement drew a mixed reaction on Capitol Hill. Sen. Jeanne Shaheen (D-NH) expressed support, calling the decision a “long-awaited window of opportunity.” Sen. Lindsey Graham (R-SC), while cautious, said he was open to supporting relief “under the right conditions” but stressed the need for continued coordination with Israel.

Israel, which had expanded military operations in Syria following Assad’s fall, is likely to view the policy shift as a setback. Graham, speaking from Turkey, noted that Israeli officials remain deeply concerned about developments on their northern border.

In Syria, the news sparked celebrations. Videos posted online showed thousands gathering in Homs and Latakia, waving flags and chanting pro-Saudi slogans. Fireworks lit up the night sky as people cheered the lifting of what they described as “crippling” sanctions.

“Our ultimate goal is to rebuild our country,” said Osaid Basha, a Homs resident celebrating in the city’s main square. “Toppling the regime was only the first step. Now we focus on recovery.”

Economy and Trade Minister Mohammad Nidal al-Shaar broke into tears during a televised interview with Saudi outlet Al Arabiya. “Syria’s revival is beginning,” he said. “We are heading toward an economic renaissance.”

The Syrian government expects financial flows to resume quickly once the country is reinstated into SWIFT, the international banking network. President al-Sharaa said the initial investments will likely come from the Syrian diaspora, followed by regional allies.

Geir Pedersen, the UN’s special envoy for Syria, welcomed the U.S. move, stressing its importance for restoring basic services and reviving the economy. The decision comes after the European Union and the United Kingdom eased parts of their own sanctions regimes earlier this year.

Natasha Hall of the Center for Strategic and International Studies said the announcement signals a major diplomatic win for Saudi Arabia, which has been actively supporting Syria’s reintegration into the Arab world.

“Trump’s statement may be a message of quiet approval to U.S. allies,” Hall said. “If backed by sustained engagement, it could mark a turning point for Syria’s reconstruction.”

For many Syrians, the end of sanctions brings long-awaited hope. “The path is now clear,” said al-Sharaa. “We invite the world to invest in our future.”

Related Readings:

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Russian Sanctions

CEOs Need to Let Their People Experiment With Gen AI

Software, technology and teamwork with employees and computer for data, research and coaching with their manager

By Dr. Gleb Tsipursky 

We are standing at a historic inflection point. Generative AI is not just another shiny new technology. According to my interview with Joe Galvin, Chief Research Officer at Vistage International, it represents what he calls “the automation of the knowledge worker.” Much like the industrial revolution displaced artisans with steam-powered machines, Gen AI now enables the automation of work involving words, numbers, images, sounds, and video. Leaders who fail to act decisively may soon find themselves and their organizations left behind.

Yet action does not simply mean adopting new software or drafting a strategy document. It means empowering individuals at every level to experiment, learn, and grow with Gen AI tools. As Galvin observes, individuals figure out how to leverage Gen AI much faster than organizations do. The real opportunity today lies not in waiting for a corporate-wide transformation, but in enabling every worker to discover how Gen AI can enhance their specific tasks. CEOs must “release the Kraken,” as Galvin puts it, giving employees the tools, freedom, and flexibility to explore—backed by appropriate governance and security protocols.

Early Wins, Long-Term Challenges

The productivity gains available today are real and immediate. Nearly every CEO and knowledge worker Galvin has spoken with has quickly found ways to save hours or even days of labor using Gen AI. In his own experience, Galvin shaved three and a half days off a project by simply automating the processing of open-ended survey responses. And the data from the executives of SMEs who make up Vistage members is equally compelling: according to a recent Vistage report, in the first quarter of 2023, 41% of CEOs viewed Gen AI as a tremendous opportunity; by the fourth quarter, that number had leapt to 77%.

Success at the organizational level will remain challenging, elusive, and expensive for some time, especially for small and mid-sized businesses.

This initial phase is about “picking the low fruit”—finding simple, clear wins that can build momentum. But the road ahead grows steeper. Automating more complex workflows and team processes requires deeper expertise, greater time investment, and more sophisticated use of the technology. Success at the organizational level will remain challenging, elusive, and expensive for some time, especially for small and mid-sized businesses.

The critical insight is this: leaders cannot afford to wait for perfect solutions. They must seize the current moment to unlock individual productivity gains. By doing so, they lay the groundwork for more advanced organizational transformation down the line.

The Human Factor: Fear, Training, and Engagement

Despite growing CEO enthusiasm, significant barriers remain at the employee level. Fear and anxiety about Gen AI are real and underappreciated. Many workers worry about job loss, misunderstand the technology, or feel overwhelmed by its complexity. And while CEOs might assume that telling employees to “experiment” is enough, the Vistage data suggests otherwise. Only around 20% of companies bring in external experts for Gen AI training, leaving most employees to fend for themselves with internal expertise that often lacks depth.

Galvin stresses that leadership must come from the top. CEOs who personally use Gen AI lead companies that are further along the adoption curve. Conversely, leaders who ignore it leave their organizations stagnant. Employees need not just permission but also encouragement, training, and clear guardrails. Providing structured opportunities to learn and experiment safely is crucial to overcoming fear and building proficiency.

The learning curve for Gen AI is significant. Unlike a simple web browser, mastering Gen AI requires ongoing effort and iteration. Workers must move from basic curiosity to developing sophisticated prompting skills, securely applying Gen AI to proprietary data, and eventually integrating specialized applications into their workflows.

Importantly, engagement levels correlate strongly with Gen AI adoption. Engaged employees are more likely to use the time saved by automation to deliver higher-quality work, dig deeper into analysis, and create greater value. Disengaged employees, by contrast, may misuse their newfound free time or fail to adopt the tools altogether. In the long run, using Gen AI effectively will shift from a competitive advantage to a baseline requirement—and those who fail to adapt will be left behind.

Time to Act: Metrics, Incentives, and Future Proofing

CEOs must rethink how they measure and incentivize Gen AI adoption. Galvin suggests that the primary metric should be time: how much time are employees investing in learning to use Gen AI tools? Organizations should track progression from AI curiosity to sophisticated application as a sign of future readiness.

Rather than focusing solely on cost savings or short-term ROI, leaders should recognize and reward employees who demonstrate increased productivity, deeper engagement, and higher-quality work through Gen AI use.

Incentives should align with both learning and outcomes. Rather than focusing solely on cost savings or short-term ROI, leaders should recognize and reward employees who demonstrate increased productivity, deeper engagement, and higher-quality work through Gen AI use. Simple acknowledgments, career advancement opportunities, and public recognition can go a long way in motivating experimentation.

Ultimately, as Galvin points out, today’s curiosity will evolve into tomorrow’s necessity. Skills that seem optional today will soon become minimum qualifications, just as computer literacy did in the 1990s. CEOs must recognize that while organizational transformation will take time and significant resources, empowering individuals to innovate now is the best way to future-proof their companies.

We are all standing on the beach at Kitty Hawk, watching the first flight of a new era. The question for CEOs is simple: will you be a spectator—or a pioneer?

About the Author

Dr. Gleb TsipurskyDr. Gleb Tsipursky was named “Office Whisperer” by The New York Times for helping leaders overcome frustrations with hybrid work and Generative AI. He serves as the CEO of the future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote seven best-selling books, and his two most recent ones are Returning to the Office and Leading Hybrid and Remote Teams and ChatGPT for Leaders and Content Creators: Unlocking the Potential of Generative AI. His cutting-edge thought leadership was featured in over 650 articles in prominent venues such as Harvard Business ReviewFortune, and Fast Company. His expertise comes from over 20 years of consulting for Fortune 500 companies from Aflac to Xerox and over 15 years in academia as a behavioral scientist at UNC-Chapel Hill and Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio.

The Geneva Connection: How the Trump Tariffs Penalize US-China Ties and Global Economic Prospects

Reciprocal tariffs, trade war between The United state of America and China. Trump Trade Tariffs policy.

By Dan Steinbock

Despite de-escalation in Geneva, trillions of dollars may have been lost in the unwarranted trade wars.

In early May, international headlines reported on the meeting of U.S. Treasury Secretary Scott Bessent and chief trade negotiator Jamieson Greer and China’s economic tsar He Lifeng in Geneva, Switzerland.

Optimists saw the impending talks as the first step toward resolving a trade war, which was disrupting the global economy. By contrast, pessimists claimed talks would go nowhere as global prospects would edge ever-closer to an abyss. “A perfect economic storm might be coming our way,” warned foreign-policy analyst Fareed Zakaria who believed that the dollar’s status as a global reserve currency was under threat because of reckless spending. From this perspective, the tariff wars are a counter-productive distraction.

After two grueling days of bilateral marathon talks, Bessent said both sides had reached an agreement on a 90-day pause and substantially move down the tariff levels. In turn, Greer said the US agreed to drop the 145% tax Trump imposed last month to 30%, while China agreed to lower its tariff rate on U.S. goods to 10% from 125%.

The path to Geneva dates from early April when the tariffs wiped out over $6 trillion on Wall Street in just two days.

The caveats and the stakes       

The extraordinary debacle began when President Trump launched the historically high tariffs, despite the opposition of many former national security leaders, leading American businesses and most consumers. The unilateral tariffs were not based on any existing international law or economics 101. They were the results of misguided methodologies and defective calculations, which the Trump aficionados believe will boost U.S. economic leverage and reshoring.

The first round of the Trump tariffs, which still mimicked traditional trade wars, involved mainly Canada, Mexico and China. The second round began with “reciprocal tariffs”, which rely on flawed methodologies and mistaken calculations, covering most trading economies worldwide. Then came the huge US retaliatory tariffs, which China countered.

Since starting his second term, Trump has slapped 145% tariffs on Chinese goods while Beijing has hit back with 125% duties on American products. That led bilateral trade to nearly dry up, unleashing fears of plunging global prospects.

From Beijing’s standpoint, which President Xi Jinping and other government leaders have often reiterated, retaliatory tariffs were not China’s first preference, but defensive moves to foster resilience and sovereignty. So, Geneva was not a venue for trade talks, but for a cautious tango. The two teams used the talks to estimate intent, identify red lines, and possible compromise areas before  actual talks.

Before Geneva, the effective U.S. tariffs were the highest in a century, higher than the Smoot-Hawley tariffs (1930) that made the Great Depression a lot worse paving the way to World War II, Auschwitz, and Hiroshima. With respect to China, the pre-Geneva U.S. effective tariffs were 105%; 5-10 times higher than average U.S. tariffs with most of its large trading partners. That is, until Trump blinked before Geneva and suggested cutting China tariff rate to 80%.

Figure 1: US Effective Tariff Rates on All Imports

US Effective Tariff Rates on All Imports
Sources: US Bureau of the Census, Historical Statistics of the United States, 1789–1945;US International Trade Commission; IMF staff calculations; author

After the high-stakes trade talks, US dropped Trump’s 145% tax to 30%, as China lowered its tariff rate on US goods to 10% from 125%. Moreover, the two agreed to start a formal negotiation process, whereas Washington touted progress toward a deal. Furthermore, the two agreed to establish an “economic and trade consultation mechanism” that would involve recurring discussions.

Trump’s “total reset” dissected            

Hailing the bilateral talks, Trump said the two sides had negotiated a “total reset.” It was smoke and mirrors for the faithful. The grandiose statements were meant to calm the markets where big investors were losing fortunes. It was all just a poor bargaining ploy. In reality, the institutional bilateral ties are half a century old.

With the end of the Cold War, the original motives underlying rapprochement between China and the United States diminished. Initially, President Nixon hoped to use the US-China ties against Moscow. These motives prevailed until the dissolution of the Soviet Union.

During his presidential campaign in 1992, Bill Clinton sharply criticized President George H. W. Bush for prioritizing trade over what he called human rights issues in China. Two years later, Clinton de-linked China’s “most favored nation” status from human rights issues, seeking to ensure American participation in the China boom and cheap prices.

As the bilateral economic ties broadened, the Strategic Economic Dialogue (SED) was initiated in 2006 by President George W. Bush and President Hu Jintao. But when the Bush era faded into history, so did the globalization decades. As the US-led West was swept with the dark days of the Greater Recession in 2008/9, it was the revenues of the US multinationals in China that played a role in the subsequent US recovery.

With the dramatic expansion of bilateral trade and investment, the dialogue was once again upgraded by the Obama administration, which redefined it U.S.–China Strategic and Economic Dialogue (S&ED). However, when Trump arrived in the White House in early 2017, he had the Obama administration’s S&ED renamed the Comprehensive Economic Dialogue in mid-2017.

Yet, in the subsequent months, the White House reversed half a century of US-China policies in tariff wars that targeted primarily China. In the process, Trump terminated the dialogue. As far as he was concerned, there was nothing to discuss. To the disappointment of Democratic progressives and globalists, President Biden built on Trump’s protectionism seeking to “multilateralize” it. When that failed, his administration struggled to de-escalate the trade mess they had created – just as President Trump’s team has struggled to de-escalate what they initially escalated.

What are the costs of the Trump follies?

The lost economic prospects    

If the current tariffs prevail, global growth is expected to drop to 2.8% in 2025 and 3.0% in 2026 – down from 3.3% for both years since the January 2025 update by the International Monetary Fund (IMF). That translates to a cumulative downgrade of 0.8 percentage point, which is far below the historical (2000–19) average of 3.7 percent.

In October 2024, the IMF estimated the world economy to amount to $115.5 trillion by the end of 2025. Thanks particularly to the self-defeating tariff wars, it recently downgraded that figure to $113.8 trillion. That’s a difference of $1.7 trillion. What might it mean in practice?

Figure 2: World GDP 2025 Estimates (in $ billions)

World GDP 2025 Estimates (in $ billions)
Source: IMF projections, Oct 2024, Apr 2025; author

Well, imagine the entire Spanish economy with its 50 million people suddenly – in a matter few months – dissolve into thin air. That’s what it means. Or think of South Korea, or Mexico. Each of these economies is about the same size.

In the developing economies of the Global South, the implications would be far more devastating. Imagine the combined economies of the Philippines, Egypt, Iran, Pakistan and Algeria (which together amount to about $1.7 trillion) and their almost 600 million people disappear from the face of the earth. That’s what it means.

The prospects of such economic losses are horrifying. As the major advanced economies in the West are already struggling at the edge of secular stagnation, such economic mismanagement will accelerate their economic misfortunes. In the Global South, the adverse consequences will be far worse.

The Trump tariffs are precisely the wrong thing in the wrong time. And they have only deferred the final trade showdown, which looms ahead in 90 days.

The original commentary was published by China-US Focus on April 14, 2025.

About the Author

Dr Dan SteinbockDr. Dan Steinbock is an internationally-renowned strategist of the multipolar world and the founder of Difference Group. He has served at the India, China and America Institute (US), Shanghai Institutes for International Studies (China) and the EU Center (Singapore). For more, see https://www.differencegroup.net

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