There are a lot of reasons why you might be considering hiring a call answering service. The first may be that your company is experiencing a high volume of calls. The benefits of staying afloat are too valuable to lose out on because you can’t keep up with customer inquiries.
Maybe your business is seasonal and you don’t want to have someone on payroll during the slower months, or maybe you just need to outsource so that you can focus on other responsibilities. Whatever the reason, it’s time to take control of your phone line! Here are some compelling reasons for hiring an answering service:
It Will Save You Money
One of the main benefits of hiring a call answering service, besides maintaining your reputation as accessible and well-informed, is that it can save you money. These services take the burden off all those little things that eat away at an employee’s productivity or morale such as updating voicemail messages or texts, manually transferring calls to different departments, and much more.
Staffing is one of the costliest expenses for any business. By outsourcing these routine tasks, you are freeing up valuable time that you can use to grow your company. As an employer, you can provide excellent customer service without ever picking up the phone. This can prove to be very valuable in terms of increasing customer satisfaction and improving your business’s bottom line.
24/7 Services
Many businesses are open long hours – even around the clock. If you don’t have a service in place to pick up those calls, they may very well go unanswered. 24/7 service means that your customers are sure of live call handling at any time of day or night. Whether your customers want to know what time you’ll close for holiday hours or if you have a price match guarantee, not having someone on staff at all times can be detrimental to your business.
Not only will this reflect poorly on your company, but it could mean losing out on opportunities when your competitors are open. A call answering service is there for you 24/7 and does its best to answer every incoming call as quickly as possible, no matter how trivial. Hire an answering service and they will make sure to answer your calls every time, taking the pressure off of you!
You Have More Time to Grow Your Business
Another benefit of hiring an answering service is that you will have more time to generate revenue and grow your business. This is because your employees will be relieved of their phone responsibilities and able to focus more on the work they were hired for.
Less time spent answering calls means more time to brainstorm new ways to reach customers, improve existing processes, and maintain a professional appearance. Instead of spending time on the phone, you can focus on other areas like scaling, marketing, or product development.
Personalized Customer Services
You can also take pride in knowing that your customers will receive personalized services from a professional staff. With a call answering service, you won’t have to worry about hiring new employees for this specific position. This can allow you to expand your workforce. You will also have access to certified professionals who are trained to handle calls with the utmost discretion and professionalism.
Additionally, if your customers are not immediately satisfied with the work of one employee, they won’t have to deal with them again since it is usually an outside company coordinating these services.
You Won’t Have Conduct Training
If you hire an answering service, they will train their employees to handle your calls using the exact way you want them handled. This means you won’t have to worry about conducting hours of training, or having a learning curve for new hires. Every service will be tailored to your company’s needs and you won’t have to teach everyone how to handle calls.
Instead, they will provide an excellent level of service from the start so that your customers leave satisfied every time. You can then concentrate on more pressing issues that require your attention, rather than having to micromanage every single employee.
This is equally an important benefit of hiring an answering service for your small business. Let them do the work so you have more time to grow your company! This is especially helpful if your company has a unique culture or set of values that are important for customers to understand.
If you’re an employer looking to provide excellent customer service without ever picking up the phone, then hiring a call answering service may be your best option. Hire an answering service and they will make sure to answer your calls every time so you can grow your business without being under pressure.
