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Listen to Your Employees to Achieve DE&I Goals

By Dr. Gleb Tsipursky

“Why do some organisations excel in Diversity, Equity, and Inclusion (DE&I) while others falter?” This provocative question sets the stage for a deep dive into the world of DE&I based on my enlightening interview with Michelle Marshall, the head of Diversity, Equity, and Inclusion at PUMA North America. In our conversation, Marshall reveals critical insights and strategies that PUMA employs, offering a roadmap for other organisations striving to enhance their DE&I initiatives.  

Engagement: The Heart of DE&I Strategies 

PUMA’s approach to DE&I is deeply rooted in engagement, which Marshall identifies as crucial. This engagement is not a one-off event but rather a continuous process that involves employees at every level. PUMA regularly uses focus groups, holds listening sessions, and issues belonging surveys to understand the diverse experiences of its workforce. These tools allow the brand to gather in-depth insights into the needs and experiences of its employees, especially those from underrepresented groups. By doing this, PUMA ensures that its strategies are not just theoretical frameworks but practical, actionable plans that address everyone’s specific concerns and aspirations.  

Furthermore, PUMA’s strategy extends beyond the engagement of internal stakeholders to include customer feedback. Doing so acknowledges the important role that external perceptions and customer expectations play in shaping not only an organisation’s reputation but its DE&I policies. As different generations have unique perspectives and expectations from brands – specifically Generation Z and their prioritisation of sustainable brands – generational insight is increasingly important to continue adapting to industry and global shifts. By regularly listening to customers, PUMA aligns its DE&I strategies with market demands, ensuring relevance and responsiveness to societal trends and values. This dual focus on both internal and external engagement creates a comprehensive approach that is both inward and outward-looking — which is crucial for a global brand like PUMA.  

The Pitfalls to Avoid 

To be successful, organisations need to create an environment where diversity is not just tolerated but celebrated and nurtured.

Marshall’s insights into the pitfalls of DE&I strategies highlight the importance of cultural readiness. This concept revolves around the idea that simply increasing diversity through recruitment is insufficient. To be successful, organisations need to create an environment where diversity is not just tolerated but celebrated and nurtured. A culture unprepared to embrace diversity can not only lead to a toxic workplace environment but also affect employee retention and satisfaction. This revolving door syndrome, where diverse talent leaves as quickly as they join, can be detrimental to an organisation’s morale and its DE&I aspirations. 

Marshall’s perspective on this is refreshingly realistic, acknowledging that each organisation’s DE&I journey is unique. There’s no one-size-fits-all solution; DE&I must extend beyond just being a hot topic or trend. Rather, it serves as a commitment to incorporate these values into an organisation’s fabric and enhance cultures so that all employees can thrive. Her emphasis on culture readiness suggests a proactive approach, where organisations first lay the groundwork of an inclusive culture before embarking on ambitious diversity recruitment efforts. It’s not just about checking a box during recruitment; it’s about ensuring that diverse employees enter a space where they feel genuinely welcome and valued, not just as a token of diversity. All employees are and should feel like integral members of the organizational family. 

Consistency and Communication – The Backbone of DE&I Success 

Many organisations underscore the significance of consistent messaging and communication in DE&I efforts. It’s not merely about setting ambitious DE&I goals; it’s about keeping them in the consciousness of every employee through regular updates and open communication. This transparency is vital in building trust and ensuring that every member of the organisation is aligned with the DE&I objectives – especially at larger brands where there may be fewer one-on-one touchpoints with senior leadership. 

Moreover, communication is not just about conveying information; it’s about creating an open dialogue where feedback is encouraged, and diverse perspectives are heard. This two-way communication fosters a sense of ownership among employees, making DE&I a collective responsibility rather than a top-down mandate. By maintaining this level of communication, organisations can adapt and evolve their DE&I strategies in response to changing dynamics within and outside the organisation – as we discussed above – ensuring that their DE&I efforts are always relevant and effective. 

Accountability through Measurable Goals 

Marshall’s emphasis on accountability through measurable DE&I goals is a pivotal aspect of PUMA’s strategy. This approach involves quantifying objectives in DE&I, making them as integral to business operations as financial targets or product development milestones are. Embedding DE&I goals into the core objectives of leadership ensures that DE&I efforts are taken seriously and are not just performative or symbolic gestures. 

Embedding DE&I goals into the core objectives of leadership ensures that DE&I efforts are taken seriously and are not just performative or symbolic gestures.

Such measurable goals might include specific targets for hiring from diverse backgrounds, retention rates of underrepresented groups, or benchmarks for inclusive leadership practices. By making these goals quantifiable, PUMA holds its leaders accountable, ensuring that DE&I is not just a topic of discussion or a “nice to have” but a tangible aspect of business performance. 

Leadership and DE&I: A Crucial Nexus  

After years of pushing the needle forward with DE&I, PUMA has found that one of the biggest ways to drive meaningful change is through full organisation and C-suite level involvement. This responsibility falls to everyone at PUMA, not just any one person or department. This involvement goes beyond mere endorsement or support; it requires leaders to actively engage in activities like employee resource group events and DE&I training. Such participation is crucial as it sends a strong message throughout the organisation about the value placed on DE&I. 

Leaders embodying inclusive practices in their daily interactions are vital for creating a culture where DE&I principles are lived and breathed. When leaders model inclusive behaviour, it sets a tone and standard for the entire organisation, encouraging all employees to follow suit. This top-down approach to practicing inclusivity helps embed these values into the organisational culture. Additionally, with widespread involvement, DE&I strategies are more fruitful and can generate long-term momentum rather than only pushing efforts around key moments in time, like during Pride Month.  

Addressing the Mentorship and Sponsorship Gap 

While mentorship provides guidance and advice, sponsorship involves actively advocating for individuals, particularly in crucial decision-making scenarios. PUMA’s ongoing strategy to bridge this gap by integrating employee resource groups with leadership development programmes is innovative. It ensures that underrepresented groups are not only advised but also actively championed. This approach increases their visibility and provides real opportunities for career advancement, breaking down barriers that often impede the progress of marginalised groups. 

The Future of DE&I at PUMA 

Marshall’s enthusiasm about the future of DE&I at PUMA underscores a continued forward-thinking and proactive approach. PUMA has created multiple company-led initiatives and groups throughout the years and partnered with outside resources to help lead the industry towards DE&I acceptance. Some of the internal groups include employee resource groups (ERGs), such as PUMA’s Association of Women, BBOLD, pumALLiance, and ROAR. The expansion of ERGs and partnerships with institutions like Clark Atlanta University – where last year, PUMA committed to a five-year partnership that includes a $1 million scholarship fund, mentorship, marketing activations, and learning opportunities to build students’ awareness of roles in the sneaker industry – represents a strategic effort to foster diversity and inclusion not just within the brand but in the broader community.   

PUMA’s focus on authenticity in its marketplace presence – ensuring that its products and campaigns resonate with diverse audiences – is a significant step in recognising the importance of representation in all facets of business operations. This holistic approach to DE&I, encompassing internal and external strategies, sets a blueprint for how companies can integrate DE&I into every aspect of their business. 

Conclusion 

PUMA’s DE&I strategy, as elucidated by Michelle Marshall, provides a comprehensive model for organisations seeking to enhance their DE&I efforts. The key lies in genuine employee engagement, leadership accountability, consistent communication, and a data-driven approach to address bias. By following these principles, companies can create an inclusive environment where diverse talent not only joins but thrives, driving the organisation towards greater success and innovation

About the Author

Dr. Gleb Tsipursky

Dr. Gleb Tsipursky helps leaders use hybrid work to improve retention and productivity while cutting costs. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts. He is the best-selling author of 7 books, including the global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships. His newest book is Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage. His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review, Forbes, Inc. Magazine, USA Today, CBS News, Fox News, Time, Business Insider, Fortune, and elsewhere. His writing was translated into Chinese, Korean, German, Russian, Polish, Spanish, French, and other languages. His expertise comes from over 20 years of consulting, coaching, and speaking and training for Fortune 500 companies from Aflac to Xerox, and over 15 years in academia as a behavioural scientist at UNC-Chapel Hill and Ohio State. A proud Ukrainian American, Dr Gleb lives in Columbus, Ohio.

The Future of Virtual Assistance Services in a Post Pandemic World

Even as the world gradually moves out of the pandemic, the demand for virtual assistance services is expected to continue to grow. Businesses have now seen the value that these services provide – from managing administrative tasks to providing customer service support, and even managing social media accounts.

Continued Growth and Demand

The COVID-19 pandemic has radically reshaped the way businesses operate. One area that has seen significant growth during this period is the field of virtual assistance. As companies have been forced to pivot to remote working, the demand for virtual assistance services has skyrocketed. But what does the future hold for these services in a post-pandemic world? This article explores the prospects and potential developments of VA services beyond the pandemic.

In a post-pandemic world, businesses that have experienced the efficiency and cost-effectiveness of virtual assistants may be more likely to continue using these services rather than hiring full-time, in-office staff. Virtual assistants can work from anywhere, providing companies with flexibility and reducing overhead expenses such as office space and equipment.

Increased Specialization

As the demand for VA services increases, so too does the need for specialization. In the future, we may see more virtual assistants specializing in specific areas such as digital marketing, HR services, or project management.

This means that businesses can hire a virtual assistant with a specific skill set that matches their needs. For instance, a company that needs help with its online presence could hire a virtual assistant specializing in social media management and search engine optimization.

Technological Advancements

The future of VA services also lies in technological advancements. The use of artificial intelligence (AI) and machine learning in VA services is expected to rise.

AI can be used to automate simple tasks, freeing up virtual assistants to focus on more complex tasks. For instance, AI can handle tasks such as scheduling meetings, responding to simple customer inquiries, and managing a company’s social media presence.

Machine learning, on the other hand, allows VA services to improve over time. For instance, the more a virtual assistant interacts with a BPO company in the Philippines, the better it can become at predicting the company’s needs and providing relevant support.

Emphasis on Security

In a post-pandemic world, security will be a top concern for businesses using VA services. With cyber threats on the rise, companies will need assurance that their data and information are safe.

This means that virtual assistant service providers will need to invest in robust security measures and demonstrate their commitment to protecting client data. This could include things like secure data storage, the use of encryption, and regular security audits.

Greater Integration and Interoperability

In the future, we can anticipate a greater level of integration and interoperability among different platforms and systems used by virtual assistants. This will enable seamless data sharing and communication, thereby enhancing productivity and efficiency.

For instance, a virtual assistant could easily access a company’s CRM system, email platform, and project management tool, without having to jump between different systems. This not only saves time but also ensures consistency of information across different platforms.

The Role of Training and Development

The future of VA services isn’t just about technology. Training and development will play a crucial role in equipping virtual assistants with the necessary skills and knowledge to serve businesses better.

Continuous learning and professional growth will be essential for virtual assistants to keep up with the rapidly evolving business landscape. This could involve learning new software, acquiring knowledge in specific industry sectors, or developing soft skills like communication and problem-solving.

Conclusion

The future of VA services in a post-pandemic world looks bright. The continued growth and demand, increased specialization, technological advancements, an emphasis on security, greater integration, and the role of training and development all point to a sector that’s set to thrive. Businesses that adapt to this new reality and embrace the benefits of VA services stand to gain a competitive edge in the post-pandemic world.

Latest CPI Report: The ‘Soft Landing’ Plane Is Still Circling

By Dr. Jack Rasmus

For months the mainstream media and Washington Pols have been pushing the metaphor that the US economy is a plane on its final approach to a ‘soft landing’. Soft landing is defined as inflation steadily coming down to the Federal Reserve’s goal of a 2% price level AND does so without provoking a recession.

However, as revealed by the inflation statistics in the US Labor Department’s latest Consumer Price Index (CPI), the ‘soft landing’ plane is clearly stuck circling the airport!

The government’s just released January 2024 Consumer Price Index report shows not only that prices are stuck at a level (i.e. ‘circling’?) where they’ve been since last summer 2023, but January’s CPI report  shows signs of prices even beginning to rise once again.

Moreover, if one lifts some of the questionable assumptions and methodologies used to estimate inflation in the CPI, inflation may be even higher than officially reported. Perpetually circling for months, the soft landing plane may even be running out of gas.

The CPI is one of several government price indices. The other two are the Personal Consumption Expenditures (PCE) index and the GDP Deflator Index. These latter are produced by the Commerce Department. The PCE typically estimates inflation only two thirds to three fourths the price level provided by the CPI, using different assumptions and methodologies than the CPI.

Having said that, let’s look at the January CPI report (after which Part 2 of this article will show why even the CPI undershoots inflation and why the PCE and GDP Deflator undershoot even more).

January 2024 Consumer Price Index 

The CPI slices and dices inflation in many ways. Its aggregate number is called the All Items CPI-U. It’s the summary of price changes for all the goods and services estimated by the CPI. All means around 450 or so of the most often purchased by households. There are literally millions of goods and services in the US economy but households’ budgets are almost totally spent on the CPI’s 450 or so ‘basket of goods and services’ that are mostly purchased by households.

The All Items category is then broken down into what’s called ‘Headline’ inflation and ‘Core’ inflation.  Since food and energy (i.e. gasoline, natural gas, electricity, fuel oil, groceries, food at home, food away from home, etc.) are goods that tend to fluctuate a lot, subtracting food and energy from All Items results in what’s called ‘Core’ inflation. Add back in food and energy goods and that’s ‘Headline’ inflation.

Another important break down of ‘All Items’ is Goods vs. Services inflation. The Goods sector of the economy is roughly 20% of GDP (Construction—residential and commercial—is about 8% of GDP and Manufactured goods about 12%). All the rest (80%) of the US economy is Services. So Services contributes a bigger part of the overall CPI and inflation.

So what does the latest January 2024 CPI report show us for ‘All Items’, ‘Headline’, ‘Core’ and the important sub-categories of Goods vs. Services inflation?

The most important takeaway from the January CPI is the ‘All Items’ rate of inflation last month is at the same level that it was seven months ago in June 2023—that is, inflation continued to rise at the same 3% annual rate of change in January 2023 that it was in June 2023!

To continue the ‘soft landing’ metaphor, what that means is the Inflation plane had entered its ‘downward leg’ from January 2022 to January 2023, slowing from a 7.5% annual rate increase at the start of 2022 to 6.4% a year later in January 2023. It then slowed further the following six months from January 2023 to June 2023, from the 6.4% to 3%.

Thereafter, since last June 2023, it has plateaued at a 5,000 foot level above the US economy airport, where it’s been circling ever since.

Peeling the onion of the ‘All Items’ aggregate indicator, and considering just ‘Core’ inflation—i.e. ‘All Items’ minus energy and food prices—It’s a similar picture: Core inflation has also been stuck, at around 3.9%-4% since October 2023.

Slicing ‘All Items’ yet another way, into Goods vs. Services inflation what the latest January CPI stats further reveal is that since October 2023 Services inflation has also been stuck, in this case in roughly the 5% range.

In other words, except for gasoline and some food prices, the CPI has not slowed in the last seven months. The plane has not landed but just keeps circling! 

And it may be running out of gas as well.  The latest CPI stats, on a month to month change basis, suggest the rate of inflation may now have started to rise again last month. Unadjusted for seasonality (i.e. the actual price changes), January’s CPI stats show a month to month rising trend for the CPI as follows:

  • October 2023: 0.0%
  • November 2023: -0.2%
  • December 2023: -.0.1%
  • January 2024: +0.5%

Within the January numbers were some worrisome trends: Services inflation nearly doubled in January compared to December (0.7% vs 0.4%); food prices did double (0.4% vs 0.2%) with grocery prices rising the fastest in the entire previous twelve months. Meanwhile shelter costs rose from 0.4% to 0.6% for January with its biggest component, Rent, rising the fastest in nine months.  And other services like hospital and airlines, the prices of which had slowed in 2023, surged again in January.

Forces pointing to higher gasoline and energy Goods inflation in the coming months are appearing as well. The business media in US and abroad report that global crude oil supply problems are mounting—at a time when typically in the spring oil refineries also shut down for maintenance and consumers begin to drive more.

The Goods vs. Services Inflation Conundrum

To sum up thus far: if CPI reports for the past seven months show Services prices are stuck at 5%, Core prices at around 4%, and All Items stuck at 3%. Those numbers suggests Goods prices—gasoline and some food prices—have indeed come down. The January CPI report shows that Goods prices have been either flat or slightly negative over the past twelve months.

But Services inflation remains stuck at around 5% for months now. The main culprits in continuing Services inflation have been Rent services which have consistently been responsible more than half of all the CPI services price increases for several months; Day Care services; Sporting and Entertainment events prices; Auto Repairs; and Auto Insurance services which have risen by 20.6% over the past year. In addition, hospital services costs are now surging anew and rising at the fastest rate since 2015.

So why have Goods (especially gas and food) inflation significantly abated over the past year while the Services price level has barely done so?

There are several explanations. Here’s a couple:

Fed Interest Rates Are Increasingly Inefficient

Federal Reserve interest rate hikes since 2022 have clearly had an effect on Goods inflation—i.e. on energy and food and some other commodities. But so may have other economic forces.

The US economy has slowed due to rate hikes. But so has the global economy slowed. Which has had more impact on dampening demand for oil, commodities and thus US energy related goods prices in general? US rate hikes or slowing global economy? And what about food/grocery prices?  Prices for milk and eggs surged in 2021-22 but have since come down. However, processed foods like bakery goods and other processed items like juice and beverages have not. They’re still rising at more than 20% annual rate? The difference likely lies in the fact that milk and eggs are produced locally and are not monopolistic; processed foods are monopolistic and dominated by a handful of companies. That strongly suggests corporate price gouging is going on in the processed foods sector of food prices. Recent media and government are now also talking about ‘shrinkflation’ (a hidden price hike by lowering content) which suggests evidence of processed food corporations’ price gouging as well.

2021-22: Supply Driven Inflation

The big problem in Goods inflation that emerged initially back in 2021 was domestic US and global ‘supply chains’. As this writer discussed back then (see my ‘The Anatomy of Inflation’ Counterpunch article of June 23, 2022), what drove inflation to its 9.1% peak were mostly Supply side forces—i.e. supply chains exacerbated by price gouging by monopolistic US corporations jacking up prices as the US economy reopened in the summer of 2021 from the Covid shutdowns. That’s a topic to which mainstream economists and politicians have paid too little attention of late.

Productivity also collapsed in 2021-22 falling to the worse levels since 1947, which in turn raised business unit labor costs that many companies simply passed on to consumers in higher prices. Like supply chains and price gouging, that too was basically a supply matter.

Inflation at the time in 2021-22, in other words, was thus largely supply—not demand—driven.

The Covid shutdown of 2020-21 was a major shock to much of the US economy, especially supply. Workers laid off did not immediately return. Some businesses like railroad companies found it convenient and profitable not to brink all their workers back but to run on more profitable skeleton crews. Other businesses did not immediately or fully ramp up production once the economy began to reopen in the summer of 2021. They at first waited to see if the reopening could be sustained. But once the economy began to successfully reopen by late summer 2021 many services businesses tried to recoup lost revenue by rapidly raising prices (A typical example was the Airlines companies and Hotels which clearly price-gouged consumers with record prices for travel in 2021-22.

The Covid shutdowns restructured labor, product and financial markets in ways still not fully understood by economists or policy makers. Fiscal and monetary stimulus measures in particular did not work very well or efficiently (a topic for another article). A given amount of monetary and fiscal stimulus simply did not produced an expected magnitude of real economic recovery.

A dramatic fact of the past two years US economic recovery has been its tepid growth rate. In 2020-21 the Federal Reserve pumped $5 trillion into the US banking system and directly to investors via its QE program. Congress provided an additional $4 trillion in government spending and tax cuts. That’s $9 trillion in combined stimulus! About twice that provided in 2008-10 What has resulted, in the first two years 2022-23 after the economy reopened in 2021 was a growth rate in GDP terms of a mere 2.1% in 2022 and unimpressive 2.5% in 2023.

In short, a mountain of $9T fiscal-monetary stimulus resulted in a molehill of GDP recovery! 

Overlaid on the supply problems that emerged in 2021 and which lingered into 2022 was global commodity prices surging in 2022-23 as a consequence of the Ukraine war and US Russian (and China to lesser extent) sanctions policies and the Ukraine War.

All these factors contributed to the primarily supply side driven inflation of 2021-22. Those supply forces were only partially abated by the demand depressing policies of the Federal Reserve after it began raising rates.

And now since mid-2023 Fed rate hikes have stopped. And with it so too have Services inflation decline. Fed rate hikes to 5.5% appear to have little effect on Services inflation. So how high might interest rates have to go to have an effect? A little history as follows might give some idea.

Volcker’s 1980-82 Solution vs. Powell’s 2022-23

Despite US inflation’s largely supply side character, in 2022 US politicians and the Federal Reserve decided the strategy to address supply side inflation would be to depress consumer demand in the US economy.  The Federal Reserve set out to attack consumer demand to dampen inflation. Its main tool was raising interest rates and the Fed commenced in 2022 to raise rates at the rapidest pace in decades. The idea was to create enough unemployment that would reduce wage incomes and thus consumption spending to bring down demand and theoretically prices in turn. In other words: even if the main drivers were Supply side (which the Fed can do nothing about) the strategy was to make households pay the price to abate inflation by depressing household wage incomes and consumption demand. So the Fed raised interest rates to 5.5% over the course of 2022-2023.

After all, the same rate hike to compress demand strategy worked under Reagan in 1981-83 when Paul Volcker was Fed chair. 10%+ annual CPI inflation at the time was lowered via Fed rate hikes that attacked the Goods sector, raised unemployment, and subsequently depressed wage incomes and consumption. It was a demand side approach to price reduction—employed to address a Supply side inflation problem back then as well. Nevertheless it worked. Prices came down, but only after the Fed raised rate to more than 15%! A deep recession  in 1982-83 followed the Fed rate hikes of 1980. But that was then. The US economy has changed dramatically since. It doesn’t work that way anymore. Indeed, monetary policy hardly works at all.

As in 1980-82, Powell’s Fed rate hikes in 2022-23 have succeeded in dampening goods prices but have NOT succeeded this time around in bringing down services prices very much, as the CPI data for the past seven months clearly shows.  Goods inflation has indeed come down, but services prices remain stuck at levels of last summer 2023 now for months and may be rising once again. So why is it that four decades later monetary policy (rate hikes) has not succeeded as it did in 1980-82 in reducing the price level very much?

In his December 2022 press conference following the Fed’s commencing to raise rates, Fed Chairman Jerome Powell indicated the Fed’s strategy in 2023 would be to continue raising rates. He specifically cited his main goal of bringing Services prices down, adding for that more unemployment was needed in Services in order to lower Services consumption. That was the Fed’s inflation strategy for 2023. But that strategy—and lower Services prices—didn’t happen.

Contradictions of Fed Monetary Policy

Halfway into 2023 Powell stopped raising rates. But why? Why didn’t he continue raising rates and stopped halfway through 2023?  There are several possible answers, but as this writer has argued before, perhaps the main reason was the crisis that emerged concurrently in the US regional banking system in March 2023.  Raising interest rates even higher would have exacerbated that regional banking crisis. So Powell raised rates for the last time in May-June 2023 after the Regional Bank Crisis erupted that March 2023.

By doing so the Fed decided to trade off reducing Services and Core inflation further in 2023 in order to prevent further exacerbating regional bank instability. Powell apparently has placed his bet on assuming the already 5.5% interest rate level will prove sufficient over time to eventually, if albeit slowly, bring down Services. Thus far it hasn’t. Services sector unemployment and Services consumption has not abated. Powell has lost his bet. Services prices are ‘stuck’ at 5% and Core at around 4% now.

What this scenario suggests is that the US and global economy has changed in fundamental ways since the early 1980s. The US is a much more Services centric economy today compared to forty years ago. Services don’t respond as efficiently to rate hikes. In fact, nor does the economy in general, it appears. To put that in economists’ parlance: Services inflation has become ‘interest rate inelastic’.

That lack of real economy response to interest rates (i.e. the inelasticity) may be due in part to  the US economy becoming more ‘financialized’ today compared to 1981-83. What that means is Fed periodic liquidity (aka money) injections into the economy get redirected from going into real investment and flow relatively more into financial asset markets instead of the real economy. That makes Fed rate policy ‘inefficient’—i.e. more monetary injection is required to get an equivalent stimulus ‘bang for the buck’.

The converse is also true: Fed rate hikes have less effect on dampening inflation and slowing the real economy because it has become more financialized. Rate hikes simply don’t retract as much liquidity (money) from the economy as they used to. And even if they did it wouldn’t matter. Businesses (and consumers) today, fort years later, have access to alternative sources of funds besides bank lending, in the US and worldwide.  Or perhaps businesses and investors cut back on investing in the real economy first, before they consider reducing their investing in financial markets. After all, didn’t financial markets and profits boom during Covid while opportunities for investing in the real economy collapse?

The preceding paragraph suggests globalization may also be resulting in less effective Federal Reserve interest rate policy when it comes to rate hikes dampening inflation. Here financialization and globalization of the 21st century capitalist economy overlap.

Multinational corporations in particular aren’t limited by Fed interest rate hikes or levels when they need money capital to invest. They can go anywhere in the world for lower rates. That’s presuming they even bother to borrow from banks at all any more. Multinationals raise far more money by issuing corporate bond debt of their own. And they loaded up on bond issuance in the years of near zero Fed rates from 2009-2018 and then during 2020-21 when the Fed injected $5T more of virtually free money into the banks and directly to investors via QE. Corporations just issued mountains of bond debt prior to Covid that they didn’t even need and then just hoarded the cash throughout the pandemic. Or else redistributed the virtually free Fed money to their stockholders in buybacks and dividends and hoarded their own cash earnings. Once the Fed started raising rates in 2022 those rate hikes were irrelevant for many big businesses. They were flush with unspent cash from issuing bonds or new stock. Only the smallest businesses are impacted any more by Fed rate hikes, or rate cuts for that matter.

Some Conclusions 

In conclusion, in terms of inflation, what all this means is Fed chair Powell will have to raise rates much higher than 5.5% if he wants to reduce Services and Core inflation sigsnificantly further. Maybe not as high as Paul Volcker’s 15% in 1981. But higher than the current 5.5% for sure.

However Powell won’t do either so long as Services inflation levels remain stuck at current levels. He’s decided he can live with that level of Services inflation, while betting perhaps rates kept at current levels may yet reduce inflation further over the longer run.

Powell won’t risk higher rates that will certainly exacerbate a regional bank crisis again, which by the way continues to deteriorate slowly and which now faces the threat of commercial property defaults coming in 2025-26, to which already unstable regional banks remain highly exposed.

He also won’t raise rates because the US economy is teetering on the brink of recession already. The US construction sector has fallen one-third and appears stuck at that level while the manufacturing sector has been contracting for the last nine months, according to the Purchasing Managers’ Index (PMI). A deeper recession in 2024 would certainly not help the politicians. And regardless what apologists for the Fed say, Fed policies are politically a-tuned in election years.

So expect CPI and inflation to remain at levels largely similar to what they have for the past half year. Goods inflation will likely stay low (subject to uncertain oil prices).  Companies that can, will continue to price gouge. Rents and home prices, Insurance services, processed food items, select services will remain at current levels or even drift up further. So therefore will the CPI, fluctuating perhaps marginally around its January levels month to month.

However, as will be explained in a Part 2 sequel to this article, even reported CPI is a low- balled estimate of the price level, due to the many questionable assumptions and methodologies that go into its estimation of inflation.

So if the US economy plane does decide eventually to descend, its landing may be anything but ‘soft’.

About the Author

Dr. Jack Rasmus is author of the books, ‘Central Bankers at the End of Their Ropes’, Clarity Press, 2017 and ‘Alexander Hamilton and the Origins of the Fed’, Lexington Books, 2020. Follow his commentary on the emerging banking crisis on his blog, https://jackrasmus.com; on twitter daily @drjackrasmus; and his weekly radio show, Alternative Visions on the Progressive Radio Network every Friday at 2pm eastern and at https://alternativevisions.podbean.com.

The Rise of Contactless Payments: How Your Business Can Adapt to The Changing Landscape

Contactless payments encompass a wide range of payment methods that enable consumers to pay for products and services. They may involve debit and credit cards, smart cards, radio frequency identification (RFID), near-field communication (NFC) devices, and other technologies. 

They work by tapping payment cards or other devices near a point-of-sale (POS) terminal with contactless payment tech. Some refer to contactless payments as tap or tap-and-go. They represent a dominant force in the payments industry, serving the needs of consumers seeking faster, more convenient, and safer transactions.

Today, businesses must adapt to the trend or be left behind. While cash and credit card payments used to be the norm in previous decades, technological advancements have moved with the internet to provide more exciting applications. They revolutionize business by reducing transaction times, enhancing the customer experience, improving payment safety, and creating ever more seamless transactions. 

The Evolution of Payments Technology

Before contactless payments, people used physical cards through the introduction of the credit card terminal. By the 1980s, electronic payment systems became extremely popular. They gave rise to hardware giants that helped process credit cards, making them a consumer staple.

Terminals transformed payment processors’ and networks’ roles. They evolved from paper voucher logistics operations to electronic communication providers. Pre-internet, the infrastructure needed to provide payment acceptance services involved building a network of data management platforms and telecommunications relays. The terminal ecosystem has matured and expanded continuously since.

With the advent of the internet, the consumer mindset changed again. Businesses that wholly or partly operated on the Internet required new payment terminals. Virtual terminals, compatible with online needs, were born. In addition, new online payment processing companies promised to bridge the gap between physical payments and virtual transactions. 

As with other newly formed industries, there were many barriers to virtual payment processing. However, with time, innovative startups broke down the barriers and created merchant- and consumer-facing technologies known as payment gateways. Such gateways became the web-based counterpart of the older terminals, adapting to internet-based transactions and eventually making contactless payments possible through continuous innovation. 

The Benefits: Why must businesses go contactless?

Businesses benefit from a transformation in their payment systems. While it is reasonable to continue accepting traditional methods like cash and credit cards, adding contactless systems to a retail business improves the overall customer experience.  

It enhances safety where hygiene might be a priority, catering to the preferences of tech-savvy customers. It also improves transaction efficiency and simplicity by reducing transaction times and eliminating the need for keying in information.

Conventional credit card payments are vulnerable to information cloning using the magnetic stripes on the back of the cards. The cloned information is used to make brand-new cards, leading to identity theft and fraud. 

Contactless payments cut down the security risk significantly for both consumers and merchants. They are more secure than the conventional magnetic stripes in credit card transactions. The information submitted via contactless payment is encrypted on the merchant side, providing protection against theft and interception. 

Despite the added security advantage, contactless systems remain vulnerable to skimming via smartphone. However, the range for skimming and reading data is very short. Also, even if successful, the thief cannot create a copy of the card. 

Point-of-Sale Software: The Key to Contactless Payments Adoption

Businesses can integrate contactless payment systems into their operations through POS or point-of-sale software. POS systems are the backbone of retail, hospitality, and other industries, and they serve many purposes, including transactions, inventory management, and insights from consumer behavior analytics. 

By adding contactless payment capabilities into existing POS systems, businesses can maximize the potential of payment innovations. Contactless upgrades to POS systems can be leveraged to streamline operations further and increase customer satisfaction.

Modern POS software is compatible with contactless payment methods. New mobile payment methods like Google Pay, Apple Pay, and NFC-enabled card readers can support diverse payment options. The flexibility of the current technology expands the possibilities for businesses, allowing them to cater to changing preferences and future-proof their operations.

In addition, the latest POS software includes advanced features complementing contactless methods such as customer relationship management (CRM), analytics, and inventory management. 

These data-driven features can be leveraged to gain deeper insights into sales performance, inventory levels, and customer preferences. The data-driven features and contactless payments create a seamless bridge between daily operations and better-informed business decisions, leading to increased profitability. 

Real-World Integrations of Contactless Payments

Real-World Integrations of Contactless Payments
Photo by Blake Wisz on Unsplash

Point-of-sale contactless systems have numerous applications in real-world businesses. Stores and restaurants are prime examples of companies benefiting from contactless integrations.

A restaurant, for example, that adopts point-of-sale software plus hardware equipped with contactless payment functionality will be able to accept payments seamlessly at the dining table. 

Customers will find this service highly convenient. It minimizes wait times and enhances transaction security as the payment is done quickly and right before the customer. The software enables other capabilities that help restaurant owners track order history, manage reservations, and personalize customer interactions.

A retail store specializing in clothing can upgrade its point-of-sale software with a contactless system with a cloud-based solution. With the integration of hardware like NFC-enabled card readers plus mobile payment options, the store improves the checkout experience for customers, reducing pain points and wait times. 

Similarly, POS software in retail stores allows the business owner to track inventory in real time, pick out the fastest-moving times, and review customer purchasing patterns. The data can enhance pricing strategy, promotions, and stock replenishment decisions.

To explore the world of contactless payments, business owners can approach POS systems providers that offer next-generation card readers and NFC technology accepting contactless cards and mobile or smartphone payments. Apart from contactless cards and mobile device payments, QR codes and peer-to-peer apps can also be integrated into an establishment’s POS system. 

Embrace Innovative Payments Solutions To Increase Safety and Profitability

The rise of contactless payments represents a paradigm shift in how businesses and their customers transact online and in the real world. The internet has accelerated many technologies, and payments are certainly among them. With increasing connectivity, the average consumer’s preferences have evolved, preferring speed, greater security, and seamless processes. 

Businesses greatly benefit by adding contactless-compatible POS software because contactless payments drive efficiency and customer satisfaction in a digital world. They will worry less about security issues, as contactless payments are considered among the safest forms of payment. Each transaction creates a one-time code that is extremely difficult to clone. 

Businesses that adapt and change with the pace of innovation can take advantage of the unique features of technological advancement. Integrating contactless POS software into business operations transforms efficiency, expands the market, and revolutionizes the customer experience. 

Businesses that lean towards adaptability and cutting-edge payment tech will emerge as leaders in a new era of connectivity and digitization.

iGaming And Sports Betting Stocks: Is It Time To Double Down?

Recently, the stock market for sports betting and iGaming stocks has been under selling pressure from investors. The whole gambling sector took a hit due to the general risk from the current market conditions, which led investors to focus on other stocks – those that have value to their name, instead of newer, growth stocks.

Following the fluctuation in the pricing action, many of the gambling stocks, such as online bookmakers, casinos, and poker platforms, have experienced a sharp price drop even amidst positive news and events. According to analysts, these changes are possible only because of the regulatory landscape regarding gambling and the sheer volume of numbers.

A great example would be to point at the hot New York state, where gambling platforms, be it bookies or online casinos, have generated over 1.2 billion USD from bets, of which only 91.4 million in profits – based on information for the first sixteen days of action. The leaders among the bookmakers in the state are:

  • Caesars Sportsbook – ticker CZR, on NASDAQ. It recorded total wagers of up to 41.5% and revenue of about 45.7%;
  • FanDuel: Stock market PDYPY on OTCPK with bets totaling 30.6% and 26.4% in profits;
  • DraftKings – popular bookies known as DKNG on NASDAQ, accumulated 22.6% from bets, of which 23.8% was pure revenue;
  • BetMGM – on NYSE with a ticker symbol of MGM, totaled 3.5% in handle and 2.8% of profits;
  • BetRivers – With the symbol RSI, on NYSE with total bets equaling 1.9% and 1.3% in revenue.

To add to the leading five, we’ve got PointBet, which made its official launch in New York earlier this year – on January 24th. Analysts expect WynnBet and Bally Bet to join soon after getting their official launch dates in the approximate feature.

If we take our attention to other places in the USA, we’ll see that last week, seven new gambling online platforms emerged only in Louisiana. This showcases the rapid growth of this industry. Online casinos outside Gamstop are gaining momentum, offering a wider variety of gaming options to players looking for alternatives. In Ohio, for example, the regulatory procedures are processing swiftly with no hindrances and keeping up with the recent growth trends.

This overall growth across the country smitten analysts with the sheer number of emerging gambling platforms that far surpasses any expectation. The only state that does seem to keep up is Florida. There, the situation is stagnant considering the ballot failure around the November elections.

Crypto casinos beyond Gamstop represent a burgeoning sector within the gambling industry, providing anonymity and security for transactions, which appeals to a broad audience of players. To keep up with the impending changes and the rapid growth, Penn National Gaming, a company on NASDAQ with ticker PENN, stated that they’re ready to focus their attention on Ontario. According to them, as soon as the province markets are officially open around the 4th of April, PENN will launch their mobile sports betting offering.

In recent news from an “Investors Day”, Genius Sport, a company on NYSE with the symbol GENI, emphasizes that there’s lots of money to be made. They pointed out that the growth in the sector will be beneficial for tech partners who work with firms within the online gambling sector.

Non-Gamstop casino slots are carving out a niche for themselves, offering players unique and varied slot game experiences that are not found within the traditional Gamstop program. This diversification allows players to explore new games and enjoy a broader selection of content.

Taking our attention to Wall Street, we can point out that from all recent price updates, about DraftKings impressed us. The company was upgraded to “Overweight” due to the rapid growth of 70% from its previous 52-week high.

“The YTD – Year to Date prices of some sports betting and iGaming platforms show returns of: PlayAGS (NYSE:AGS) +12.4%, Kindred Group (OTC:KNDGF) +7.1%, Wynn Resorts (WYNN) -1.1%, Gambling.com Group (NASDAQ:GAMB) -3.7%, Inspired Entertainment (NASDAQ:INSE) -4.6%, Bally’s (BALY) -5.4%, Flutter Entertainment (OTCPK:PDYPY) -6.9%, MGM Resorts (MGM) -7.24, Everi Holdings (NYSE:EVRI) -8.5%, International Game Technology (NYSE:IGT) -9.3%, Entain Plc (OTCPK:GMVHF) -9.9%, Boyd Gaming (NYSE:BYD) -10.2%, Penn National Gaming (PENN) -14.8%, Evolution Gaming (OTCPK:EVVTY) -16.1%, Churchill Downs (NASDAQ:CHDN) -16.3%, Scientific Games (NASDAQ:SGMS) -18.0%, 888 Holdings (OTCPK:EIHDF) -19.2%, Playtech (OTC:PYTCF) -20.8%, Caesars Entertainment (CZR) -21.9%, Genius Sports Limited (GENI) -22.6%, Esports Entertainment Group (NASDAQ:GMBL) -22.8%, DraftKings (DKNG) -24.9%, Golden Nugget Online Gaming (NASDAQ:GNOG) -25.1%, PointsBet Holdings (OTCQX:PBTHF) -26.8%, Sportradar Group (NASDAQ:SRAD) -28.1%, GAN Limited (NASDAQ:GAN) -28.8%, fuboTV (NYSE:FUBO) -36.6%, Rush Street Interactive (RSI) -46.3%, Esports Technologies (NASDAQ:EBET) -50.1%.”

Considering the rapid changes, the drops in some of the gambling stocks, and the rise of the new ones, many wonder if there’s any value play in the whole sector. Casinos not listed on GamStop offer an alternative avenue for investors looking into the gambling sector, potentially providing untapped markets and opportunities for growth. We won’t delve into the matter and just point out the progress made by Penn National Gaming, Boyd Gaming, and Bally, all of which trade with forward price-to-earning ratios of below 20X.

Gaming can lead to addiction, a serious concern for anyone who gambles. If you or a person you know is battling with this issue, don’t hesitate to seek support. These resources can provide assistance:

5 Ways Application Services Are Revolutionizing the Digital Landscape 

Thanks to the development of cloud computing, businesses have gained a new generation of on-demand capabilities and application services that they no longer need to develop from scratch. These specialist services allow companies to gain high-level features, reduce development cycles, and economize in building the tech stack. 

Such innovative services can provide anything from state-of-the-art AI features to polished back-end processes. Leading companies in various sectors use application services to deliver superior products faster and adjust as necessary. Come discuss how to use the key application services that are redefining the application landscape to your advantage in this digitally-first society. 

1. Accelerating Development Cycles

The factor that makes application services seductive is the shortening of development cycles. It means that instead of starting every time from zero, a developer can immediately rely on third-party services to provide required functions when building complex features and backend infrastructure. 

For instance, a financial company can use third-party payment processing and user identification solutions when developing a mobile payment application. This enables the development team to concentrate on building a unique front-end user experience instead of replicating backend attributes. 

Integrating application-specific services will ensure teams cut build times from months or years to weeks and even months. This velocity of work is critical for validating the ideas fast enough to satisfy users’ expectations. Application services enable rapid implementation of business ideas, incorporation of feedback, and iterative updates. 

Other organizations would also benefit from the convenience of scaling these services on-demand, either up or down, depending on their requirements. Service use increase is more of adding the capacity while shopping for physical infrastructure. The speed of innovation directly follows from the flexibility that app services provide. 

2. Reducing Operational Costs

person using MacBook pro
Photo by Austin Distel on Unsplash

In addition to accelerating development velocity, application services can substantially reduce operational costs compared to traditional models. App services are purchased on-demand, converting hefty CAPEX investments into more predictable OPEX spending. Usage-based pricing allows organizations to scale resources dynamically based on real requirements at any given time. Teams only pay for what they use rather than overprovisioning servers and infrastructure upfront. 

The specialized providers of application services also realize economies of scale by pooling resources across customers. They can operate infrastructure much more efficiently compared to single-tenant architectures. These savings get passed along to customers through lower consumption costs. 

Operational expenses are further reduced by outsourcing maintenance, troubleshooting, and updates to the app service provider. Organizations no longer need to hire dedicated DevOps teams and IT personnel to manage complex backend systems. Instead, they can focus their talent on innovation for the business. 

Overall, the OPEX model enables much leaner spending aligned closely to value delivery. Organizations control expenses while benefiting from enterprise-grade capabilities delivered through flexible, on-demand services. 

2. Enabling New Capabilities

Desktop PC
Photo by Caspar Camille Rubin on Unsplash

Its most pedestrian characteristic is the service agility that allows the introduction of new capabilities that are otherwise inaccessible. Organizations can obtain current functions even without highly technical expertise. 

One such example is the use of machine learning and artificial intelligence. Today, many businesses can use AI models and capabilities they could never develop through mobile apps. They eliminate the barriers to forming specialized knowledge and collecting information required to train algorithms. 

Use cases would include natural language-understanding chatbots, scene and object recognition in visual search, and recommendation algorithms that predict user preferences. AI application services allow any organization to equip its solutions with innovative intelligence. 

Services for blockchain operations, Internet of Things (IoT) integration, advanced data analytics, quantum computing, and other topics are some further examples of upcoming instances. App services democratize access to state-of-the-art technologies, enabling companies to leverage shared skills as a service and concentrate on distinctiveness. 

This ever-expanding toolkit opens up new possibilities for developing cutting-edge goods, experiences, and services that give businesses a competitive edge. Companies that build on top of specialist application services may accomplish more quickly. 

4. Improving Reliability and Security

Using application services improves accessibility, safety and consistency within an organization’s tech stack. Important service vendors work at a large scale, making their platforms as highly available as possible and reinforcing security measures. 

Multi-region deployments for apps decrease the probability of local disruptions. Data centers do not experience single points of failure, and failover support is provided by network traffic distribution between the data centers. Providers also establish stringent disaster recovery measures to manage major disasters. 

Strict SLAs typically deliver 99.9% or more availability, far more than most enterprises could accomplish with their infrastructure. The ultimate result is a solid foundation to build on. 

On the security side, application service providers utilize stringent controls and observation features, including patching, among others. Businesses benefit from expert-level security and compliance without all the costs of doing it themselves. The service handles network security, identity management and data encryption. 

As a result, businesses can concentrate their technological resources on the areas of the stack where they have an advantage. Strong backend application services make an organization’s overall posture far safer and more resilient. 

5. Driving Business Agility

Two black flat screen
Photo by Fotis Fotopoulos on Unsplash

Ultimately, application services make the corporate world more adaptable overall. The fast-paced development, lessened capital spending, powerful infrastructure, and easy innovativeness are closely related to competitive advantage. 

On-demand services help companies to roll out features and products quickly. They can act fast enough to capitalize on opportunities and continue providing users with value. With increased release velocity, customer-facing apps remain fresh and age well to adapt to changing needs. 

Regarding financiers, the OPEX concept allows businesses to remain flexible as they do not have major investments in CAPEX. Instead of being captured by the sunk costs, leadership may ensure that technology spending matches strategic goals. According to return on investment, resources can be moved towards the most effective ventures. 

Moreover, organizational agility is facilitated by the adaptability of app services. Now, developers do not have to worry about fixing bugs and reducing technical debt, leaving them more time for innovation. Teams can quickly try other things and improve their concepts to understand how clients receive them. Rather than spending months developing specialized software, adding new features requires only connecting to another service. 

Lastly, application services allow businesses to move rapidly and effectively into and out marketplaces. They can quickly bring solutions to the market to take advantage of opportunities. Furthermore, the OPEX model makes it possible to redirect resources with little loss if offerings don’t take off as planned. 

Bottomline  

Application services change how modern businesses design, implement and develop their solutions. Enterprises convert complex algorithms, backend operations specific to them and reliable infrastructure into scalable on-demand services, making it possible for enterprises to cut costs while increasing development speed. 

This is a significant departure from the standard models based on huge in-house technical investments. 

Application service-based businesses can benefit from the speed to market and enhance their operational efficiency, allowing them more time to focus on creating new ideas rather than fixing old ones. So, agility refers to competitive advantage, which is the ability to act to act quickly and decisively in response to opportunities. 

Application services drive the transformation of digital environments by enabling this scale agility. Such on-demand solutions should be included in the application strategies of organizations that seek to lead and not follow. This results in improved productivity, capabilities and organizational performance. 

What Checks do HR Conduct When Hiring New Employees?

When it comes to hiring new employees, Human Resources (HR) departments play a critical role in ensuring that candidates are not only qualified for the position but also aligned with the organisation’s values and culture. 

To achieve this, HR conducts a series of checks and assessments to thoroughly evaluate candidates. Here are some of the key checks that HR typically conducts during the hiring process:

Resume and Application Screening

The first step in the hiring process involves reviewing resumes and job applications submitted by candidates. HR professionals assess candidates’ qualifications, skills, experience and suitability for the role based on the information provided.

Initial Interviews

HR may conduct initial screening interviews to further evaluate candidates’ qualifications, assess their communication skills and determine their level of interest in the position and the organisation. These interviews help HR identify candidates who meet the basic requirements and are worth considering for further evaluation.

Background Checks

One of the most crucial checks conducted by HR is a background check, which typically includes a criminal record check, employment verification, education verification, reference checks and sometimes credit checks. These checks help verify the accuracy of the information provided by candidates, assess their trustworthiness and mitigate potential risks to the organisation.

Skills and Aptitude Assessments

Depending on the nature of the role, HR may administer skills assessments or aptitude tests to evaluate candidates’ technical skills, problem-solving abilities, cognitive aptitude and fit for the position. These assessments provide valuable insights into candidates’ capabilities and help ensure they possess the necessary skills to excel in the role.

Behavioural Assessments

HR may also use behavioural assessments or personality tests to evaluate candidates’ work styles, interpersonal skills and cultural fit with the organisation. Funky Socks, for example, is one company that goes to great lengths to ensure all employees are a great fit. The brand pays attention these assessments to help identify candidates who are likely to thrive in the organisational environment and contribute positively to the team.

Drug and Alcohol Screening

In safety-sensitive industries or roles, HR may require candidates to undergo drug and alcohol screening as part of the hiring process. These screenings help ensure workplace safety and compliance with regulatory requirements.

Legal Compliance Checks

HR is responsible for ensuring that the hiring process complies with all relevant laws and regulations, including those governing equal employment opportunity, discrimination, privacy and fair hiring practices. HR professionals must stay up-to-date with legal requirements and ensure that the hiring process is conducted in a fair, transparent and legally compliant manner.

Social Media Screening

While not always part of the formal hiring process, HR may conduct social media screening to gather additional information about candidates’ behaviour, character and professional reputation. However, HR must exercise caution to avoid discriminatory practices and respect candidates’ privacy rights.

To Summarise 

By conducting these checks and assessments, HR plays a crucial role in identifying qualified candidates, mitigating risks and ensuring the integrity and effectiveness of the hiring process. Through thorough evaluation and diligence, HR helps organisations build strong and capable teams that contribute to their success and growth.

The Cost of Cybercrime: Ripples Beyond the Balance Sheet

To live at the same time when technology is almost peaking means living in constant fear of the dangers that come with it.

The majority of us have experienced the pain that cybercrime can cause on multiple occasions. They appear to be shady emails in your inbox. Phishing scams ask you to click a certain link to resolve your bank issues. An advertisement that appears maliciously while you are online. These small things are not just isolated nuisances. They contribute to a larger scale of crime that is unfortunately extremely prevalent in our world today.

The world loses about $8 trillion to cybercrimes, as per Cybersecurity Venture’s approximation for 2023. In the upcoming years, it could reach $10.5 trillion annually. This is the nightmare we will face today, and it is far from just a distant threat. But beyond these cold statistics, let us look at this problem from a larger perspective.

The World At Large

Despite the extensive countermeasures for cybercrime, the world is far from being free from this detrimental predicament. Just recently, a group named “ResumeLooters” by Group IB stole personal information from job boards and store websites across Asia for the last two months of 2023. According to the article from The Register, online job search engines were the first ones we found to be victims. The group reportedly sells information that was stolen from employment companies.

The direct costs alone are staggering. Businesses worldwide are facing an estimated annual financial burden of around $8 trillion due to stolen funds, data breaches, and the crippling downtime associated with cyberattacks. But beyond these tangible monetary losses, the indirect costs further compound the impact.

Cybercrime attacks do not end with just financial jabs as casualties. When businesses and companies fall prey to this, consumer trust declines, and brand reputations are damaged. This leads victims to incur exponential losses, which are difficult to surmount most of the time, especially for small-scale companies.

Micro level Impacts: How Cybercrime Affects Individuals

Like what has been stated earlier, cybercrimes cost a lot more than just financial damages. While business losses are often the focus of news, the real cost is much higher. As an individual, cybercrime can cause a lot of problems, such as mental pain, financial stress, and even identity crises.

Cybercrimes spare no one from a threat of privacy invasion. In the U.S. alone, identity theft affected over 422 million people in 2022.  To give you the picture, 1 out of 2 Americans experienced having their data breached. That’s just in America alone, so imagine the global scale of this problem. The worst part is that these statistics are just introductions to micro-level problems in individuals.

The psychological toll is only one of several impacts that cybercrimes can inflict on a person who falls prey to them. According to the 2022 cybersecurity survey by Norton LifeLock, nearly 40% of Americans report feeling anxious about becoming a victim of cybercrime. This imposes a problem that is not just single-pronged. Moreover, this is just the start of more problems, like personal ones.

People who have been victimized by cybercrime often say they feel ashamed and angry, which affects both their personal and professional lives. The emotional effects can last for a long time. Some victims still feel the effects of the attack months or even years after it happened.

On Business Lines and Operations

Going back to macro-scale impacts, businesses are more likely to suffer from cybercrime attacks, particularly hacking. Especially those that operate online, like social media sites and online gaming businesses like online casinos. An article from the World Financial Review says that the first thing a hacker would try to do is take advantage of weak spots in casino sites’ gambling platforms or databases that were coded poorly.

This is why, as consumers of such services, it is essential to pick sites that not only provide quality reviews but also ensure your privacy and online security. Sites like CasinoReviews offer a wide range of online casino selections that are carefully curated and packed with generous bonuses. They provide such services while also being committed to ensuring the safety of their players online.

But this principle is not only extended to online casinos. It’s important that, in every online endeavor you engage in, you put safety above all else. Check their privacy policy and assess how strong their protection is against data breaches. More importantly, be aware of the information that you are putting online, as it might be exploited against your safety and welfare.

All in all, it is noteworthy that cybercrime is a broad and multi-faceted problem; hence, the effects and solutions cannot be just one-dimensional and superficial. While cybercrimes affect the economy at large, it must be highlighted that micro-level problems can be as damaging as harming the safety of individuals. Whether it may contribute to economic downfall or not, it is important to recognize such problems as casualties and not just collaterals.

Artificial Intelligence and Finance: A Global Breakthrough

With steps in innovation driven by researchers, architects, and software engineers, Man-made brainpower (man-made intelligence) has quickly changed different businesses, including finance. Utilizing simulated intelligence and AI (ML) innovations, monetary administrations associations are better prepared to understand markets, break down client ways of behaving, and draw in with them on a scale looking like human communication.

Virtual Assistance

Financial services are experiencing a transformative wave with the integration of generative AI systems, most notably seen in web interfaces. We’ve moved beyond simple chatbots and virtual assistants to solutions that empower both customer service and investment strategies.

For example, robo-advisors and chatbots offer round-the-clock assistance, readily answering questions, handling account inquiries, and even providing personalized financial advice. There’s also AI Clothes Changer that allows us to try on clothes before buying and buy them online with more confidence. These aren’t just automated responses; AI helps them understand your needs and adapt their communication accordingly.

Improvements in speech-to-text software has matured significantly, enabling chatbots and voicebots to engage in natural conversations with clients. These AI systems can understand questions and requests in a fluid, human-like manner.

Furthermore, virtual assistants now perform quantitative analysis in areas like portfolio optimization, asset pricing, and market forecasting. Some even tailor investment advice and banking offers to individual clients, provide insight on real money slots, and even recommend to cut off gambling losses, financial losses, and bad debts. This improvement in AI will open doors to a new era of personalization, where there are lower fees, faster results, and potentially superior quality compared to traditional advisors.

Risk Management and Fraud Detection

Gone are the days when people relied solely on intuition and guesswork in financial fields such as trade, commerce, and commerce. Thanks to the power of artificial intelligence (AI), financial protection has become more advanced and effective. It can be said that AI acts as a financial guardian angel.

By acting as a fraud terminator, AI scans for anomalies like fraudulent transactions, cyber threats, and even spoofing in trading, acting as a real-time shield against financial losses. It’s not just another rule-based system; AI can detect even novel fraud attempts, staying ahead of the curve.

Furthermore, AI has gone waves in being a risk management mastermind. From credit risk assessment to future-proofing market volatility, AI analyzes data with unparalleled precision. This empowers informed decisions, mitigating potential risks before they snowball.

Transparency and Compliance

AI has been instrumental in making organizations compliant with legal requirements.

AI can monitor transactions every step of the way. They can also detect anomalies and breaches of Anti-Money Laundering and Know Your Customer regulations. AI’s analysis of datasets will show predictions and assessments financial risks, enabling proactive risk management and informed capital allocation decisions.

The legal landscape has also gone a step further in incorporating AI in the field. For instance, at the end of 2022, the United States issued a nonbinding policy document AI Bill of Rights. While not specific to finance, this legal framework sets five key principles for ethical AI development, applicable to all industries, including finance.

Moreover, the European Union (EU) is currently working on the EU AI Act. This law aims to be the first comprehensive Regulation of AI which is expected to apply to all industries. The work on it is already at an advanced stage, providing an opportunity for rapid adoption of the EU AI Act in 2024.

trading
Photo by Anna Nekrashevich from Pexels

Automated Operations

AI is rapidly transforming the financial sector, moving beyond simple automation to become a strategic partner.

For example, AI can help a payments provider automate aspects of cybersecurity by continuously monitoring and analyzing network traffic. AI can also help enhancing a bank’s client-first approach with more flexible, personalized digital banking experiences that meet client needs faster and more securely.

Nevertheless, AI delves into unconventional sources like social media, satellite imagery, and IoT sensors to grasp trends, predict consumer behavior, and identify investment opportunities. This opens doors to previously unseen connections and informed decision-making. While AI aids in unveiling hidden insights, from assessing property damage in insurance claims to analyzing medical images for diagnosis, AI’s image and video processing abilities are accelerating processes and improving accuracy.

AI has also utilized the advancements in Natural Language Processing. By analyzing vast amounts of text data like news, reports, and social media, AI helps financial institutions gauge market sentiment, make informed investment decisions, and conduct quicker document analysis. Think super-powered search engines, personalized reports, and instant access to crucial information for both customers and institutions.

Key Takeaways

AI technology has been vital in improving the various aspects of the financial industry. Financial institutions will improve their operations while mitigating compliance-related challenges and risks.

As AI’s role in finance grows, it is crucial to keep up with the ethical issues and potential problems it presents. Explainable AI models can help build trust and address concerns about bias and fairness in financial algorithms.

Turning Crypto into Cash Like a Pro: Finding Your Ideal Exchange

As the world of cryptocurrency continues to expand, so does the need for seamless platforms to convert digital assets into traditional fiat currencies.

Whether you’re a seasoned investor or a newcomer to the crypto space, finding the right exchange to turn your crypto holdings into cash is crucial.

In this article, we’ll explore the key factors to consider when choosing an exchange, delve into the various types of exchanges available, and provide tips on how to exchange crypto for fiat.

Factors to Consider before You Choose An Exchange

  • Understand Your Needs

Before getting into the world of crypto exchanges, it’s very interesting that you understand your specific needs and preferences. Are you looking for a platform with low fees, high liquidity, or robust security features?

Do you prioritize ease of use or advanced trading tools? Clarifying your objectives will assist you in narrowing down your options and focusing on finding an exchange that aligns with your goals.

  • Types of Exchanges

Crypto exchanges come in various shapes and sizes, each catering to different audiences and trading styles. Centralized exchanges (CEXs) operate as intermediaries, facilitating transactions between buyers and sellers.

These platforms are typically user-friendly and offer a wide range of trading pairs but may require users to undergo a verification process.

Decentralized exchanges (DEXs), on the other hand, operate without a central authority, allowing users to trade directly with one another using smart contracts.

While DEXs offer greater privacy and security, they may have lower liquidity and limited trading options compared to their centralized counterparts.

Other types of exchanges include peer-to-peer (P2P) platforms, which connect buyers and sellers directly, and fiat-to-crypto onramps, which allow users to purchase cryptocurrencies using fiat currency.

Key Considerations To Take Into Account When Evaluating Different Exchanges

When evaluating different exchanges, several key factors should be taken into account:

  • Security: Look for exchanges that prioritize security measures such as two-factor authentication (2FA), cold storage for funds, and regular security audits.
  • Liquidity: High liquidity ensures that you can quickly buy or sell assets at competitive prices. Choose exchanges with a large trading volume and active user base.
  • Fees: Examine the fee structure of each exchange, including trading fees, withdrawal fees, and deposit fees. Opt for platforms with transparent and competitive fee schedules.
  • User Experience: A user-friendly interface and intuitive trading tools can make a significant difference in your trading experience. Test out the platform’s features and functionality to ensure it meets your needs.
  • Customer Support: Responsive customer support is essential, especially in the event of technical issues or account-related inquiries. Check reviews and testimonials to gauge the quality of customer service offered by each exchange.

Finding Your Ideal Exchange

With a clear understanding of your needs and the key factors to consider, it’s time to start exploring potential exchanges. Begin by researching reputable platforms that align with your preferences and objectives.

Consider reading reviews, comparing features, and testing out demo accounts to get a feel for each exchange’s functionality.

Once you’ve narrowed down your options, take the time to create accounts on multiple exchanges to diversify your trading options. This will allow you to take advantage of different trading pairs, liquidity pools, and fee structures across various platforms.

As you begin trading on your chosen exchanges, remember to practice good security hygiene by enabling 2FA, using strong passwords, and avoiding phishing scams.

Additionally, consider implementing risk management strategies such as setting stop-loss orders and diversifying your portfolio to minimize potential losses.

Finding the ideal exchange to turn your crypto holdings into cash requires careful consideration of your needs, preferences, and trading style.

By understanding the different types of exchanges available, evaluating key factors such as security, liquidity, and fees, and conducting thorough research, you can navigate the process like a pro and make informed decisions about your crypto investments. 

Evaluating Trading Pairs and Assets

Consider the range of trading pairs and assets offered by each exchange. Look for platforms that support a diverse selection of cryptocurrencies, as well as fiat currency pairs relevant to your trading goals.

Assessing the availability of your preferred assets ensures you have access to the markets you want to trade in, enhancing your ability to execute profitable trades.

Assessing Regulatory Compliance

Regulatory compliance is crucial when choosing a crypto exchange, particularly for fiat-to-crypto transactions.

Verify that the exchange adheres to relevant regulations and has implemented robust Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

Compliance with regulatory standards instils trust and confidence in the platform, reducing the risk of legal issues or regulatory scrutiny.

Exploring Additional Features and Services

In addition to basic trading functionality, it’s essential to explore the supplementary features and services offered by each exchange.

Many platforms provide advanced trading tools and functionalities that can enhance your trading experience and help you achieve your investment goals.

Some exchanges offer margin trading, allowing you to trade with borrowed funds and potentially amplify your profits (or losses).

While margin trading can be lucrative, it also carries increased risk, so it’s crucial to fully understand the mechanics and risks involved before engaging in this type of trading.

Other platforms may offer staking services, allowing you to earn rewards by participating in the validation process of certain blockchain networks. Staking can provide a passive income stream and incentivize long-term holding of certain cryptocurrencies.

Additionally, some exchanges provide lending services, allowing you to lend out your crypto assets to other users in exchange for interest payments.

This can be a way to generate passive income from your holdings, although it also carries risks related to counterparty default and market volatility.

Conclusion

In conclusion, choosing the right exchange to turn your cryptocurrency holdings into cash is a crucial decision that requires careful consideration of your needs, preferences, and trading style.

By understanding the different types of exchanges available, evaluating key factors such as security, liquidity, fees, and regulatory compliance, and exploring additional features and services, you can navigate the process like a pro and make informed decisions about your crypto investments.

 With the right exchange at your disposal, you’ll be well-equipped to seize opportunities in the dynamic world of cryptocurrency trading and maximize your potential for success.

Remember to conduct thorough research, practice good security hygiene, and implement risk management strategies to safeguard your assets and optimize your trading experience.

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