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Middle East on Edge as Israel Vows Retaliation for Massive Iranian Missile Strike

Tensions in the Middle East escalated dramatically as Israel vowed to retaliate after Iran launched a massive barrage of ballistic missiles targeting Israeli military facilities. The unprecedented attack, involving about 200 missiles, is Iran’s largest direct assault on Israel, following days of military escalation in the region. Israeli Prime Minister Benjamin Netanyahu responded, warning that Iran “made a big mistake” and would face severe consequences.

Iran’s leadership claimed the strike was a warning to deter Israel from further conflict. The missile barrage comes after Israel’s recent ground offensive in Lebanon aimed at Hezbollah, an Iran-backed group, further widening the scope of the conflict.

Analysts warn that this marks a shift toward direct confrontation between regional powers, with the potential for further escalation. The situation has raised fears of an all-out regional war, as Israel contemplates its response and the U.S. pledges to support its ally.

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Mentorship in the Insurance Industry: Bruce’s Top Five Tips for New Brokers

Bruce Rabik

By Bruce Rabik

As an insurance professional with over forty years experience in the Canadian insurance business, I recognize the importance of mentoring future leaders within the industry. In this article, I will share my top five tips for anyone just starting out in the insurance field.

Tip 1: Look Out for Consistent Change  

The industry is always evolving and changing. As an insurance professional you need to be prepared for this, and be ready to act accordingly. Examples of changes that can affect the insurance industry are mergers and consolidations, Insurtech or regulatory changes, inflation, and even fluctuations in financial markets. Remember to keep ahead of these trends by going to conferences, speaking events, reading the trade publications, and relying on your network for information too.

Tip 2: Deepen Your Relationships with Clients and Colleagues

Strong relationships with both colleagues and clients is key to success in the insurance field. Developing trust is very important when providing a product to a client, as the insurance field is intricately connected to a person’s life and livelihood. Showing a genuine interest in your client and being personable is a great asset to your practice as an insurance professional. As I always like to say: “People First, Profits Second”.

Tip 3: Keep Learning!

Being a lifelong learner is another excellent skill for anyone entering the insurance field. There are a variety of courses provided by accreditation bodies to help you grow and evolve in your practice in the industry. Websites such as CE Corner can assist you with this, as they feature courses on topics such as ethics, professional knowledge, and practice management. Taking part in conferences and symposiums is also another great way to boost your knowledge of and within the insurance field.

Tip 4: Community Involvement

Being involved in the local community through charities, youth sports team sponsorships, and fundraisers is an excellent way to build your brand and be personable with your clients. Acera Insurance has actually supported over fifty charity initiatives across Canada. We even introduced a program for our employee clients in which four employees every year are granted 10,000 dollars to embark on a dream or ambition they have had.

Tip 5: Prioritize Professional Ethics

Maintaining high ethical standards is crucial in the insurance industry. It builds trust with clients, colleagues, and regulatory bodies. Upholding integrity in all your professional dealings ensures that you not only comply with legal standards but also earn the respect and loyalty of your clients. Always act in the best interest of your clients and provide transparent, honest advice. This commitment to ethics will differentiate you from others and establish a solid foundation for a successful career.

Tip 6: Embrace Technology

Technology plays a significant role in the insurance industry. Familiarize yourself with the latest tools and platforms that can streamline your work processes and improve client interactions. Technologies like customer relationship management (CRM) systems, data analytics, and Insurtech innovations can enhance your efficiency and provide better insights into client needs. Staying updated with technological advancements will help you stay competitive and deliver superior service to your clients.

The Best Features of a Social Casino Site that Players Can Appreciate

Online Casino

With online casino mania at an all-time high, the need to expand and reach new horizons continues to grow. As magnificent as real money online casinos are, they are limited to operating in a handful of states. That’s where social casinos continue to show how invaluable they are. With so many social casinos coming online at breakneck speed, it might seem incredibly difficult to know where to start.

Don’t worry. The purpose of this article is to highlight how special and wonderful social casinos are. They come with many benefits. Learn the important features to consider when choosing a social casino.

Best features to look out for at a social casino

The greater accessibility

As we mentioned earlier, as dynamite and prolific as real money casinos are, they are only available in seven states. It is at this point that social casinos make their mark and actually outshine traditional online casinos because they are available in over 40 states and, in some cases, over 45. When deciding on a social casino, not only is it a good idea to see if the social casino is available in your state, but all of the others. Sometimes, you might be out of state and still want to log in and enjoy yourself at your preferred social casino.

Access to social casino apps

In many ways this times into the first point of a social casino’s greater accessibility. The early social casinos were hit and miss when it came to apps. However, the newer social casinos go the extra mile to have at least an Android or iOS app, especially when you consider that there are well over 3 billion Android users. This gives social casinos an incredible edge because players can seamlessly move in between over 40 states, log in, and pick up right where they left off.

Choosing reputable sites

It’s true that many of the leading social casinos don’t have an official license from established gaming authorities and agencies like the Pennsylvania Gaming Control Board. However, you can easily read the numerous reviews dedicated to social casinos so you can get a better picture and a pulse about how reputable that online casino is. Also, reputable social casinos are regulated from trustworthy International organizations like eCOGRA and well-known and respected International gaming authorities like the Malta Gaming Authority and Gilbrator.

Focus on the amazing promotions

Just like their real money counterparts, social casinos rely heavily on a steady flow of promotions to encourage new members to join and established members to keep playing with lucrative daily and weekly promotions. All of the elite social casinos use a unique sweepstakes casino no-deposit bonus to lure members to join. At least, you can count on a few thousand free gold coins, but the most elite social casinos go into the hundreds of thousands and, in some cases, a million of free gold coins. You can also count on some free sweepstakes coins as part of the package.

Also, the top social casinos offer amazing daily login bonuses to further encourage members to keep participating. It doesn’t get any simpler than logging into your account to receive free gold coins. The most remarkable social casinos have daily login challenges where members get look forward to more free gold coins the next day than the day before if they consistently log into their accounts.

A unique game lineup

Social casinos offer many of the same top casino games as their real money counterparts. However, there are some subtle differences. The newer social casinos literally go ham with diversifying their slots. For those who enjoy classic slot games, most social casinos step up to the plate in this regard. You can make your free and sweepstakes coins stretch with low volatile slots that pay frequently.

Also, to make up for the lack of table games, the newer social casinos are launching with a full slate of live dealer games. Roulette is king with the classic live roulette option as well as Auto and Gravity Roulette. Blackjack is also available with Gravity Blackjack. And to add some extra spice, the latest social casinos are now offering live casino games from Playtech.

Proven Strategies to Expand Your Dental Practice in 2025

A handsome man is sitting in a chair at a woman's appointment at the dentist's office.

The dental industry is evolving rapidly, and in 2025, growing your dental practice demands more than just exceptional clinical skills. In a world driven by technology, patient-centric services, and innovative marketing strategies, successful expansion requires embracing new methodologies and being proactive about meeting patient expectations. Whether you’re looking to increase patient acquisition, enhance service offerings, or create a unique practice experience, adopting the right growth strategies is key to standing out in a competitive market. In this article, we will explore actionable strategies for growing your dental practice and reaching new heights of success in 2025.

Embrace Digital Marketing Trends

Digital marketing is a cornerstone of practice growth, and in 2025, staying up-to-date with the latest trends is crucial. Patients are increasingly searching for dentists online, which makes it essential to have a robust digital presence. Your website should be optimized for both user experience and search engines, incorporating relevant keywords to rank highly in local searches. Moreover, utilizing targeted ads on platforms like Google and Facebook can bring in more potential patients who are actively looking for dental services. Engaging content, such as blog posts and educational videos, also builds credibility and positions your practice as a go-to resource for dental health information.

Social media is another powerful tool that cannot be overlooked. It allows you to connect with your community, share patient success stories, and promote your services in a personal, engaging way. Posting consistent and relevant content on platforms like Instagram and TikTok can also increase visibility and build trust with prospective patients. To enhance patient engagement, consider incorporating giveaways or interactive posts that encourage followers to interact with your brand.

Focus on Patient Experience and Convenience

The patient experience plays a significant role in practice growth, and modern patients expect convenience and personalized care. Streamlining administrative processes can make a big difference, from simplifying appointment scheduling to offering various communication options such as text reminders, email confirmations, and online portals for paperwork completion. Patient satisfaction begins with ease of access and transparency, which will help make their experience with your office as seamless as possible.

In addition, consider offering flexible office hours, such as evening or weekend appointments, to accommodate busy schedules. Offering various payment options, including financing for expensive procedures, also enhances accessibility, enabling more patients to choose your practice. By catering to patient preferences and needs, you’ll be building lasting relationships that will ultimately drive loyalty and referrals.

Invest in Modern Technology

Staying ahead in the dental industry requires continuous investment in advanced technology. In 2025, patients will be more educated and value practices that offer the latest in dental innovations. Modern technology such as digital X-rays, 3D imaging, intraoral cameras, and CAD/CAM systems can improve diagnostics and treatment accuracy, ensuring patients receive the highest quality of care. This not only increases the confidence patients have in your practice but also enhances treatment outcomes.

Additionally, incorporating teledentistry can be an excellent way to expand your services and make consultations more accessible. Teledentistry allows you to provide virtual consultations, offer follow-up care, and discuss treatment options with patients from the comfort of their homes. Patients value the convenience of remote services, and offering virtual visits will differentiate your practice and open up new avenues for patient engagement.

Enhance Your Online Reputation

In 2025, your practice’s online reputation can make or break your growth potential. Word-of-mouth has gone digital, and potential patients rely heavily on online reviews when deciding on a dental provider. Actively managing your online reputation and encouraging satisfied patients to leave reviews on platforms like Google My Business, Yelp, and Healthgrades is essential for credibility.

The way you handle negative reviews also speaks volumes about your practice. Rather than ignoring complaints, responding professionally and offering solutions demonstrates that you care about patient feedback. Building an active review management strategy will not only attract new patients but also create a positive image that helps you stand out among competitors.

Leverage Data Analytics and Patient Insights

Data-driven decision-making is vital for maximizing practice growth. With the right analytics tools, you can gain insights into patient demographics, appointment trends, and referral sources. Using the absolute best dental software for clinics and understanding your patient base allows you to tailor your services and marketing campaigns more effectively. For instance, tracking which services are most popular can help you design targeted promotions and increase patient interest in complementary treatments.

Moreover, data analysis can also be useful in identifying no-show patterns or gaps in patient care, enabling you to implement strategies to address these challenges. Predictive analytics can play an integral role in predicting patient needs and behavior, which can help you develop personalized outreach programs, thereby enhancing patient retention.

Create a Positive and Motivated Team Culture

The importance of building a motivated and engaged dental team cannot be overstated. Your team members are the face of your practice, and their attitudes and enthusiasm directly influence the patient experience. A positive work environment, consistent training, and recognition of staff achievements are crucial to creating an atmosphere that attracts patients and fosters trust. Offering opportunities for continuing education keeps the team up-to-date on best practices and instills a sense of professional growth.

An empowered team will not only provide excellent service but will also be your practice’s best advocates. Encourage staff members to participate in community events and share their experiences online. Their personal touch can make patients feel more connected to the practice, enhancing loyalty and the likelihood of patient referrals.

Growing your dental practice in 2025 requires a strategic approach that integrates digital marketing, patient experience, modern technology, and a motivated team culture. By focusing on building a strong online presence, enhancing convenience for patients, embracing new technologies, and leveraging data to drive decisions, you can effectively attract new patients and foster long-term loyalty. The dental industry will continue to evolve, and those who adapt to the changing landscape will find themselves not only surviving but thriving. With these strategies in place, your practice can navigate the challenges of 2025 and achieve sustainable growth well into the future.

Relationships Form the Basis of Our Culture

Remote work

In the heart of Oklahoma, First United Bank stands as a beacon of community and connection, extending its reach across Oklahoma and Texas with about a hundred locations and nearly 2,000 employees. With assets amounting to approximately $16 billion, this financial institution is not just about numbers but about nurturing relationships. Melissa Perrin, who has been with First United Bank for two decades, passionately speaks about the importance of workplace culture and the bank’s dedication to its people in her interview with me.

A Commitment to Relationships

Melissa Perrin, who oversees HR, learning and development, marketing, facilities, and communications at First United Bank, emphasizes that relationships form the bedrock of the bank’s culture. “We are a purpose-driven organization centered on the values of faith, family, integrity, high performance, learning, and service. Relationships are a big piece of our business,” Perrin explains. This commitment to relationships is evident in the bank’s approach to community banking, where personal connections with customers are prioritized.

The significance of in-person interactions is a recurring theme in Perrin’s narrative. “We feel like we can build healthy relationships best when we’re in person,” she asserts. The COVID-19 pandemic, however, posed a unique challenge to this philosophy, pushing the bank to adopt remote work temporarily. As the situation evolved, First United Bank gradually transitioned back to in-person work while retaining some flexibility. “We have some teams following a three-to-two schedule—three days in the office and two days remote,” Perrin says. Despite the option for remote work, the bank encourages in-person attendance to foster fellowship and build connections.

Navigating Remote Work with Reluctance

Despite the option for remote work, the bank encourages in-person attendance to foster fellowship and build connections.

Perrin admits to a certain reluctance about remote work due to the potential impact on relationship-building. “We prefer everyone to be in the office because we love that opportunity to be together and fellowship,” she notes. However, the bank recognizes the necessity of flexibility for specific roles, especially in recruitment and retention. Positions in accounting and finance, for instance, often operate remotely due to industry trends and staffing challenges.

The bank’s approach is pragmatic, balancing the need for in-person interaction with the realities of a geographically dispersed workforce. “We try to help support each team and their needs as well,” Perrin explains. This tailored flexibility allows First United Bank to remain competitive in the job market while maintaining its cultural integrity.

Building a Strong Culture in a Hybrid Environment

Maintaining a strong corporate culture in a hybrid work environment requires deliberate efforts. First United Bank has implemented several strategies to ensure that remote work does not erode the sense of community and connection among employees. “We have a commitment to our culture as well as to what that looks like working together,” Perrin emphasizes.

One key aspect is the expectation for remote workers to keep their cameras and microphones on during virtual meetings, adhering to the bank’s dress code and actively participating. Additionally, certain meetings are designated as in-person only, ensuring critical face-to-face interactions. “There are specific meetings that are critical to our culture and strategy. We have identified these meetings and communicated that they are intended for in-person only and no virtual option is offered,” Perrin says.

Furthermore, the bank encourages teams to coordinate their remote workdays to ensure they are all in the office together at least once or twice a week. This approach fosters team cohesion and facilitates those invaluable hallway conversations that often lead to significant learning and development.

Fostering Growth and Mentorship

For early-career employees, in-person interactions are particularly crucial. Perrin is a strong advocate for being physically present in the workplace to build relationships and gain exposure to different aspects of the organization. “I always encourage our young leaders to be here and to be out and about, seeing and learning from others,” she says.

First United Bank has also established formal mentoring programs to support employee development. During the onboarding process, new hires are paired with mentors who continue to check in on them beyond the initial 90 days. Additionally, the bank’s “Elevate U” program targets recent college graduates and high-potential employees, providing them with a structured development path through various rotations and mentorship opportunities. This program aims to cultivate future leaders within the organization by giving participants a comprehensive understanding of the bank’s operations and culture. In my experience helping clients overcome the frustrations and challenges associated with hybrid work policies, an effective mentoring program is essential.

A Vision for the Future

“We’ve been dedicated to helping each of our employees craft their purpose statement and identify their core values,” Perrin shares.

As First United Bank navigates the intersection of flexible work and culture building, it remains committed to aligning individual purpose with organizational goals. The bank has been dedicated to helping employees craft their personal purpose statements and values, integrating them into their professional lives. “We’ve been dedicated to helping each of our employees craft their purpose statement and identify their core values,” Perrin shares.

In addition to personal development, the bank conducts surveys to measure its success in delivering on its purpose and values, gathering feedback from employees, customers, and the community. This holistic approach ensures that the bank remains true to its mission while continuously improving its impact.

Ultimately, the culture at First United Bank is not shaped by a single initiative but by a myriad of efforts that collectively create a supportive and engaging environment. From structured mentoring programs to fostering in-person interactions, every aspect of the bank’s operations is designed to strengthen relationships. “It’s all of these little things that come together and just make it a great place to work,” Perrin concludes.

First United Bank’s story is a testament to the power of relationships in building a thriving organizational culture. As the bank looks to the future, it will undoubtedly continue to prioritize connections, both in person and through flexible work arrangements, ensuring that its employees remain engaged and passionate about their work.

About the Author

Dr. Gleb Tsipursky

Dr. Gleb Tsipursky was named “Office Whisperer” by The New York Times for helping leaders overcome frustrations with hybrid work and Generative AI. He serves as the CEO of the future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote seven best-selling books, and his two most recent ones are Returning to the Office and Leading Hybrid and Remote Teams and ChatGPT for Thought Leaders and Content Creators: Unlocking the Potential of Generative AI for Innovative and Effective Content Creation. His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business ReviewInc. MagazineUSA TodayCBS NewsFox NewsTimeBusiness InsiderFortuneThe New York Times, and elsewhere. His writing was translated into Chinese, Spanish, Russian, Polish, Korean, French, Vietnamese, German, and other languages. His expertise comes from over 20 years of consultingcoaching, and speaking and training for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio.

Visual Collaboration Is the Future of Work

Visual Collaboration

By Dr. Gleb Tsipursky

In an era where remote and hybrid work have become the norm, the ways in which teams collaborate have fundamentally shifted. I had the opportunity to speak with Dave Grow, CEO of Lucid Software, about how visual collaboration tools are redefining the future of work. Lucid Software, a leader in visual collaboration, has been at the forefront of this transformation, helping teams to see and build the future faster through more effective, visual collaboration.

The Challenges of Modern Collaboration

Dave Grow acknowledges the challenges that have emerged with the rise of remote and hybrid work. “Collaboration is now harder than ever for many teams,” he states. He identifies three primary pain points:

  1. Loss of Personal Connections: The natural interactions that occur in a physical office are missing, making it difficult to form the deep personal relationships that underpin effective teamwork.
  2. Fragmented Tools and Context Switching: Teams have adopted numerous technologies to bridge the gap left by in-person meetings. However, this has led to workers toggling between apps up to 1,200 times per day, causing distractions and overwhelming feelings.
  3. Lack of Alignment and Productive Meetings: The old ways of working together and sharing ideas in person are no longer viable. Consequently, teams fill their calendars with unproductive meetings that lack structure and accountability.

Addressing Meeting Fatigue and Enhancing Asynchronous Communication

One solution to these challenges is the strategic use of asynchronous communication. Dave emphasizes the importance of establishing clear norms around communication methods. “We need to decide when to meet, when to be in person, and what communication can happen via Slack, Teams, or email,” he explains. He also stresses the need for making meetings more valuable and effective, which can reduce the number of meetings overall.

We need to decide when to meet, when to be in person, and what communication can happen via Slack, Teams, or email.

Asynchronous communication can replicate some of the spontaneous interactions that happen in an office. For instance, using an application like Lucidspark, teams can prepare for meetings by sharing ideas and feedback on a virtual whiteboard beforehand. This way, when they come together, either virtually or in person, they can dive straight into deeper discussions and decision-making.

The Role of Visual Collaboration

Visual collaboration is at the heart of Lucid Software’s offerings. Dave explains that visual tools are particularly effective for complex tasks such as ideation, planning, and process design. “Describing a process in text alone can get really complex, really fast,” he notes. Visualizing these processes makes them easier to understand and collaborate on.

Dave also points out that while text-based communication is useful for simple day-to-day interactions, it should be complemented by visual collaboration. For example, brainstorming sessions are more productive when team members can see and interact with ideas on a shared canvas rather than just talking about them.

The rise of AI, including both text-based and image generation tools, is poised to further transform visual collaboration. Dave sees AI as an opportunity to enhance how visuals are created and interacted with. “Some users will want to type or talk out their ideas and have them visualized quickly, while others will prefer the traditional drag-and-drop format,” he says. AI can assist in formatting and structuring visuals, making it easier to convey information compellingly.

Reinventing Work for the Future

Looking ahead, Dave urges leaders to commit to reinvention. The initial response to remote work was often to replicate in-person processes via video conference, which is insufficient. He advocates for a deliberate rethinking of how work and collaboration are conducted.

Dave advises companies to rationalize their technology stacks. Many teams have adopted disparate technologies in recent years, and now it’s time to streamline and choose the most effective tools.

Investing in manager training is also crucial. Managers play a more elevated role in remote and hybrid work environments, and they need the right skills and understanding of AI and other technologies to lead effectively. Indeed, when I work with clients on overcoming frustrations with both hybrid work and generative AI, manager training is at the forefront of such discussions.

Lastly, Dave advises companies to rationalize their technology stacks. Many teams have adopted disparate technologies in recent years, and now it’s time to streamline and choose the most effective tools. Lucid’s end-to-end visual collaboration platform is designed to replace multiple point solutions, reducing context switching and enhancing productivity.

Conclusion

As visual collaboration becomes increasingly central to modern work, businesses must ask themselves why they aren’t leveraging these tools. According to Gartner, by the end of 2024, visual collaboration applications will be at the center of 30% of team collaboration experiences. If your team isn’t already using visual collaboration tools, now is the time to start.

Dave Grow’s insights highlight the transformative potential of visual collaboration. By addressing modern collaboration challenges, enhancing asynchronous communication, embracing AI, and committing to reinvention, businesses can build a more connected, productive, and innovative future of work.

About the Author

Dr. Gleb Tsipursky

Dr. Gleb Tsipursky was named “Office Whisperer” by The New York Times for helping leaders overcome frustrations with hybrid work and Generative AI. He serves as the CEO of the future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote seven best-selling books, and his two most recent ones are Returning to the Office and Leading Hybrid and Remote Teams and ChatGPT for Thought Leaders and Content Creators: Unlocking the Potential of Generative AI for Innovative and Effective Content Creation. His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business ReviewInc. MagazineUSA TodayCBS NewsFox NewsTimeBusiness InsiderFortuneThe New York Times, and elsewhere. His writing was translated into Chinese, Spanish, Russian, Polish, Korean, French, Vietnamese, German, and other languages. His expertise comes from over 20 years of consultingcoaching, and speaking and training for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio.

Is the Caribbean the Next Investment Hub?

By Anthon Garcia

Though historically overlooked, the Caribbean is now swiftly becoming a crucial hub for private investment. By 2024, analysts forecast that the region will have a total capital raised worth $335.6 million. Pivotal to this growth are venture capital and private equity firms that believe in Caribbean businesses’ entrepreneurial spirit.  

More often than not, countries in the Latin America and the Caribbean (LAC) region are not the first thing that comes to mind when it comes to investments. Talks about private investments, especially in the global context, often revolve around clusters like Silicon Valley, London, Shanghai, and the UAE.  

If we look at historical data, the World Bank reveals that venture capital funding for startups in LAC has lagged behind other regions. But the region is catching up — with LAC startups receiving an unprecedented VC funding outpour worth $18.5 billion in 2021. Boasting a staggering 288% increase in value from 2020, the region was the fastest-growing in terms of venture funding.  

Growth drivers 

The World Bank points to three key factors for this growth: increased demand for digital services as prompted by the COVID-19 pandemic, investment from deep-pocketed, non-domestic investors, and a robust local startup ecosystem.

The Caribbean, in particular, has emerged as a promising hotbed for investments. Statista forecasts that the total capital raised could hit $335.6 million in 2024.  

There also seems to be a growing awareness among entrepreneurs about the benefits of VC funding. As the World Bank states, “VCs provide ‘smart money’ to young, innovative companies that can disproportionately contribute to economic growth, yet have difficulty in attracting financing.”

Additionally, the Caribbean has also witnessed the rise of local venture capital firms and angel investor networks. And they help fuel investments in the region’s startups and early-stage companies.  

One such example is Esther Ventures. 

Supporting Caribbean businesses 

Launched in 2016, Esther Ventures is armed with “the vision of making a positive impact on the Caribbean business landscape by supporting companies in a way that focuses on the realities of the Caribbean.” 

In an interview with The World Financial Review, Managing Partner Javette Nixon shares what makes Caribbean businesses particularly appealing.

“Caribbean businesses are uniquely positioned at the intersection of tradition and innovation. With a strong entrepreneurial culture, rich creative resources, and proximity to North and South American markets, the region offers significant potential for growth,” Nixon shares. 

He also describes local entrepreneurs as “problem solvers, who are deeply connected to their environments’ cultural and social contexts, which often leads to the development of solutions that are economically viable and socially impactful.”  

Barry O’Brien, Co-founder and Group CEO of Williams Caribbean Capital (WCC), echoes the same sentiment. WCC is an award-winning impact investment, private equity (PE), and renewable energy asset development business.

However, O’Brien says the Caribbean’s relative lag in terms of investments can, in fact, work in its favour. 

“The Caribbean has advantages and disadvantages as an environment for scaling businesses. The advantages include being able to replicate successful models across other markets in the region, as Caribbean markets can be a number of years behind more developed markets,” he explains, adding the WCC has successfully done so with its Williams Renewable Energy and IT Company SCG Growth Partners.

However, Caribbean entrepreneurs also have many hurdles to overcome. 

“Caribbean entrepreneurs often face several challenges when accessing venture capital, including limited access to finance, insufficient infrastructure, and the small size of local markets. The region’s complex regulatory environment can also pose significant hurdles,” Nixon says. 

Meanwhile, O’Brien remarks, “Some of the challenges for startups include the unavailability of seed funding and lack of VC companies, the small scale and population in many markets, difficulty with currency exchange and finding suitable, qualified, and experienced workforce, unfit regulations, and the need to educate the marketplace on products that exist elsewhere.” 

This is where VCs and PEs come into play. 

Beyond financial support 

Beyond providing financial capital, Esther Venture are committed to offering strategic guidance, mentorship, and access to networks that can accelerate growth.

“By leveraging our relationships within the Caribbean and international markets, we help entrepreneurs overcome the barriers to scaling their businesses. This is a process that admittedly takes us a longer time from the initial interest to transactions and exits, but building these capacity-building initiatives into the funding makes for a more personal and integrated approach,” Nixon notes. 

Some of the companies they have invested in include Zoombridge Solutions Limited, an entity that offers data disruption and technology-driven solutions in the region, and First Cloud, a trusted Technology Success Partner (TSP). 

Your True Shade Cosmetics — the first Caribbean cosmetics beauty line to be certified by Cruelty-Free International in the UK — is another success story. Founded by Jamaican entrepreneur Dianne Plummer, the brand provides a variety of eco-friendly skincare and cosmetic products designed for diverse skin tones and formulated without harmful chemicals.

Commenting on his VC’s role in the brand, Nixon says, “Through Esther Ventures’ investment and support, Dianne was able to expand her manufacturing capabilities and strengthen her research and development initiatives, enabling Your True Shade to become a trailblazer in natural skincare innovation within the Caribbean and beyond.” 

Investment criteria 

When looking for businesses to invest in, Nixon prioritises investments in businesses with strong leadership, innovative strategies, and scalability, particularly those that drive social and economic change in sustainable development sectors. 

Among the emerging sectors he says is ripe with opportunities are tech (e.g., fintech, agritech, and data solutions), sustainable energy, and healthcare.

Like venture capitalists, PEs like WCC invest in innovative projects. WCC is particularly investing in the renewable energy sector, which is a rapidly growing and evolving industry. 

When evaluating prospects, O’Brien says that they have a number of criteria.

“Assuming that the project is viable financially, we need to explore the potential environmental impact of the project. We do this in a number of ways, including calculating the kgs of CO2 that would be offset by the project and social and environmental impact,” he shares.

Since its establishment in 2017, WCC has distinguished itself as the sole issuer of certified green bonds in the Caribbean. So far, they have successfully launched five green bond issuances to finance photovoltaic (PV) solar projects.  

Caribbean proves its spot on the investment map 

Underlining the importance of private equity in accelerating the Caribbean’s growth, O’Brien notes, “The Caribbean will continue to develop with increased sums of private equity available to drive business ventures.”

For him, it’s only inevitable given the substantial returns that investors reap.

Such prospects are promising; they open opportunities for the world to see more exciting entrepreneurial stories unfold across the Caribbean’s business landscape.

This is why Esther Ventures remains “focused on investing in businesses that not only have a clear growth trajectory but also contribute to the overall economic development of the region.” And one of the recent investments they take pride in is in the agro-processing space, specifically a company that processes organic honey from the Blue Mountains, the longest mountain range in Jamaica. 

“We are super excited about its growth prospects and what that will mean for smallholder farmers who support its business model,” Nixon enthuses.

But as much as private entities help, the public sector is another story.

According to O’Brien, there are large sums of private capital in banks in the Caribbean that are available — and can be unlocked by impact investment once a business case is proven valid.

Nonetheless, no matter the source of funding, one thing is clear: the Caribbean market is ripe with potential. And with venture capitalists and private equity investors like Javette Nixon and Barry O’Brien at the helm, a more vibrant era of business for the region is not too far-fetched.

About the Author 

Anthon Garcia

Anthon Garcia is an award-winning journalist and book editor based in Dubai, United Arab Emirates. He currently writes freelance for Economy Middle East, Energy and Utilities, Inc. Arabia and Cityscape Intelligence. He graduated with an AB English degree from the University of the Philippines and an MBA from Western Global University.

Preventing Cloud Assets From Becoming a Serious Security Liability

Cloud Security

By Trevor Dearing

Cloud infrastructure is pivotal to the financial sector; however, it also introduces new cyber risks. Trevor Dearing at Illumio argues that there’s a fundamental lack of understanding when it comes to cloud security. So, how can organisations gain a better understanding of cloud security and improve their cyber resilience?   

The cloud remains a top priority across multiple industries, with Gartner estimating that global spending will increase by 20.4% this year to exceed $675bn. The financial sector is at the forefront of this trend, and the cloud is frequently highlighted as a central pillar in the future of banking.  

Cloud infrastructure is pivotal to the industry’s rapid digital transformation. Research from Illumio shows that 98% of financial organisations already store sensitive information in the cloud, and 85% use it to run high value applications.

But while cloud migration has allowed institutions to reap the benefits of greater efficiency and new operational models, it has also exposed the sector to new cyber risks. Highly organised gangs are taking an aggressive approach to exploiting today’s highly interconnected digital infrastructure and financial organisations must urgently improve their resilience against these threats. 

Why the cloud poses a security risk 

While the financial industry has always faced a greater criminal threat than most, the International Monetary Fund (IMF) recently warned of a growing volume of cyberattacks on the sector. Along with more organised and aggressive adversaries, the growing threat is strongly connected to increased cloud adoption. The cloud is a primary target for threat actors seeking to breach financial networks due to its central role in hosting data and services. 

Illumio’s research found that nearly half (47%) of all data breaches in financial organisations in the last year originated from the cloud. These breaches cost an average of $6 million – significantly higher than the global average of $4.1 million across all industries.

The IMF also found that the cost of the most expensive incidents, known as extreme losses, has climbed to $2.5bn. The impact of these extreme losses has increased fourfold since 2017.  

The pressure for rapid cloud migration is a factor here, with organisations failing to align their security controls with the pace of their expanding infrastructure. 

Just 38% percent of respondents in Illumio’s research said they had a strong understanding of the risk exposure around their cloud infrastructure, and almost all said they needed better visibility into their environment. The problem is many are still reliant on security measures like traditional network firewalls that were designed for on-premises environments and are unfit for the needs of the cloud.  

This lack of visibility is an even greater risk with the interconnected nature of the cloud, where it’s easier for attacks to spread. Indeed, 40% of financial organisations in Illumio’s research believe it would be easy for attackers to find weaknesses in their environment and move laterally in a cloud breach.  

Increasingly attackers access sensitive data or disrupt operations through service providers without breaching financial organisations directly. The IMF report warns of the risks around the dense web of third-party IT service providers surrounding financial institutions. Monitoring and managing security risks stemming from third parties also forms one of the central pillars of the upcoming Digital Operational Resilience Act (DORA) regulation. 

The breach reported by Santander in May, for example, is reported to have stemmed from cloud storage provider Snowflake. The incident is believed to have impacted the data of around 30m Santander customers. 

Strengthening cloud security through segmentation  

Financial organisations must act quickly to get ahead of the criminal groups targeting their cloud infrastructure. The priorities are to harden cloud environments against intruders and minimise disruption when a breach does occur.  

Network segmentation is increasingly recognised as a critical approach for achieving these aims. 90% of respondents in Illumio’s research said segmentation of critical assets as a necessary step in securing cloud-based projects. 

Segmentation is an extremely effective security measure for the interconnected nature of the cloud because it divides environments into separate sections. Each area can only be accessed with proper authorisation, preventing attackers from freely moving between different applications and systems. 

This drastically slows attackers seeking to move through the environment to exfiltrate valuable information or deploy targeted ransomware to encrypt data and systems. It also helps mitigate the inherent risk of interconnected cloud environments, preventing attackers easily exploiting connectivity with trusted partners and suppliers. 

The need for a Zero Trust approach 

Financial organisations are under intense pressure to be efficient and agile. Despite the growing cost of a breach, firms are strongly averse to security measures that may negatively impact their operational performance.

As such, network segmentation must be implemented in a way that blocks malicious actors but allows legitimate users and traffic to pass unimpeded.

One of the best approaches for achieving this is the Zero Trust security model, based on the principle of “never trust, always verify.” The strategy is a reversal of the usual default where trust is inherently given to users that pass simple checks with basic credentials. Instead, access requests will only be granted when risk-based verification requirements are met. The system can be set up so that legitimate users can easily pass authentication with no delay. 

Central to a Zero Trust architecture is Zero Trust Segmentation (ZTS), segmentation using the principles of Zero Trust. ZTS enables organisations to see all interactions across their hybrid, multi-cloud environments and applies the ‘always verify’ principles to network segmentation. This prevents intruders from moving between different network areas simply because they have passed initial verification checks to enter the network. 

Unlike traditional segmentation approaches that add risk and complexity to organisations, ZTS is highly dynamic, enabling financial organisations to easily adapt to the changeable nature of the cloud without the need for resource-heavy manual interventions. This is even more valuable when it comes to managing secure access for an increasingly large web of third-party suppliers using a myriad of different cloud services. 

Finally, ZTS is ideally suited for meeting DORA’s aims in increasing financial cyber resilience. Implementing an effective segmentation strategy addresses core pillars of the regulation including risk management and third-party management capabilities. 

Building resilience in the cloud 

The cyber threat to the financial sector is only likely to escalate further as emboldened criminal groups refine their techniques. But financial firms are no strangers to fending off criminals, and have countless years of experience in creating checks and processes around identity verification. By applying the same rigorous approach to the growing cloud environments, organisations can protect customer data and ensure critical systems are resilient against disruption.

About the Author 

Trevor Dearing

Trevor Dearing has been at the forefront of new technologies for nearly 40 years. From the first PCs through the development of multi-protocol to SNA gateways, initiating the deployment of resilient token ring in DC networks and some of the earliest use of firewalls. Working for companies like Bay Networks, Juniper and Palo Alto Networks he has led the evangelisation of new technology. Now at Illumio he is working on the simplification of segmentation in Zero Trust and highly regulated environments.   

When it Comes to Inclusion, We Don’t Have to Know Everything, but Every Team Can (and Should) do Something

Team

By Catherine Garrod

For organisations to remain relevant, they need to serve colleagues, customers and communities made up of every demographic. Which represents a responsibility and an opportunity. 

Inclusion is about moving away from one-size-fits-all, towards better serving those that have been historically underserved, or not served at all. And it goes far beyond one person or team with inclusion in their title, updating policies and delivering events. Don’t get me wrong, that work is important, but it’s only the foundation.

The sustainable approach is to embed inclusion into everyday work and decisions made across all teams. 

Your people are full of expertise and understand your organisation’s purpose, but they’re probably more familiar with designing for averages or majority than they are designing for inclusion. They might also be worried about getting inclusion wrong if it’s not an area of their own expertise.

So how can everyone play their part?

Here are five principles that can be adopted in any organisation.  

1. Encourage respectful disagreement  

This principle is for leadership teams. 

Consider how safe it is to tell you something isn’t right, share an alternative perspective or speak up when something doesn’t resonate for people with alternative lived experiences. This is the most basic way to understand if you have an inclusive culture.  

In team discussions, reflect on who gets their voices heard, and who doesn’t. Is it the extroverts? People who have been there the longest? The highest paid? People from overrepresented demographic groups? 

If you spot a trend, develop a familiar set of questions to encourage respectful disagreement. Here are some examples:  

  • What does everyone else think?
  • What would be the risk if we get this wrong?
  • What other ideas could we consider?

Encouraging respectful disagreement equips the team to learn from multiple perspectives around one idea or issue. And remember, you’re encouraging the team to assess the idea, not the person who presented it. 

2. Embed inclusion into design standards 

This principle is for communications, marketing, digital and learning teams. They’re typically working from a set of standards already, so this is usually a simple update. 

Here are some examples that could be added to design standards:

  • Diverse mix of people in images  
  • Dyslexia friendly fonts 
  • Subtitles on videos 
  • Options to adjust font size, contrasts etc 
  • Simple language for cognitive processing 
  • Keep text separated from images (for screen readers) 
  • Use language that unites us e.g. ‘we’ and ‘our’ 
  • Etc. 

The people in these teams are storytellers and create the content people interact with most often. And they’re in a great position to repeatedly and consistently reflect an inclusive organisation.  

3. Disaggregate data (no more averages) 

This principle is for everyone who analyses and reviews data. 

Whatever you use to track people related success, break it down by demographic to understand who is having the best and worst experiences. 

You’ll usually find that people from overrepresented groups are being overserved. And realise that their population size and relative weighting, has been masking the lesser experiences of people from underrepresented groups.

Here are some examples for where you can break data down by demographic groups: 

Colleague  Customer  Community 
  • Engagement survey 
  • Job applications 
  • Interviews 
  • New hires 
  • Recognition 
  • Promotions 
  • Redundancies 
  • Leavers 
  • Conversion 
  • Retention 
  • Satisfaction 
  • NPS 
  • Complaints 
  • Referrals 
  • Feedback groups 
  • Volunteer days 
  • Donations 
  • Outreach 
  • Collaborations 
  • Work experience 
  • Feedback groups 

Start with your all-important metrics. These are typically the things you review every month or quarter. Then build your data insight maturity from there. 

4. Build deliberate diversity into research, design and testing

This principle is for people working in consumer insight, brand, business development, building design, digital design, employee experience etc.

Most of our thinking is automatic and based on our own experiences and what feels familiar. Automatic thinking is pretty reliable when making decisions about our own lives, but it is unreliable when we’re developing products or services for other people. So feedback needs to be gathered from deliberately diverse groups to help mitigate bias.

Imagine you want to get feedback from 100 people, set some principles for making sure the feedback community is diverse e.g.: 

  • 50% women and 50% men 
  • No more than 70% white 
  • At least 10% LGBT+ 
  • At least 20% disabled 
  • 15% neurodivergent 
  • 30% parents 
  • 20% carers 
  • Etc.

Then collaborate with customer facing teams, third party researchers, colleagues in employee networks etc. to meet the criteria. A similar logic should then be applied to design and testing, to be confident you’ve considered a broad mix of people’s experiences and needs.

Depending on the nature of the work, you might want to over index on specific demographics. For example – tech teams testing platform accessibility will need more people with visual impairments. 

When it comes to sign off, Executive and Board teams can routinely ask: 

  • What do we know about who benefits most and least?  
  • How confident are we that the approach is inclusive?

5. Widen the gates for hiring and career progression 

This principle is for hiring managers, talent management, and recruiters.

Consider the last 10 people hired or promoted and see how similar they are to the hiring manager. Did they have a similar education profile? Industry background? Hair colour? Height? Communication style? Post code?

You might think I’m exaggerating, but I’ve been in teams where we all had blonde hair and a similar work profile. And I’ve seen so many leaders realise they’ve been hiring in their own image. If this is resonating, that pesky automatic (biased) thinking will have played a part in favouring familiarity. 

Recruiters can help with diverse short lists, tracking diversity data etc, and they can also help with guidelines for hiring managers. The goal is to equip hiring managers to look at their existing team and recognise all the brilliant skills and experiences they already have. Then use any vacancies as an opportunity to bring in or promote people with new skills and experiences. And go out of their way to make those people welcome when they get there. 

Inclusion is both broad and complex. But it’s also simple when organisations are deliberate about it, and the people working there are guided to understand their part to play. Because unless you’re consciously including people, you’re almost certainly unconsciously excluding people.

About the Author

Catherine Garrod

Catherine Garrod is the founder of Compelling Culture, author of Conscious Inclusion: How to ‘do’ EDI one decision at time*, and guest lecturer for Executive MBA programmes at Cambridge Judge Business School. 

She works with organisations to help them remain relevant, by identifying any gaps in experience for people from underrepresented and overrepresented groups. Then guides them to take action to boost the experience for colleagues, customers and communities.

Catherine’s pragmatic advice and guidance makes inclusion feel doable. Rather than top-down change initiatives involving huge teams, she equips leaders and their teams to embed conscious inclusion into everyday decisions that impact other people. 

She believes when employees can be themselves and influence how things are done, their lives are better, and they’re more creative and better problem solvers. And when consumers are authentically represented in media, products and services, organisations and the communities they serve to thrive. 

Catherine led Sky to become the Most Inclusive Employer in the UK, with 80% of teams increasing their diversity. Now as a consultant, clients using her inclusion diagnostic are achieving a 15% improvement within 18 months.  

*shortlisted for the 2024 Business Book Awards 

Essential Financial Prep: How to Get Your Finances in Order Before Traveling?

Essential Financial Prep

By Ashley Nielsen

Getting your finances in order before traveling can make a huge difference in your overall experience. A little planning and preparation can help you avoid unnecessary stress and ensure you have a great time without worrying about money. Here’s a simple guide to help you get your finances ready for your next adventure. 

Create your travel budget 

Start by estimating the costs of your trip, including flights, accommodation, food, activities, transportation, and additional expenses like travel insurance. Research these costs thoroughly to avoid underestimating your expenses. Understanding the average daily spend in your destination can also help you set realistic expectations. Include a buffer in your budget for any unexpected expenses that might arise, such as emergencies or last-minute changes to your itinerary.  

Once you have a clear picture of your expected costs, set a budget that aligns with your financial situation. This budget will serve as a guide for your spending before and during your trip. Use budgeting apps or spreadsheets to track your expenses against your budget. 

Save in advance 

To finance your trip, set clear savings goals based on the estimated costs of your trip. Determine how much you need to save and the timeline you have before you travel. Divide the total amount by the number of weeks or months available, which gives you a weekly or monthly savings target.  

Automating your savings account is a practical step that can make reaching your travel goals easier. Set up automatic transfers from your primary account to a dedicated travel savings account. This not only ensures that you consistently save but also reduces the temptation to spend the money on other things. By keeping your travel funds separate, you can more clearly see your progress and stay motivated to reach your goal. 

Pay off your debts 

Before embarking on your trip, it’s wise to focus on paying off any high-interest debts you might have, such as credit cards. High-interest debts can accumulate quickly, and reducing or eliminating these balances before traveling can help you avoid accruing additional interest charges while you’re away. This proactive approach will give you more financial freedom during your trip, as you won’t have the burden of ongoing debt payments in the back of your mind. 

Avoid taking on new debt to finance your travels, as this can lead to financial strain upon your return. Traveling debt-free is ideal because it allows you to enjoy your trip without the worry of how you’ll pay for it later. Consider setting aside funds specifically for travel to avoid the need for borrowing, ensuring a more stress-free financial experience. 

Check your credit cards 

Review your credit cards to understand any potential fees or benefits they offer while traveling. Check if your cards charge foreign transaction fees, as these can add up quickly when making purchases abroad. If your current cards have high fees, consider applying for a travel-friendly credit card with no foreign transaction fees, which can save you a significant amount of money on international purchases. 

Additionally, take advantage of any travel benefits your credit cards might offer, such as travel insurance, rewards points, or access to airport lounges. Many credit cards offer perks that can enhance your travel experience, like rental car insurance or emergency assistance services. Familiarize yourself with these benefits before your trip to make the most of them and potentially reduce your overall travel expenses. 

Plan for emergencies 

It’s important to set aside an emergency fund specifically for your trip to cover any unexpected situations. Emergencies can include anything from medical issues and accidents to lost passports or extended stays due to unforeseen circumstances. Having a financial buffer ensures that you’re prepared to handle these situations without the added stress of worrying about costs.   

Additionally, due to all the spending you’ll be doing on your trip, this can leave you vulnerable to financial crimes like stolen credit cards. Make sure to monitor your credit and make copies of important documents like your passport, travel insurance, and credit cards. Store these copies separately from the originals, either digitally or in a safe location, to help you recover quickly in case of loss or theft. Knowing you have backup plans and resources in place allows you to enjoy your trip with greater peace of mind. 

Review your bills and subscriptions 

Before you depart, review your regular bills and set up automatic payments to ensure everything is covered while you’re away. This will prevent you from missing any payments and incurring late fees, which can add unnecessary costs to your trip. If possible, pay your bills in advance, especially if you’ll be away for an extended period.  

Consider pausing or canceling any non-essential subscriptions during your trip. Services like streaming platforms or meal delivery kits might not be necessary while you’re traveling, and pausing these can save you money. Review your subscriptions to see which ones can be put on hold, freeing up additional funds for your travel expenses. 

Understand travel restrictions and requirements 

Understand travel restrictions and requirements 

Before traveling, check the entry requirements for your destination, such as visas, vaccination certificates, and any quarantine mandates. Failing to meet these requirements can lead to denied entry, which could result in additional expenses or disruptions to your travel plans. It’s essential to stay informed and prepared to avoid any last-minute surprises.  

Stay updated on local COVID-19 regulations and restrictions, as these can change frequently and impact your travel plans. Understanding the guidelines for your destination helps you plan accordingly, ensuring you have all necessary documentation and understand any health protocols that must be followed. This preparation can help avoid unexpected expenses or delays, allowing for a smoother travel experience. 

Traveling without financial worries 

By taking these steps to prepare your finances before you travel, you can enjoy your trip with peace of mind, knowing you’re financially secure. With a little effort upfront and some careful planning, you’ll be ready to focus on making memories and having fun no matter where you go. Safe travels! 

About the Author

Ashley Nielsen

Ashley Nielsen earned a B.S. degree in Business Administration Marketing at Point Loma Nazarene University. She is a freelance writer who loves to share knowledge about general business, marketing, lifestyle, wellness, and financial tips. During her free time, she enjoys being outside, staying active, reading a book, or diving deep into her favorite music.  

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