Badge lines formed before sunrise, commuter trains filled past standing room, and managers refreshed headcount dashboards as agencies prepared for a reset. President Trump’s January 20, 2025 memorandum delivered a blunt operational direction: end broad remote work and restore full-time, in-person duty stations.
Many leaders treated it as a fast lane back to 2019 norms. Employees who use telework as a disability accommodation read it as a civil rights test, because their workday depends on more than convenience. Many agencies delayed and denied telework requests for those with disabilities despite the widespread use of such accommodations previously, resulting in labor conflicts and lawsuits. That tension sat unresolved until recently, when the Equal Employment Opportunity Commission published federal guidance that tightened the legal and practical limits around any sweeping return-to-office push.
The guidance warned agencies against a blanket approach to denying or rescinding recurring telework accommodations and emphasized individualized assessments. That point matters because a top-down return-to-office order tempts managers to solve compliance with a single line: everyone returns, no exceptions. The EEOC signaled that approach creates legal exposure when disability accommodations sit in the mix.
The commission’s composition amplified the moment. The EEOC regained a working quorum after Brittany Bull Panuccio began service, confirmed by the agency’s tenure announcement. Panuccio joined Chair Andrea Lucas to form a Trump-appointed majority. In that context, the guidance carried extra weight: a pro-Trump majority still drew a compliance boundary that constrained the harshest versions of Trump’s own return-to-office drive.
That boundary sits on federal disability law. For executive-branch employment, the framework runs through the Rehabilitation Act, which bars disability discrimination and requires reasonable accommodation for qualified employees. The EEOC’s FAQ emphasizes a central legal idea: agencies must evaluate whether telework enables an employee to perform essential functions, and they must do that evaluation case by case. Telework can qualify as a reasonable accommodation, and the EEOC has long treated it that way in its telework accommodation guidance, which explains how to assess essential functions and run the interactive process.
The February 2026 guidance also clarified an important management lever. When multiple effective accommodations exist, an agency can select an option other than telework. That line keeps the guidance credible with leaders because it protects operational flexibility. The constraint comes from process and proof. The EEOC warned that rescinding previously granted telework without individualized assessment invites liability when telework functions as the only effective accommodation for a given employee. In practice, that forces managers to define essential functions with precision, document why an in-office requirement matters to the role, and engage employees in a real interactive process rather than a scripted denial.
Private-sector enforcement shows why the EEOC took this stance. For example, the EEOC sued a contractor over an alleged denial of remote work for an employee after a stroke, outlined in the agency’s Osmose lawsuit release. The alleged facts underscore a recurring theme: when duties center on screens, tickets, and customer communications, physical presence often looks less like an essential function and more like a management preference. Courts also back employers when evidence supports in-person essential functions. These outcomes converge on one lesson that the federal guidance reinforces: the facts decide, and the paperwork matters.
The broader workforce trend sharpens the stakes. Labor-force participation among people with disabilities reached record levels in the pandemic era, with remote and flexible work frequently credited as a key driver, according to a SHRM data brief. Leaders who treat telework accommodations as disposable risk shrinking their talent pool at the same moment competition for specialized skills remains fierce.
This episode shows how institutions constrain executive pressure. Even with a Trump-appointed majority, the EEOC put individualized assessment and disability rights ahead of speed, and it gave agencies a clear warning against blanket telework denials under return-to-office mandates. Return-to-office can still move forward, but it must move through the legal gate the EEOC just tightened: a real interactive process, a role-specific essential-function analysis, and a documented decision that respects disability rights while pursuing operational goals.
About the Author
Dr. Gleb Tsipursky was named “Office Whisperer” by The New York Times for helping leaders overcome frustrations with Generative AI. He serves as the CEO of the future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote seven best-selling books, and his two most recent ones are Returning to the Office and Leading Hybrid and Remote Teams and ChatGPT for Leaders and Content Creators: Unlocking the Potential of Generative AI. His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review, Inc. Magazine, USA Today, CBS News, Fox News, Time, Business Insider, Fortune, The New York Times, and elsewhere. His writing was translated into Chinese, Spanish, Russian, Polish, Korean, French, Vietnamese, German, and other languages. His expertise comes from over 20 years of consulting, coaching, and speaking and training for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio.





























































