No one can deny that getting customers in the door is key to a successful business, and business owners always want more customers. Due to the increasing number of customers, it is possible that accidents will happen like a customer tripping and falling, which can lead to an injury.
A customer getting injured within the premises of your store can be a very big issue for you to handle. You should always ensure that the safety of your customers is your number one priority, but you should think about a potential fallout as well. If a customer is injured in your store, here are some of the steps you need to take
Ensure They Are Okay
The first thing you need to do is make sure the customer is okay. Get a first aid trained member staff to help ensure the customer is stable and in proper condition.
You can then put a call through if you think the customer needs proper medical attention. If they don’t need medical attention, help the customer get back on his feet and ensure he leaves the premises safely.
Make Certain Investigations
When you’re sure the customer is doing fine, you should find out the cause of the accident so that you can prevent a recurrence. You also need to know who exactly was at fault in case of a lawsuit, so you know how to properly defend yourself.
You can also ask for any eyewitness to give an account or have security footage saved if there is one.
Contact Your Insurance Company
If an accident does happen inside your business premises, it’s important to contact your insurance company. If you have public liability insurance, then you’ll be in the best position possible in this case. This type of protection will stop you from being out of pocket if the customer makes a claim.
Take Steps to Restore the Image of Your Brand
When an accident happens in your store, it can have a negative effect on your business, especially if the accident is due to your negligence. If you are not careful, it will lead to a reduction in sales, and it can be very difficult to bounce back from it.
The best thing to do is take special measures to rebuild your reputation. This will help limit the damage done and avoid any potential loss in revenue.
When a customer is injured in your store, the outcome can have a lasting impact on your business. Injury can cause major damage to your public image, and you may even become a target of litigation, so it is important you know how to handle the situation the right way. In the event of an accident, follow the steps listed above, and you will protect your business from any potential repercussions.