Securing a decent business reputation and image has become more crucial than ever in today’s highly digitized and competitive world. Given the increasing access to the internet, it now takes mere seconds for people to associate a company’s product or service with its past actions. And although the internet continues to give businesses remarkable communication opportunities, it also keeps opening avenues for criticism and negative feedback.
Your business’s reputation is your most precious asset. A strong brand gets better customer recognition, higher customer loyalty, and more positive word of mouth. Strengthened business reputation also lowers price sensitivity, increases employee motivation, and attracts more clients. Ultimately, your sales go up, and you begin to experience higher profitability.
Several companies are well aware of why business reputation is crucial. However, the problem that arises is how to boost a business’s reputation? To help you out, we have outlined a few essential elements that can considerably improve your business’s image and perception.
Improve your management and customer service
According to Zendesk, almost 58% of customers avoid purchasing from companies with poor customer service. On the other hand, 90% of customers say that customer service is essential when deciding to buy a company’s products/services.
A company’s customer service is part of its management. Hence, if you want to improve your business reputation, you must first enhance your company’s management. Ineffective management not only harms your company’s reputation but also puts your brand at the risk of permanent closure.
An effective way to boost your management and customer service is by providing training to your workforce. You can sponsor academic programs for your top-performing employees, allowing them to update their knowledge base and improve their skillset. Most employers prefer accredited online MBA programs as they’re manageable for working individuals. Since they’ll be attaining education via eLearning, they won’t have to compromise job responsibilities. Additional education and training will encourage workers to expand their skill set, enhance productivity, and improve outcomes. Providing employees with such incentives will increase their confidence in your brand and motivate them to perform better.
Encourage customers to leave positive reviews
Reviews can be a game-changer for your brand. According to Inc., nearly 59% of customers claim to read reviews before making a purchase. 54% read more than one review, and almost 84% of people trust online reviews.
Increasing your positive reviews is an essential step towards boosting your business reputation. Reviews legitimize your business, build customer confidence, and help gain their trust. They also increase your conversion rates, boost sales, and improve your products and services. Positive reviews also leave a massive impact on your SEO ranking. In other words, it is like free marketing for your business.
So, ask your customers to post positive or constructive feedback after their purchase. Also, ensure to offer them some incentive like a discount coupon or store credit for providing a review. It will positively affect your relationship with them and help with retention.
Embrace diversity within your company
Today, people are more aware, concerned, and alert about businesses and their corporate practices. An increasing number of people are boycotting companies with discriminatory cultures. Diversity is one of the hot topics within the corporate world. Customers and clients now prefer doing business with ethically compliant companies that don’t marginalize people and treat everyone equally.
Embracing diversity can thoroughly improve your brand’s image. People start perceiving your brand as socially responsible, humane, and relatable. Inclusivity establishes trust and loyalty that helps in developing a brand’s identity. A diverse workforce leads to more creative ideas, higher customer engagements, and increased financial gains.
Give something back
Every business is part of a community. The simplest way to show your values and ethics is by enhancing your corporate social responsibility.
Participate and partner up with local charities to show people that your business is about more than just selling and earning. Conduct ration drives, public space cleanups, and other such affairs to show you genuinely care about your community. You can also partner up with a medical facility to open pop-up clinics in deprived areas.
Giving back isn’t only about showing the world that you are doing good things. Instead, establishing a socially responsible business philosophy will also enhance employee morale and efficiency.
Consistency is highly imperative in maintaining your image, and we cannot stress this enough. Suppose you start with excellent services and products but begin to compromise on your quality down the line. In that case, you will eventually lose the reputation you gained earlier. It would be best if you remembered that competition is increasing by the minute. If you fail to offer up-to-mark services, customers will instantly switch to other brands.
Therefore, you must always ensure to give your best consistently. And, it’s crucial not to get overconfident with the number of positive reviews.
Business reputation accounts for several things. It directly affects your earning margin, your productivity and either opens or closes doors for you. Over 90% of people believe that business reputation is essential to their venture. Not only that, but a significant proportion of people also believe that business reputation considerably affects sales.
Managing your reputation requires constant effort and a strong plan. If you fail to maintain your business’s reputation, all your hard work will become fruitless.