How Supply Chain Management and Technology Adoption Can be Applied to Enhance the Efficiency and Resilience of Supply Chains in the Hospitality Industry

How supply chain management and technology adoption

By Nigel Barreto

Behind every agreeable stay in a hotel or visit to a restaurant, there are a plethora of suppliers working to ensure that the expectations of guests and diners are met. Clearly, any business that wants to succeed in the hospitality sector needs to focus on its supply chain management.

The dynamic and fiercely competitive hospitality sector serves the requirements and preferences of tourists and customers around the world. For guest happiness and business success in this sector, prompt and effective delivery of goods and services is essential. However, the hospitality supply chain’s complexity as well as unpredictable elements like shifting customer demand and unforeseen disruptions present serious difficulties. The hotel sector is increasingly relying on supply chain management techniques and the use of technology to increase efficiency and resilience in order to solve these difficulties and prosper in today’s fast-changing business landscape.

Supply chain management, a systematic method for managing goods and services from beginning to finish, is essential to guaranteeing the efficient movement of resources within the hospitality sector. The industry has always been characterised by disjointed supply chains, where individual properties and institutions autonomously managed their inventories, shipping, and purchasing. The expectations of customers, who seek seamless experiences whether they are dining at a fancy restaurant or staying at a boutique hotel, are evolving alongside the sector, though.

The purchase process is becoming more streamlined as e-procurement solutions are implemented more widely. This results in increased efficiency, quicker procurement cycles, and additional cost savings.

Visibility is one of the main tenets of supply chain management. Technology has completely changed how organisations track and monitor their supply networks in the modern day. Real-time insight into the movement of commodities is made possible by Internet of Things (IoT) sensors, radio-frequency identification (RFID) tags, and blockchain technology. With such openness, the hospitality industry can keep an eye on inventory levels, manage things that need to be kept at specific temperatures, and guarantee prompt delivery of essential supplies. Managers can make wise judgements, deal with disruptions more skilfully, and optimise inventory levels, cutting waste and expenses, thanks to this improved visibility.

In addition, technology is revolutionising demand forecasting, another crucial aspect of supply chain management. Advanced analytics and machine learning algorithms are able to precisely examine past data and customer trends, allowing organisations to estimate demand more accurately. This entails lowering the dangers of stocking too much or too little of supplies, which will optimise inventory costs and guarantee that customers’ expectations are regularly met.

Another area where the use of technology is fostering advancements is supplier relationship management (SRM). In the past, maintaining connections with suppliers required a lot of labour. Modern SRM software, however, facilitates interactions with suppliers in terms of collaboration, performance monitoring, and communication. Automated systems help firms get better terms and guarantee a steady supply of high-quality goods by giving them more negotiating leverage.

Technology can also be very helpful for inventory optimisation, a crucial part of cost reduction in the hospitality sector. By enabling organisations to use just-in-time inventory methods, inventory management software reduces excess inventory and frees up working capital that can be invested in other areas of the business. This cuts down on expenditure while also lowering the dangers of inventory obsolescence.

The purchase process is becoming more streamlined as e-procurement solutions are implemented more widely. This results in increased efficiency, quicker procurement cycles, and additional cost savings. Robotics and automated guided vehicles (AGVs) are used in warehouse automation to increase order accuracy and speed while guaranteeing that goods are chosen, packed, and transported effectively.

Technology-based solutions for transportation management, such as transportation management systems (TMS), optimise shipping routes, cut down on transportation expenses, and improve the predictability of delivery times. In the hospitality sector, where timely deliveries of fresh ingredients or linens may make or break the guest experience, this is extremely important.

It is impossible to overemphasise the importance of data analytics in risk management. Businesses can efficiently identify and reduce supply chain risks thanks to technology. The ability of hospitality businesses to continue operating in the face of adversity depends on their ability to anticipate unexpected interruptions, such as natural disasters or geopolitical events, and to have backup plans in place.
Technology-enabled supplier diversity lowers reliance on a single source and improves resilience. It is feasible to quickly identify and onboard additional providers, offering a safety net in case of outages.|

The visitor experience is improved by these technological developments, which are not just applicable to the operational facets of the hospitality sector. Self-check-in kiosks, mobile apps, and other technological advancements simplify check-in and check-out procedures, offer individualised services, and enhance the entire guest experience.

However, hazards increase as technological adoption quickens in the hospitality supply chain. Protecting sensitive supply chain data from cyberattacks, which can interrupt operations and harm the reputation of hospitality organisations, becomes essential.

Initiatives related to sustainability can also profit from technology. By choosing fuel-efficient transportation routes and using sustainable materials, it is possible to monitor and lessen the environmental impact of supply chains.

In the hospitality sector, supply chain management and technological integration are now essential, not optional. Meeting the increasing needs of visitors, optimising operations, cutting expenses, and boosting resilience against interruptions are urgently needed. Businesses who successfully include these components will not only prosper in the hotel industry’s ongoing evolution but also establish new benchmarks for operational excellence and customer service. The way forward is to embrace technology, develop trusting relationships with suppliers, improve logistics, protect data, and always keep the needs of the customer first.

Unveiling the Complex Ecosystem: Supply Chains in the Hospitality Industry


To ensure the prompt delivery of goods and services to enterprises like hotels, restaurants, and resorts, a sophisticated system of suppliers, manufacturers, distributors, and service providers cooperate smoothly. The industry’s vitality depends on this complex supply chain, which has a big impact on how well hospitality organisations operate overall and how well they treat their customers.

At first look, the hospitality sector can seem to focus exclusively on giving visitors friendly greetings and unforgettable experiences. However, a carefully planned supply system quietly bustles with activity below the surface, ensuring that every visitor’s demands are supplied precisely.

Think of the busy kitchens of a gourmet dining establishment. A delectable meal’s ingredients are meticulously chosen from a network of vendors; they do not just materialise. Exotic spices, fresh produce, seafood, and meats must all be purchased with extreme care for quality and promptness.

Guests relax peacefully on immaculate bedding in the inviting rooms of a hotel, certain of the excellent condition and freshness of their surroundings. Towels, linens, and other amenities do not, however, automatically refill. These necessities are constantly available thanks to an intricate network of suppliers, manufacturers, and distributors.

Additionally, a supply chain of technology suppliers is necessary for the technology that improves the visitor experience, including high-speed internet, smartphone check-in, and room automation. The technologies that visitors utilise for convenience and enjoyment are guaranteed to blend effortlessly into the hospitality environment thanks to this technological ecosystem.

The hotel sector’s reliance on a smoothly operating supply chain is evidence of its dedication to providing outstanding guest experiences and operational excellence.

The effectiveness of these operations depends on effective inventory control, logistics, and purchasing procedures. Procurement professionals work relentlessly to haggle with suppliers for the best prices while upholding quality requirements. Inventory managers must carefully balance keeping shelves supplied with the correct quantity of products – enough to meet demand, but not too many to incur extra costs.

Teams in charge of distribution and logistics coordinate the complex supply chain to make sure that products arrive on time and in perfect shape. They ensure that the chef has the finest ingredients, the housekeeping team has a surplus of clean linens, and that customers enjoy prompt room service through careful planning and execution.

This supply chain is essentially a maestro leading a symphony of interactions to produce an exceptional visitor experience behind the scenes. The tightly woven supply chain is the silent power that guarantees that guests are greeted with the highest standards of quality when they enter a hotel room, sit down at a restaurant table, or enjoy a resort’s amenities.

As a result, in the hospitality industry, the supply chain is more than just a logistical component; it also serves as a watchdog for customer satisfaction, a catalyst for operational excellence, and the foundation of effective company operations. The harmony that characterises the hospitality sector is orchestrated by it, so its significance cannot be overestimated.

Why does the need arise?

Supply Chains in the Hospitality Industry

In order to meet the changing expectations of visitors, uphold quality standards, keep costs under control, and increase competitiveness, the hospitality sector needs an effective and well-managed supply chain. Additionally, it acts as a strategic asset for resilience, sustainability, and regulatory compliance. Businesses who understand the value of their supply chains are better positioned to survive and adjust to changing conditions in today’s dynamic and competitive hospitality industry.

  1. Guest expectations: Customers in the hospitality sector have higher and higher standards. From the time they make a reservation to the moment they check out, they need flawless experiences. Fresh linens, toiletries, food, and beverages are all immediately provided for guests thanks to an effective supply network.
  2. Quality assurance: In the hotel sector, the importance of product and service quality and safety cannot be overstated. Only products of the highest calibre, safety, and freshness are delivered to hotels and restaurants thanks to effective supply chain management. This is crucial for ensuring guest happiness and averting any future health and safety concerns.
  3. Cost control: Profit margins are frequently constrained in the hospitality industry. By maximising inventory levels, avoiding waste, and negotiating advantageous terms with suppliers, effective supply chain management procedures aid in cost control. For businesses to be profitable and competitive, cost containment is crucial.
  4. Operational efficiency: An effective supply chain simplifies operations, minimising lag time and inefficiencies in distribution, inventory control, and procurement. This results in more efficient processes, quicker service delivery, and higher staff productivity.
  5. Resilience and risk mitigation: The hospitality sector is susceptible to a number of interruptions, such as pandemics, supply shortages, and natural disasters. Businesses may continue operating during difficult times by having a resilient supply chain with backup suppliers and contingency planning, which also helps them avoid revenue losses and reputational harm.
  6. Sustainability: Both businesses and consumers are becoming more and more concerned about environmental sustainability. Local sourcing, waste reduction, and energy conservation are a few sustainable activities that can be supported by an effective supply chain and are in line with more general environmental objectives.
  7. Competitive advantage: Businesses that can consistently provide excellent customer experiences and quality products stand out in a crowded market. By assuring dependability and responsiveness, an effective supply chain gives businesses a competitive edge. This can result in favourable reviews, repeat business, and customer loyalty.



The supply chain is more than simply a logistical backbone in the thriving and constantly changing hospitality sector; it’s the lifeline that supports the efficient delivery of goods and services, assuring the happiness of discriminating customers. Efficiency is not merely a desire but rather a need as we delve deeper into the complex facets of supply chain management within this sector.

Guests relax peacefully on immaculate bedding in the inviting rooms of a hotel, certain of the excellent condition and freshness of their surroundings. Towels, linens, and other amenities do not, however, automatically refill.

The hotel sector’s reliance on a smoothly operating supply chain is evidence of its dedication to providing outstanding guest experiences and operational excellence. Beyond cost reductions, the necessity of supply chain efficiency forms the basic foundation of the success of the sector. Businesses that understand the crucial role their supply chains play in operations are well positioned not only to survive but also to prosper in a world where customer demands are constantly rising and major world events can cause corporate operations to be disrupted. The future of hospitality belongs to those whose supply chains embrace efficiency, resilience, sustainability, and innovation so that they can adapt to the changing demands and preferences of visitors from all over the world.

About the Author

Nigel BarretoNigel Barreto serves as an Assistant Professor in Management Studies at Don Bosco College, Panjim, Goa. Simultaneously, he is currently actively pursuing a PhD programme at Srinivas University, Mangalore, demonstrating his strong commitment to academia and research. Nigel’s research passion is particularly devoted to the dynamic field of the hospitality industry. His scholarly dedication is evident through his noteworthy contributions to research publications in this specialised domain. With his dual roles as an educator and a doctoral candidate, he embodies a commitment to advancing knowledge and excellence in the realm of hospitality management.


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The views expressed in this article are those of the authors and do not necessarily reflect the views or policies of The World Financial Review.