6 Tips to Make Choosing the Right IT Support Company Easier

IT Support

There are plenty of things to consider when starting your own company these days. With so many brands out there, it’s already hard to compete, let alone stand out! Nowadays, if you want your business to be successful, your IT sector needs to be as reliable and as important as the product you sell. Your IT department can make or break your brand, so it’s important to work with someone you can trust. 

Your IT support company needs to be able to deal with and manage a multitude of issues. Finding the right one for your company is crucial, and can be tricky if you’re new to the game and don’t know what you’re looking for. If you want to start or expand your company, but don’t know where to start with your IT sector, you’ve come to the right place! Here are some tips to help you in your decision-making process and make sure you find the right company for the job. Make an informed decision with these 6 tips on how to choose the right IT support company!

1. Prioritize proximity

The first thing you need to be on the lookout for when searching for an IT support company is their proximity to your business. Having your IT support company physically close to you will benefit your company in the long run. Should your firewalls need to be replaced, or your cables need detangling, whatever the issue is, it’s good to have your team close by.  If you’re in or around London, then Mustard IT and similar support companies should do the trick. Make sure to choose a close-by IT support company to save you both time and money, and to get the proper help you need when you need it.

2. Experience with your field and size

When choosing an IT support company, it’s important to pick one with the right expertise. The company you choose to work with should have experience not just with their field, but with your field of work as well. Go for a company that knows what to do in situations specific to your industry. The outsourced IT company should also have experience with a company of your size without crumbling under the pressure. Should your business decide to expand, the IT company should be able to accommodate any growth. Whether you want to upgrade your computers, or something much bigger, your IT provider should be able to keep up with your business.

3. Experience with your software

An IT support company may have experience with your line of work, but that doesn’t mean that they are familiar with your software. When choosing to outsource an IT company, try to find one with as much experience with your industry-specific software as possible. It’s important to remember that if your business has its own software, the chances of an outsourced IT company immediately knowing how to use it are low. In that case, you should choose the IT company that is prepared to learn and bridge the gap with the proper troubleshooting and developing. 

4. How fast can they deliver

When running your business, there are plenty of things during your day-to-day that can be very time-sensitive. When choosing a company to work with, you need to think about both the quality of the service as well as the speed that it is provided at. IT support companies offer different levels of services, and the same is true for their response time. Think about how quickly the IT company will respond to an issue? How quickly do issues get resolved, and how quickly can you expect them onsite? Generally speaking, not every support company will offer all three options at the ideal speed. You need to choose one that offers the best combination that works for you.

5. Qualifications and certificates

Before deciding to work with any company, you need to make sure that they’re the real deal. There are people out there who will have no problem taking advantage of your time and money. It’s your responsibility as a business owner, to do a background check on any companies or individuals you plan on working with in the future. When it comes to an IT support company, make sure to check if they have all the qualifications and certifications they say they have. Check if they have any partnerships with major manufacturers like Dell or Microsoft and check if these are legitimate. Remember to be thorough when researching, to be sure you’ve made the right choice. 

6. Does the contract work for you?

Last but not least, when choosing an IT support company to collaborate with, it’s crucial to not settle. Settling for the wrong deal can lead to disagreements, dissatisfaction, and complications down the line. Make sure that your expectations and interests line up with what the IT company is willing to provide you. Pay close attention to Block time clauses in the contract, as these tend to benefit the IT company at your expense. Be on the lookout for companies that offer proactive or retroactive services, which will benefit both parties. Even if you’ve found the right company for the job, don’t say yes if the contract does not work for all parties involved.

IT Support 2

At the end of the day, finding the right IT support company for your business boils down to these 6 simple things. Think about their proximity to your headquarters, the closer the better! Find a support company that has experience with your business’s industry, software, and size. Inexperience with these factors could lead to complications and difficulties in the future. Be sure to find a firm that either is in the know or can accommodate. 

Think about the speed at which the company performs its services as well as the quality of the services provided. Responding quickly and dealing with the issues at hand in a short amount of time is essential for time-sensitive situations. Make sure to do a background check on the company and check their qualifications, certificates, and partnerships. Lastly, don’t forget to pay close attention to the contract and the clauses. Don’t agree to any contract that does not have your business’s best interest at heart when outsourcing IT support.

The views expressed in this article are those of the authors and do not necessarily reflect the views or policies of The World Financial Review.